ACING BUSMHR 3200 EXAMS: ESSENTIAL QUESTIONS
AND ANSWERS FOR THE A+.
Organizational Behavior
(OB) An interdisciplinary field dedicated to better understanding and managing people at work - The
systematic study of the actions and attitudes that people exhibit in organizations
Theory Y
A modern and positive set of assumptions about people at work
Theory Y Assumptions
1.) Work is a natural activity, like play or rest
2.) People are capable of self- direction and self- control if they are committed to objectives
3.) People generally become committed to organizational objextives if they are rewarded for doing so
4.) The typical employee can learn to accept and seek responsibility
5.) The typical member of the general population had imagination, ingenuity, and creativity
Theory X Assumptions
1.) Most people dislike work; they avoid it when the can
2.) Most people must be coerced and threatened with punishment before they will work. People require
close direction when they are working
3.) Most people actually prefer to be directed. They tend to avoid responsibility and exhibit little
ambition. They are interested only in security
Contingency Approach
Calls for using management concepts and techniques in a situationally appropriate manner, instead of
tryinto rely on "one best way"
Human Capital
The productive potential of an individuals's knowledge and actions
Social Capital
Productive potential resulting from strong relationships, goodwill, trust, and cooperative effort
Types of Human Capital
1.) Training
2.) Work- based development opportunities
3.) Learning activities outside of work
4.) Career planning
Types of Social Capital
1.) Internal (Mentoring relationship, membership in company softball team)
, 2.) External (Conference attedance to meet people at other companies, join local, industry specific
organizations to identify new customers)
Positive Organizational Behavior
(POB) - The study and appliction of positively oriented human resource strengths and psychological
capacities that can be measured, developed, and effectively managed for performace improvement in
today's workplace
Luthan's CHOSE Model of Key POB Dimensions
Confidence/ self- efficacy
Hope
Optimism
Subjective well- being
Emotional intelligence
Confidence/ self- efficacy
One's belief in being able to successfully execute a specific task in a given context
Hope
One who sets goals, figures out how to achieve them (Identifies pathways), and is self- moivated to
accomplish them, that is, will power and "waypower"
Optimism
Positive oucome expectancy and/ or a positive causal attribution, but is still emotional and linked with
happiness, perserverance, and success
Subjective well- being
Beyond the emotion of happiness, how people cognitivel process and evaluated their lives, in other
words, the satisfaction with their lives
Emotional intelligence
Capacity for recognizing and managing one's owwn ad other's emotions -- Self- awareness, self-
motivation, being empathetic, and having social skills
e- business
Using information communication echnologies to facilitate every aspect of running a business
Ethics
The study of moral issues and choices
Corporate Social Rsponsibility
(CSR) - Means that corporations have obligations to others, beyond shareholders and beyond the
bounds of law or contract
AND ANSWERS FOR THE A+.
Organizational Behavior
(OB) An interdisciplinary field dedicated to better understanding and managing people at work - The
systematic study of the actions and attitudes that people exhibit in organizations
Theory Y
A modern and positive set of assumptions about people at work
Theory Y Assumptions
1.) Work is a natural activity, like play or rest
2.) People are capable of self- direction and self- control if they are committed to objectives
3.) People generally become committed to organizational objextives if they are rewarded for doing so
4.) The typical employee can learn to accept and seek responsibility
5.) The typical member of the general population had imagination, ingenuity, and creativity
Theory X Assumptions
1.) Most people dislike work; they avoid it when the can
2.) Most people must be coerced and threatened with punishment before they will work. People require
close direction when they are working
3.) Most people actually prefer to be directed. They tend to avoid responsibility and exhibit little
ambition. They are interested only in security
Contingency Approach
Calls for using management concepts and techniques in a situationally appropriate manner, instead of
tryinto rely on "one best way"
Human Capital
The productive potential of an individuals's knowledge and actions
Social Capital
Productive potential resulting from strong relationships, goodwill, trust, and cooperative effort
Types of Human Capital
1.) Training
2.) Work- based development opportunities
3.) Learning activities outside of work
4.) Career planning
Types of Social Capital
1.) Internal (Mentoring relationship, membership in company softball team)
, 2.) External (Conference attedance to meet people at other companies, join local, industry specific
organizations to identify new customers)
Positive Organizational Behavior
(POB) - The study and appliction of positively oriented human resource strengths and psychological
capacities that can be measured, developed, and effectively managed for performace improvement in
today's workplace
Luthan's CHOSE Model of Key POB Dimensions
Confidence/ self- efficacy
Hope
Optimism
Subjective well- being
Emotional intelligence
Confidence/ self- efficacy
One's belief in being able to successfully execute a specific task in a given context
Hope
One who sets goals, figures out how to achieve them (Identifies pathways), and is self- moivated to
accomplish them, that is, will power and "waypower"
Optimism
Positive oucome expectancy and/ or a positive causal attribution, but is still emotional and linked with
happiness, perserverance, and success
Subjective well- being
Beyond the emotion of happiness, how people cognitivel process and evaluated their lives, in other
words, the satisfaction with their lives
Emotional intelligence
Capacity for recognizing and managing one's owwn ad other's emotions -- Self- awareness, self-
motivation, being empathetic, and having social skills
e- business
Using information communication echnologies to facilitate every aspect of running a business
Ethics
The study of moral issues and choices
Corporate Social Rsponsibility
(CSR) - Means that corporations have obligations to others, beyond shareholders and beyond the
bounds of law or contract
