CertifiedmProfessionalminmHealthcaremQualitym(CPHQ)m202
3
TEST BANK FOR ALL CPHQ EXAM
m m m m m
LATEST 2023 FINEST TEST GUARA
m m m m
NTEED PASS A+ NEW (WGUUNIVER
m m m m m
SITY)
Amhealthcaremqualitymmanagementm professionalm hasmallmofmthemfollowingmres
ponsibilitiesmtowardmimprovingmpatientmsafetymEXCEPT:
1) Appointingm am supervisorm form am patientm safetym program
2) Incorporatingm newm technologym intom am patientm safetym progra
mm3)mHelpingmtomdevelopm ampatientmsafetymprogram
4)m Settingm andm reviewingm goalsm form am patientm safetym program
SELECTED
m ANSWERm-1)mAppointingm amsupervisormformampatientmsafetymprogram
Inmtermsm ofmimprovingm patientmsafety,mthemhealthcaremqualitymmanagement
professional'smresponsibilitiesmincludemthemfollowing:
m
- helpingm tom developm am patientmsafetym program
- incorporatingm newmtechnologym intom am patientm safetym program
- settingm andmreviewingm goalsm form am patientm safetymprogram.
Them healthcarem qualitym managementm professional'sm responsibilitiesm dom notmneces
sarilymincludemthemresponsibilitym ofmappointingm amsupervisormformampatientmsafetymp
rogram.mThatmparticularmtaskmwillmlikelymfallmtomothersmwithinmhospitalmadministra
tion.
Whichmofmthemfollowingmtypesmofmchartsm ism bestmformdeterminingm causemandm
effect?
1) Pareto
2) Run
3) Fishbone
4) Control SELECTEDm ANSWERmm -m3)m Fishbone
Amfishbonemchartmismmostmusefulmformhelpingmtomdeterminemcausemandmeffect.
Amcontrolm chartmism usefulm form seeingmthem changesminmam process;m thism wouldmi
ncludemeffectsmbutmnotmnecessarilymcauses.
Amrunmchartmism mostm usefulmformviewingm datam overm amtimemsequence.
,CertifiedmProfessionalminmHealthcaremQualitym(CPHQ)m202
3
AmParetomchartmusesmtwomtypesmofmchartingmtechniquesmtomdeterminemstatisticalmin
formation,mbutmitmismnotmnecessarilymusefulmformdeterminingmcausemandmeffect.
Amhospitalmneedsmtomdecidemwhethermormnotmtomincorporatemamnewmfeaturemint
omitsm currentm services,m andm asm amresultm hasm commissionedm qualitativem researc
h
,CertifiedmProfessionalminmHealthcaremQualitym(CPHQ)m202
3
thatmwillmprovidemdetailedmfeedback.mSpecifically,mthemhospitalmwouldmlikemt
omcollectmopinionsmfrommpatientsmandmothermhospitalmcustomersmwithmamwide
m rangem ofm experiencem andm backgrounds. m Whichm ofm them followingm types m ofm a
ssessmentsmismmostmlikelymtombemofmusemtomthemhospital?
1) CasemStudy
2) Focusm Group
3) Teammanalysis
4) survey SELECTEDm ANSWERmm -
mm 2)m Them focusm groupm willm bem mostm usefulminmprovidingm them hospital m withm a
m broadm rangem ofm opinions, m asm wellm asm
detailedfeedback.
Them surveym wouldm limitm answersm tom thosem availablem amongm them answerm choicemop
tions,msomthismwouldmnotm necessarilymguaranteemdetailedmfeedback.
Them teamm analysism wouldm largelym removem patientm andm customerm opinionm fromm
themdecision.
Them casemstudym wouldm isolatem findingsmtomamsinglemscenariomandm wouldm failm tom
offermbroadmfindingsmandmdetailedmfeedback.
Them processm ofm riskm managementm form them healthcarem qualitym managementm
professionalmincludesmallmofmthemfollowingmEXCEPT:
1)mreportingmofmincident
sm2)midentificationmofmrisk
m 3)m preventionm ofmrisk
4)manalysismofmeffects SELECTEDmANSWERm - 1)mreportingmofmincidents
Them healthcarem qualitym managementm professionalm ismresponsiblem form themfo
llowing,minmtermsmofmriskmmanagement:m-m-midentifyingmthemrisk
- analyzingmthemeffectsmofmthemrisk
- preventingmthemrisk.
Thesemresponsibilitiesm domnotmnecessarilymincludemthemresponsibilitymofmreporti
ngmanmincidentmofmrisk;mthatmmaymormmaymnotmapply,m dependingm onmthemsourcem
ofmthemrisk.m(Itmshouldmbemnoted,mhowever,mthatmthemhealthcaremqualitymmanage
mentmprofessionalmism responsiblem form reviewingmthemincidentm reportmaboutmthe
mrisk;m ofm course, mthism ism notmthem samemasm actuallym reportingm anm incident mofmrisk
.)
Amreviewm ofmsuppliesm determinedmthatmamclinicmismrunningmlowmonmseveralmitem
smessentialmformoperation.mWithmrecentmbudgetmcuts,mthemclinicmhasmtomreviewmc
ostsmcarefullymtomfindmthembestmpricemformeachmitem.mWhatmismthemhealthcaremq
ualitymmanagementm professional'smroleminmthis?
