ACING BUSMHR 3200 EXAMS: ESSENTIAL QUESTIONS
AND ANSWERS FOR THE A+.
Organizational Behavior
an academic discipline focused on understanding and managing people at work.
OB attempts to overcome the pitfalls of relying on common sense by
Relying on a systematic science-based approach
Organizational behavior is based on a contingency perspective as
• No one best way to manage people, teams, or
organizations
• The best or most effective course of action instead depends on the situation
HR management goals
how to effectively maximize the value of the employee
Human Resources
The study of the policies, practices, and systems that influence employees' behavior, attitudes, and
performance
Three levels of organizational business
individual
group
organization
Importance of ethics
- Employees are confronted with ethical challenges throughout their careers.
- Unethical behavior can damage relationships, making it difficult to conduct business.
- Unethical behavior reduces cooperation, loyalty, and performance.
- The legal system cannot always be relied upon to
assure work conduct that is ethical.
3 steps applying organizational behavior to solve problems
1. Define the problem
2. Identify OB concepts to solve the problem
3. Make recommendations and take action
Person-situation distinction
- Person factors are characteristics that give individuals their unique identities.
- Situation factors are elements outside us that influence what we do, the way we do it, and the ultimate
results of our actions.
, sustainable competitive advantage
An organization is better than competitors at something and can hold that advantage over a sustained
period of time.
Responsibilities of HR departments
Job Analysis
• Process of getting detailed information about jobs.
Job Design
• Processofdefiningthewaywork will be performed and the tasks that a given job requires.
Recruitment
•Process through which the organization seeks applicants for potential employment.
Selection
•Process by which the organization identifies applicants with the necessary knowledge, skills, abilities,
and other characteristics that will help the organization achieve its goals.
values
- abstract ideals that guide our thinking and behavior across all situations
- Generally remain stable across time qGlobal, not specific to context
- A match between an individual's values, and his/her environment and behavior, leads to positive
attitudes and motivation
First bipolar dimension
self transcendence
self enhancement
Second bipolar dimension
openness to change
conservation
Schwartz's Value theory workplace application
Managers can better manage their employees when they understand an employees' values and
motivation
Pursuit of incongruent goals may lead to conflicting employee actions and behaviors
Schwartz's Value theory personal application
Employees will derive more meaning from work by pursuing goals that are consistent with their values
attitudes
- our feelings or opinions about specific people, places, or objects; range from positive to negative.
- are directed to specific "targets," and influence specific behaviors relevant to the target
- affective, cognitive, and behavioral
cognitive dissonance
AND ANSWERS FOR THE A+.
Organizational Behavior
an academic discipline focused on understanding and managing people at work.
OB attempts to overcome the pitfalls of relying on common sense by
Relying on a systematic science-based approach
Organizational behavior is based on a contingency perspective as
• No one best way to manage people, teams, or
organizations
• The best or most effective course of action instead depends on the situation
HR management goals
how to effectively maximize the value of the employee
Human Resources
The study of the policies, practices, and systems that influence employees' behavior, attitudes, and
performance
Three levels of organizational business
individual
group
organization
Importance of ethics
- Employees are confronted with ethical challenges throughout their careers.
- Unethical behavior can damage relationships, making it difficult to conduct business.
- Unethical behavior reduces cooperation, loyalty, and performance.
- The legal system cannot always be relied upon to
assure work conduct that is ethical.
3 steps applying organizational behavior to solve problems
1. Define the problem
2. Identify OB concepts to solve the problem
3. Make recommendations and take action
Person-situation distinction
- Person factors are characteristics that give individuals their unique identities.
- Situation factors are elements outside us that influence what we do, the way we do it, and the ultimate
results of our actions.
, sustainable competitive advantage
An organization is better than competitors at something and can hold that advantage over a sustained
period of time.
Responsibilities of HR departments
Job Analysis
• Process of getting detailed information about jobs.
Job Design
• Processofdefiningthewaywork will be performed and the tasks that a given job requires.
Recruitment
•Process through which the organization seeks applicants for potential employment.
Selection
•Process by which the organization identifies applicants with the necessary knowledge, skills, abilities,
and other characteristics that will help the organization achieve its goals.
values
- abstract ideals that guide our thinking and behavior across all situations
- Generally remain stable across time qGlobal, not specific to context
- A match between an individual's values, and his/her environment and behavior, leads to positive
attitudes and motivation
First bipolar dimension
self transcendence
self enhancement
Second bipolar dimension
openness to change
conservation
Schwartz's Value theory workplace application
Managers can better manage their employees when they understand an employees' values and
motivation
Pursuit of incongruent goals may lead to conflicting employee actions and behaviors
Schwartz's Value theory personal application
Employees will derive more meaning from work by pursuing goals that are consistent with their values
attitudes
- our feelings or opinions about specific people, places, or objects; range from positive to negative.
- are directed to specific "targets," and influence specific behaviors relevant to the target
- affective, cognitive, and behavioral
cognitive dissonance
