CPPM/AAPC EXAM QUESTIONS AND ANSWERS
LATEST UPDATE (GRADED A+)
Which are good options when initiating a difficult conversation?
Ask: Is this a good time to talk?; Prepare a short statement in advance that gets right to the point,
Empathize with the person, Sympathize with the person.
Which is an effective response when a provider is complaining about how hard it is to use the new
EMR system the owners of the practice selected?
This is a major change. I'll do my best to show you how it works.
What is the best description of an office manager?
Focuses on tactical activités and often have amore directive and controlling appeal AND manages the
activities of others.
The difference between efficiency and effectiveness is:
Efficiency is doing things right while effectiveness is doing the right things.
Staff accountability is best achieved by:
Assigning object goals; assigning measurable goals; define the responsibility for tasks.
When should the staff obtain a photocopy of the patients insurance card?
When the patient arrives for their appointment
Which of the following is the best example of communicating in a difficult conversation?
Let the person know, "I understand how you feel."
Which of the following are benefits of using a mid-level provider?
Improved revenue; improved patient satisfactions; greater access to care for patients.
An established patient did not keep her scheduled appointment. There is or record that she called to
cancel or reschedule. This is her third "No show" in one year. Based on the No-show policy, which of
the following process should be followed?
Suspend services temporarily.
Which of the following is a road-block to active listening?
Give advice that is not asked for
What is the best way to handle a verbal attack?
Listen
LATEST UPDATE (GRADED A+)
Which are good options when initiating a difficult conversation?
Ask: Is this a good time to talk?; Prepare a short statement in advance that gets right to the point,
Empathize with the person, Sympathize with the person.
Which is an effective response when a provider is complaining about how hard it is to use the new
EMR system the owners of the practice selected?
This is a major change. I'll do my best to show you how it works.
What is the best description of an office manager?
Focuses on tactical activités and often have amore directive and controlling appeal AND manages the
activities of others.
The difference between efficiency and effectiveness is:
Efficiency is doing things right while effectiveness is doing the right things.
Staff accountability is best achieved by:
Assigning object goals; assigning measurable goals; define the responsibility for tasks.
When should the staff obtain a photocopy of the patients insurance card?
When the patient arrives for their appointment
Which of the following is the best example of communicating in a difficult conversation?
Let the person know, "I understand how you feel."
Which of the following are benefits of using a mid-level provider?
Improved revenue; improved patient satisfactions; greater access to care for patients.
An established patient did not keep her scheduled appointment. There is or record that she called to
cancel or reschedule. This is her third "No show" in one year. Based on the No-show policy, which of
the following process should be followed?
Suspend services temporarily.
Which of the following is a road-block to active listening?
Give advice that is not asked for
What is the best way to handle a verbal attack?
Listen
