CPPM/AAPC EXAM QUESTIONS AND ANSWERS
LATEST UPDATE (GRADED A+)
What percentage of communication occurs through body language ?
55
The physician who owns the practice approaches you to discuss an increased frequency of denials .
Which of the following would give the physician the impression that you have low interest in what he
is saying ?
Fidgeting or little eye contact
Which of the following is NOT a typical duty of a practice manager ?
Preparation of the patient for the physician .
Which of the following support staff is typically not found in an outpatient physician practice ?
CNA
The difference between efficiency and effectiveness is :
Efficiency is doing things right while effectiveness is doing the right things .
In a typical patient flow , verification of benefits will typically occur :
After the patient calls to schedule an appointment .
You work for a primary care practice . A patient has recently suffered a transient ischemic attack
( TIA ) and your physician wants to send the patient to a specialist for a consultation . Which specialty
would handle this type of diagnosis ?
Neurologist
Which of the following is an effective response when a provider is complaining about how hard it is to
use the new EMR system the owner's of the practice selected ?
This is a major change . I'll do my best to show you how it works . "
The following are blocks of effective communication EXCEPT :
Speaking and expressing your thoughts
Which of the following statements is true ?
A consolation comment is considered a block to effective communication .
A PA ( physician's assistant ) has been hired by a cardiology practice to help see patients who are in
the hospital . The PA performs all the rounds and notifies the physician on call if there are any
LATEST UPDATE (GRADED A+)
What percentage of communication occurs through body language ?
55
The physician who owns the practice approaches you to discuss an increased frequency of denials .
Which of the following would give the physician the impression that you have low interest in what he
is saying ?
Fidgeting or little eye contact
Which of the following is NOT a typical duty of a practice manager ?
Preparation of the patient for the physician .
Which of the following support staff is typically not found in an outpatient physician practice ?
CNA
The difference between efficiency and effectiveness is :
Efficiency is doing things right while effectiveness is doing the right things .
In a typical patient flow , verification of benefits will typically occur :
After the patient calls to schedule an appointment .
You work for a primary care practice . A patient has recently suffered a transient ischemic attack
( TIA ) and your physician wants to send the patient to a specialist for a consultation . Which specialty
would handle this type of diagnosis ?
Neurologist
Which of the following is an effective response when a provider is complaining about how hard it is to
use the new EMR system the owner's of the practice selected ?
This is a major change . I'll do my best to show you how it works . "
The following are blocks of effective communication EXCEPT :
Speaking and expressing your thoughts
Which of the following statements is true ?
A consolation comment is considered a block to effective communication .
A PA ( physician's assistant ) has been hired by a cardiology practice to help see patients who are in
the hospital . The PA performs all the rounds and notifies the physician on call if there are any
