ACING BUSMHR 3200 EXAMS: ESSENTIAL QUESTIONS
AND ANSWERS FOR THE A+.
What is the Humans relations movement?
Through growing studies, researchers found that people have feelings and realized they need to have
better workplace conditions. Focus was moved towards the human factor
Who was Mary Parker Follett?
A social worker and social philosopher, she made very important contributions to the fields of civics and
sociology.
What are the Hawthorne studies?
Elton Mayo
-changed work environment favors and recorded effects
-productivity increased any time a factor changed (temp, lighting)
-considered human/ psychological reasons
-why?
-management was involved and
respected them
-motivated no matter what the conditions
What is Theory Y and Theory X?
X- crack down on employees, their lazy have to overwatch every single move, most people prefer to be
directed, have little ambition
Y-if you treat employees like adults they will still perform at a high level, people become committed to
objectives with some reward, most people are ambitious and can accept responsibility
Sometimes theory X is the correct approach but overall Y is good
Douglas McGregor
How do we use human capital as a key strategic asset?
Organizations can use their resources and competencies to create value for customers by lowering
costs, providing something of unique value, or some combination of the two
What makes human capital a source of competitive advantage?
Value
Rareness
Not easily imitated
Cant be substituted or replaced easily
*More resources there are and used, the more valuable the organization
What is individual human capital?
What YOU bring to the table
-visions, intellect, personality, humor, etc
, What is social capital?
What you realize when two or more people come together
-shared visions, trust, mutual respect, friendships
What is strategic management?
a process that involves managers from all parts of the organization in the formulation and the
implementation of strategies and strategic goals
What are the two primary elements of strategic management?
-Strategic formation
-Strategic implementation
What are the steps in strategic formation?
Vision--> Mission--> Goals
-We cannot go just from our vision, we need to focus on internal and external things SWOT
How do we use strategy in context with human capital?
Ask questions
-What are the implications between people
-where are we strong
-where are we weak
What are the three critical organizational planning process stages?
-Strategic plan
-Annual operating plan
-Human resource plan
*All three need to be aligned
What is a strategic plan
Describes an organization's long-term strategies, goals and objectives
Time frame is typically 5+ years but industry may change
What is an annual operating plan?
Describes an organization's short-term strategies, goals, and objectives for the given/upcoming year.
How do we need to do this to make our Strat plan
Time frame is typically 1 year
What is a human resource plan?
Describes an organization's human resource capabilities with regard the short and long-term goals and
objectives, with recommended actions as needed. Where are we strong and weak? Who are the strong
suits? DO we have the people to make it happen?
What is the Galbraith star model?
AND ANSWERS FOR THE A+.
What is the Humans relations movement?
Through growing studies, researchers found that people have feelings and realized they need to have
better workplace conditions. Focus was moved towards the human factor
Who was Mary Parker Follett?
A social worker and social philosopher, she made very important contributions to the fields of civics and
sociology.
What are the Hawthorne studies?
Elton Mayo
-changed work environment favors and recorded effects
-productivity increased any time a factor changed (temp, lighting)
-considered human/ psychological reasons
-why?
-management was involved and
respected them
-motivated no matter what the conditions
What is Theory Y and Theory X?
X- crack down on employees, their lazy have to overwatch every single move, most people prefer to be
directed, have little ambition
Y-if you treat employees like adults they will still perform at a high level, people become committed to
objectives with some reward, most people are ambitious and can accept responsibility
Sometimes theory X is the correct approach but overall Y is good
Douglas McGregor
How do we use human capital as a key strategic asset?
Organizations can use their resources and competencies to create value for customers by lowering
costs, providing something of unique value, or some combination of the two
What makes human capital a source of competitive advantage?
Value
Rareness
Not easily imitated
Cant be substituted or replaced easily
*More resources there are and used, the more valuable the organization
What is individual human capital?
What YOU bring to the table
-visions, intellect, personality, humor, etc
, What is social capital?
What you realize when two or more people come together
-shared visions, trust, mutual respect, friendships
What is strategic management?
a process that involves managers from all parts of the organization in the formulation and the
implementation of strategies and strategic goals
What are the two primary elements of strategic management?
-Strategic formation
-Strategic implementation
What are the steps in strategic formation?
Vision--> Mission--> Goals
-We cannot go just from our vision, we need to focus on internal and external things SWOT
How do we use strategy in context with human capital?
Ask questions
-What are the implications between people
-where are we strong
-where are we weak
What are the three critical organizational planning process stages?
-Strategic plan
-Annual operating plan
-Human resource plan
*All three need to be aligned
What is a strategic plan
Describes an organization's long-term strategies, goals and objectives
Time frame is typically 5+ years but industry may change
What is an annual operating plan?
Describes an organization's short-term strategies, goals, and objectives for the given/upcoming year.
How do we need to do this to make our Strat plan
Time frame is typically 1 year
What is a human resource plan?
Describes an organization's human resource capabilities with regard the short and long-term goals and
objectives, with recommended actions as needed. Where are we strong and weak? Who are the strong
suits? DO we have the people to make it happen?
What is the Galbraith star model?
