Chapter 1 n n
The Operations Function
n n
MultiplenChoicenQuestions
1. Whynisnoperationsnmanagementnanmorenencompassingntermnthannproductionn
management?
A. Operationsnmanagementnisnconcernednwithnmultiplenproductsnandnservices
B. Operationsnmanagementnrefersntonservicenasnwellnasnmanufacturingnorganizations
C. Operationsnmanagementnisnbroadernincludingnthenfinancingnandnmarketingnfunctions
D. Operationsnmanagementnmakesnusenofnthentoolsnofnquantitativenanalysisnandncomputerns
ystems
2. Whichnofnthenfollowingnfunctionsnisnresponsiblenfornthenactualnmovementnofngoodsna
nd/ornservicesnacrossnorganizations?
A. Logistics
B. Operations
C. Purchasing
D. Nonenofnthese
3. Approximately,nwhatnpercentagenofnthenAmericannworkforcenworksninnserviceni
ndustries?
A.n20%
B.n40%
C.n80%
D.n90%
4. Thenfourndecisionnareasninnoperationsnmanagementnare:
A. Planning,ntechnology,ninventory,nandncontrol
B. Process,nquality,ncapacity,nandninventory
C. Process,nquality,ntechnology,nandncapacity
D. Nonenofnthese
1-1
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HillnEducation.nThisnisnproprietarynmaterialnsolelynfornauthorizedninstructornuse.nNotnauthorizednfornsalenorndistributionninnanynman
ner.nThisndocumentnmaynnotnbencopied,nscanned,nduplicated,nforwarded,ndistributed,nornpostednonnanwebsite,ninnwholenornpart.
,Chaptern01n-nThenOperationsnFunction
5. Anproductivensystemsnapproach:
A. Viewsnoperationsnasnanseparatenorganizationalnfunction
B. Mustnprovidenfeedbackninformationnforncontrolnofnprocessninputsnandntechnology
C. Isnofnlimitednuseninnservicenorganizations
D. Disregardsnhumannandnsocialnconcerns
6. Capacityndecisions:
A. Includenstaffingnandnscheduling
B. Includeninventoryncontrol
C. Includendefiningnproductnspecifications
D. Nonenofnthese
7. Inventoryndecisionsninvolve:
A. Determiningnwhatntonorder,nhownmuchntonorder,nandnwhenntonorder
B. Trackingnthenflownofnmaterials
C. Managingnthenfinishedngoodsninventories
D. Allnofnthese
8. Thencontemporarynoperationsnthemesnsignifynthat:
A. Morenemphasisnshouldnbenplacednonnmanufacturingnthannonnservicenindustries
B. Everynoperationnshouldnbenexternallyndirectedntonmeetnthencustomers'nrequirements
C. Operationsndecisionsnshouldnprecedendecisionsninnothernfunctionsninnannorganization
D. Tonbencompetitive,nstrategiesnfornoperationsnshouldnexcludenbroadernsupplynchainnissues
9. Thenessencenofnoperationsnmanagementncannbendescribednby:
A. Process,ncapacity,nandnpeople
B. Decisions,nfunction,nandnprocess
C. Planning,ncontrol,nandnorganization
D. Integratednplanningnandncontrol
1-2
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HillnEducation.nThisnisnproprietarynmaterialnsolelynfornauthorizedninstructornuse.nNotnauthorizednfornsalenorndistributionninnanynman
ner.nThisndocumentnmaynnotnbencopied,nscanned,nduplicated,nforwarded,ndistributed,nornpostednonnanwebsite,ninnwholenornpart.
,Chaptern01n-nThenOperationsnFunction
10. Whichnofnthenfollowingnisnnotnancontemporarynthemeninnoperations?
A. GlobalizationnofnOperations
B. LeannOperations
C. QualitynTeams
D. EnvironmentalnConcernsnandnSustainability
11. Thenthreenprimarynfunctionsnthatnexistninnmostnbusinessnorganizationsnare:
A. Operations,naccounting,nandnfinance
B. Operations,nproduction,nandnfinance
C. Production,nmarketing,nandnhumannresources
D. Operations,nfinance,nandnmarketing
12. Thenthreenmajornfunctionsnofnbusinessnorganizations:
A. Arenmutuallynexclusive
B. Functionnindependentlynofneachnother
C. Interfacenwithneachnother
D. Donnotninterfacenwithneachnother
13. Whichnonenofnthenfollowingnwouldnnotngenerallynbenclassifiednasnanninputninnanu
niversitynsystem?
A. Staff
B. Facilities
C. Knowledge
D. Research
14. Thenfournmajorndecisionnresponsibilitiesnofnoperationsnmanagementnare:
A. Process,nquality,ncapacity,nandnhumannresources
B. Process,nquality,nhumannresources,nandninventory
C. Quality,ninventory,nhumannresources,nandncapacity
D. Process,ncapacity,nquality,nandninventory
1-3
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HillnEducation.nThisnisnproprietarynmaterialnsolelynfornauthorizedninstructornuse.nNotnauthorizednfornsalenorndistributionninnanynman
ner.nThisndocumentnmaynnotnbencopied,nscanned,nduplicated,nforwarded,ndistributed,nornpostednonnanwebsite,ninnwholenornpart.
, Chaptern01n-nThenOperationsnFunction
15. Whichnofnthenfollowingnisnnotninnthenprocessncategorynofnthenoperationsndecisionnf
ramework?
A. Layoutnofnthenfacility
B. Jobndesign
C. Thentypenofnequipmentnandntechnology
D. Productnornserviceninspection
16. Supplynchainnmanagementnincludesnthenintegrationnof:
A. Suppliers
B. Manufacturers
C. Customers
D. Allnofnthenabove
17. Thensupplynchainnextendsnfrom:
A. Supplierntonmanufacturing
B. Supplierntonsupplier
C. Dealerntoncustomer
D. Supplierntoncustomer
18. Supplynchainnmanagementnincludesnallnofnthenfollowingnexcept:
A. Purchasing
B. Inventoryncontrol
C. Advertising
D. Customernservice
19. Ancomprehensivendecision-makingnframeworknfornoperationsnincludes:
A. Considerationnofnothernorganizationalnfunctions
B. Considerationnofnoperationsninnisolationnofnothernfunctions
C. Suppliersnbutnnotncustomers
D. Customersnbutnnotnsuppliers
1-4
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HillnEducation.nThisnisnproprietarynmaterialnsolelynfornauthorizedninstructornuse.nNotnauthorizednfornsalenorndistributionninnanynman
ner.nThisndocumentnmaynnotnbencopied,nscanned,nduplicated,nforwarded,ndistributed,nornpostednonnanwebsite,ninnwholenornpart.