m m m m m m m m m m m
Chapter 2—Information Systems and Knowledge Management
m m m m m
TRUE/FALSE
1. Data,minformation,mandmintelligencemallmhavemthempotentialmtomcreatemvaluemtomamfirmmthroughmb
ettermdecisionmmaking.
ANS:m T
REF:mData,mInformation,mandmIntelligencemEqualmValu
emNAT:m BUSPROG:mAnalytic
2. Relevantmdatamaremfactsmaboutmthingsmthatmcannotmbemchanged.
ANS:m F
Relevantmdatamaremfactsmaboutmthingsmthatmcanmbemchanged,mandmifmtheymaremchanged,mitmwillmmater
iallymaltermthemsituation.
REF:mThemCharacteristicsmofmValuablemInformatio
nmNAT:m BUSPROG:mAnalytic
3. Timelinessmmeansmthatmthemdatamaremnotmmoremthanmamfewmyearsmold.
ANS:m F
Timelinessmmeansmthatmthemdatamaremcurrentmenoughmtomstillmbemrelevant.
REF:mThemCharacteristicsmofmValuablemInformatio
nmNAT:m BUSPROG:mAnalytic
4. Bigmdatamismlargemquantitiesmofmdatamtakenmfrommamsinglemsource.
ANS:m F
Bigmdatamismtakenmfrommmultiple,mvariedmsources.m
REF:mmmIntroduction NAT:mBUSPROG:mAnalytic
5. Onemwaymtomdescribemmarketingmresearchmismtomcategorizemitmbasedmonmthemfourmpossiblemfunctionsmt
hatmitmservesminmbusiness:mfoundational,mtesting,missues,mandmvalidation.
ANS:m F
Onemwaymtomdescribemmarketingmresearchmismtomcategorizemitmbasedmonmthemfourmpossiblemfunctionsmt
hatmitmservesminmbusiness:mfoundational,mtesting,missues,mandmperformance.
REF:mmmDecisionmSupportmSystems NAT:m BUSPROG:mAnalytic
6. Thempurposemofmamdecisionmsupportmsystemmismtomstoremdatamandmtransformmdatamintominformationmth
atmismeasilymaccessiblemtommarketingmmanagers.
ANS:m T
REF:mDecisionmSupportmSystemsm
NAT:mBUSPROG:mAnalyticm|mBUSPROG:mTechnology
7. ThemgoalmofmamCRMmsystemmismtomdescribemcustomermrelationshipsmsomthatmmanagersmcanmac
cessminformationmthemselves.
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m m m m m m m m m m m
ANS:m T
REF:mDecisionmSupportmSystemsm
NAT:m BUSPROG:mAnalytic
8. Amdecisionmsupportmsystemmrequiresmdatabasesmbutmnotmsoftware.
ANS:m F
Amdecisionmsupportmsystemmrequiresmbothmdatabasesmandmsoftware.
REF:m DecisionmSupportmSystems
NAT:mBUSPROG:mAnalyticm|mBUSPROG:mTechnology
9. Amdatamwarehousemismthemmultitieredmcomputermstorehousemofmcurrentmandmhistoricalmdata.
ANS:m T
REF:mDecisionmSupportmSystemsm
NAT:mBUSPROG:mAnalyticm|mBUSPROG:mTechnology
10. Inputmdatamcanmcomemfromminternalmsourcesmofmthemorganization,mbutmnotmfrommexternalmsources.
ANS:m F
Inputmdatamcomemfrommbothminternalmandmexternalmsources.
REF:mmmDecisionmSupportmSystems NAT:m BUSPROG:mAnalytic
11. Anmorganization'smsalesforcemfrequentlymprovidesmimportantmmarketingmintelligenceminformation.
ANS:m T
REF:mDecisionmSupportmSystemsm
NAT:m BUSPROG:mAnalytic
12. Modernmtechnologymprovidesmnewmwaysmofmtrackingmhumanmbehavior.
ANS:m T
REF:mDecisionmSupportmSystemsm
NAT:mBUSPROG:mAnalyticm|mBUSPROG:mTechnology
13. Globalminformationmsystemsmallowmmanagementmtomtrackmthemwhereaboutsmofmdeliverympersonnel.
ANS:m F
Thismdescribesmglobalmpositioningmsatellitem(GPS)msystems.
REF:m DecisionmSupportmSystems
NAT:mBUSPROG:mAnalyticm|mBUSPROG:mTechnology
14. Scannermdatamrefersmtomthemaccumulatedmrecordsmresultingmfrommpointmofmsalemdatamrecordings.
ANS:m T
REF:mDecisionmSupportmSystemsm
NAT:mBUSPROG:mAnalyticm|mBUSPROG:mTechnology
15. Webmtrackingmismillegal.
ANS:m F
Webmtrackingmismamlegalmactivityminmwhichmmarketingmresearchersmmonitormtrendsmandminformationmpo
stedmbymconsumersmthatmpertainsmtomthemcompany’smbrandmormproducts.
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m m m m m m m m m m m
REF:m DecisionmSupportmSystems
NAT:mBUSPROG:mAnalyticm|mBUSPROG:mTechnology
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