,Stevenson .- .Operations .Management .- .11e, .ISBN .0073525251
.Table .of .Contents
Chapter .01 .Introduction .to .Operations .Management
.Chapter .02 .Competitiveness, .Strategy, .and .Productivity
.Chapter .03 .Forecasting
Chapter .04 .Product .and .Service .Design
.Chapter .04S .Reliability
Chapter .05 .Strategic .Capacity .Planning .for .Products .and .Services
.Chapter .05S .Decision .Theory
Chapter .06 .Process .Selection .and .Facility .Layout
.Chapter .07 .Work .Design .and .Measurement
.Chapter .07S .Learning .Curves
Chapter .08 .Location .Planning .and
.Analysis .Chapter .08S .The .Transportation
.Model .Chapter .09 .Management .of
.Quality . Chapter .10 .Quality .Control
Chapter .10S .Acceptance .Sampling
Chapter .11 .Aggregate .Planning .and .Master .Scheduling
.Chapter .12 .MRP .and .ERP
Chapter .13 .Inventory .Management
.Chapter .14 .JIT .and .Lean .Operations
.Chapter .14S .Maintenance
Chapter .15 .Supply .Chain .Management
.Chapter .16 .Scheduling
Chapter .17 .Project .Management
,Chapter .18 .Management .of .Waiting .Lines
.Chapter .19 .Linear .Programming
Chapter .01 .Introduction .to .Operations .Management
Student:
1. Operations .managers .are .responsible .for .assessing .consumer .wants .and .needs .and .selling
.and .promoting .the .organization's .goods .or .services.
True False
2. Often, .the .collective .success .or .failure .of .companies' .operations .functions .will .impact
.the .ability .of .a .nation .to .compete .with .other .nations.
True False
3. Companies .are .either .producing .goods .or .delivering .services. .This .means .that .only .one .of
.the .two .types .of .operations .management .strategies .are .used.
True False
4. Operations, .marketing, .and .finance .function .independently .of .each .other .in
.most .organizations.
True False
5. The .greater .the .degree .of .customer .involvement, .the .more .challenging .the .design
.and .management .of .operations.
True False
, 6. Goods .producing .organizations .are .not .involved .in .service
.activities. .True False
7. Service .operations .require .additional .inventory .because .of .the .unpredictability .of
.consumer .demand.
True False
8. The .value .of .outputs .is .measured .by .the .prices .customers .are .willing .to .pay .for .goods
.or .services.
True False
9. The .use .of .models .will .guarantee .the .best .possible
.decisions. .True False
10. People .who .work .in .the .field .of .operations .should .have .skills .that .include .both
.knowledge .and .people .skills.
True False
11. Assembly .lines .achieved .productivity .but .at .the .expense .of .standard .of
.living. .True False
12. The .operations .manager .has .primary .responsibility .for .making .operations .system
.design .decisions, .such .as .system .capacity .and .location .of .facilities.
True False
13. The .word ."technology" .is .used .only .to .refer .to ."information
.technology". .True False
.Table .of .Contents
Chapter .01 .Introduction .to .Operations .Management
.Chapter .02 .Competitiveness, .Strategy, .and .Productivity
.Chapter .03 .Forecasting
Chapter .04 .Product .and .Service .Design
.Chapter .04S .Reliability
Chapter .05 .Strategic .Capacity .Planning .for .Products .and .Services
.Chapter .05S .Decision .Theory
Chapter .06 .Process .Selection .and .Facility .Layout
.Chapter .07 .Work .Design .and .Measurement
.Chapter .07S .Learning .Curves
Chapter .08 .Location .Planning .and
.Analysis .Chapter .08S .The .Transportation
.Model .Chapter .09 .Management .of
.Quality . Chapter .10 .Quality .Control
Chapter .10S .Acceptance .Sampling
Chapter .11 .Aggregate .Planning .and .Master .Scheduling
.Chapter .12 .MRP .and .ERP
Chapter .13 .Inventory .Management
.Chapter .14 .JIT .and .Lean .Operations
.Chapter .14S .Maintenance
Chapter .15 .Supply .Chain .Management
.Chapter .16 .Scheduling
Chapter .17 .Project .Management
,Chapter .18 .Management .of .Waiting .Lines
.Chapter .19 .Linear .Programming
Chapter .01 .Introduction .to .Operations .Management
Student:
1. Operations .managers .are .responsible .for .assessing .consumer .wants .and .needs .and .selling
.and .promoting .the .organization's .goods .or .services.
True False
2. Often, .the .collective .success .or .failure .of .companies' .operations .functions .will .impact
.the .ability .of .a .nation .to .compete .with .other .nations.
True False
3. Companies .are .either .producing .goods .or .delivering .services. .This .means .that .only .one .of
.the .two .types .of .operations .management .strategies .are .used.
True False
4. Operations, .marketing, .and .finance .function .independently .of .each .other .in
.most .organizations.
True False
5. The .greater .the .degree .of .customer .involvement, .the .more .challenging .the .design
.and .management .of .operations.
True False
, 6. Goods .producing .organizations .are .not .involved .in .service
.activities. .True False
7. Service .operations .require .additional .inventory .because .of .the .unpredictability .of
.consumer .demand.
True False
8. The .value .of .outputs .is .measured .by .the .prices .customers .are .willing .to .pay .for .goods
.or .services.
True False
9. The .use .of .models .will .guarantee .the .best .possible
.decisions. .True False
10. People .who .work .in .the .field .of .operations .should .have .skills .that .include .both
.knowledge .and .people .skills.
True False
11. Assembly .lines .achieved .productivity .but .at .the .expense .of .standard .of
.living. .True False
12. The .operations .manager .has .primary .responsibility .for .making .operations .system
.design .decisions, .such .as .system .capacity .and .location .of .facilities.
True False
13. The .word ."technology" .is .used .only .to .refer .to ."information
.technology". .True False