1)m Assistm inm developingm am listm ofm suppliers,m bym cost,m form eachm item
m 2)m Overseem them purchasem ofm eachm itemm tom ensurem costm manageme
nt
, CertifiedmProfessionalminmHealthcaremQualitym(CPHQ)m202
3
3) Determinemwhichm itemsm needmtom bempurchasedm fromm whichmsupplier
4) Delegatemthem purchasingm ofmeachmitemmtomthemappropriatem department
mSELECTEDm ANSWERm -
m 1)mAssistminmdevelopingm amlistmofmsuppliers,mbymcost,mformeachmitem
Them responsibilitiesm dom notm includem overseeingm them actualm purchasem (asm thism i
smthemresponsibilitymofmthempurchasingmdepartment)
Determiningmthemspecificmitemsm(asmthismfallsmtomindividualmdepartments),mormd
elegatingm them purchasingm ofmeachmitemm tomthem appropriatem departmentm (asmmo
stmlargem purchasesm wouldmbem groupedm underm themresponsibilitym ofmthempurchas
ingmdepartment).
Amhospitalm hasmimplementedmam qualitymprogrammtomimprovemthem overallm qualit
ymofmpatientmcare.mItmismdiscovered,mhowever,mthatmthemprogrammismrunningmove
rmbudget,msomthemhospitalmadministrativemboardm conductsmamreviewmofmthemprog
rammtomseemifmitmshouldmcontinue.mWhatmismthemhealthcaremqualitymmanagemen
tmprofessional'smroleminmthis?
1) Createmamcommitteemtomreviewmthemqualitymprogrammandmdevelopmamlistm
ofmreasonsmtomkeepmit
2) Assistmthem administrativem boardm inmmakingm am finalm decisionmaboutmthem qualit
ymprogram
3) Evaluatemthem financialm benefitsm ofmthemprogrammandmdemonstratemthesemt
omthemboard
4)mProvemtomthemadministrativemboardmthatmthemqualitymprogrammshoul
dmcontinueminmthemhospitalmSELECTEDmANSWERm-
m 3)m Evaluatemthem financial mbenefitsof mthemprogram mandmdemonstrate m
thesemtomthemboard
Them healthcarem qualitymmanagementm professionalm ismnotm obligatedm tomprovem t
omthemboardmthatmthemqualitymprogrammshouldmcontinue.
Hemalsomism unlikelymtomassistmthem boardminm makingmamfinalm decisionmormcreatingm amc
ommitteemtomreviewmthemprogram.
themrolemismlimitedmtomonemofmevaluatingmthemfinancialmbenefitsmandmdemonst
ratingmthemm asmobjectivelymasmpossible.
Amhospitalmhasmfoundmthatmthemperformancemofmonemofmitsm departmentsmismc
onsistentlymbelowm themexpectedmstandards.mThemhospitalmadministrationmwa
ntsmtomlocatem themsourcem ofmthem problemsmandm seemimprovementminmthe
3
TEST BANK FOR ALL CPHQ EXAM
m m m m m
LATEST 2023 FINEST TEST GUARA
m m m m
NTEED PASS A+ NEW (WGUUNIVER
m m m m m
SITY)
Amhealthcaremqualitymmanagementm professionalm hasmallmofmthemfollowingmres
ponsibilitiesmtowardmimprovingmpatientmsafetymEXCEPT:
1) Appointingm am supervisorm form am patientm safetym program
2) Incorporatingm newm technologym intom am patientm safetym progra
mm3)mHelpingmtomdevelopm ampatientmsafetymprogram
4)m Settingm andm reviewingm goalsm form am patientm safetym program
SELECTED
m ANSWERm-1)mAppointingm amsupervisormformampatientmsafetymprogram
Inmtermsm ofmimprovingm patientmsafety,mthemhealthcaremqualitymmanagement
professional'smresponsibilitiesmincludemthemfollowing:
m
- helpingm tom developm am patientmsafetym program
- incorporatingm newmtechnologym intom am patientm safetym program
- settingm andmreviewingm goalsm form am patientm safetymprogram.
Them healthcarem qualitym managementm professional'sm responsibilitiesm dom notmneces
sarilymincludemthemresponsibilitym ofmappointingm amsupervisormformampatientmsafetymp
rogram.mThatmparticularmtaskmwillmlikelymfallmtomothersmwithinmhospitalmadministra
tion.
Whichmofmthemfollowingmtypesmofmchartsm ism bestmformdeterminingm causemandm
effect?
1) Pareto
2) Run
3) Fishbone
4) Control SELECTEDm ANSWERmm -m3)m Fishbone
Amfishbonemchartmismmostmusefulmformhelpingmtomdeterminemcausemandmeffect.
Amcontrolm chartmism usefulm form seeingmthem changesminmam process;m thism wouldmi
ncludemeffectsmbutmnotmnecessarilymcauses.
Amrunmchartmism mostm usefulmformviewingm datam overm amtimemsequence.
,CertifiedmProfessionalminmHealthcaremQualitym(CPHQ)m202
3
AmParetomchartmusesmtwomtypesmofmchartingmtechniquesmtomdeterminemstatisticalmin
formation,mbutmitmismnotmnecessarilymusefulmformdeterminingmcausemandmeffect.
Amhospitalmneedsmtomdecidemwhethermormnotmtomincorporatemamnewmfeaturemint
omitsm currentm services,m andm asm amresultm hasm commissionedm qualitativem researc
h
,CertifiedmProfessionalminmHealthcaremQualitym(CPHQ)m202
3
thatmwillmprovidemdetailedmfeedback.mSpecifically,mthemhospitalmwouldmlikemt
omcollectmopinionsmfrommpatientsmandmothermhospitalmcustomersmwithmamwide
m rangem ofm experiencem andm backgrounds. m Whichm ofm them followingm types m ofm a
ssessmentsmismmostmlikelymtombemofmusemtomthemhospital?
1) CasemStudy
2) Focusm Group
3) Teammanalysis
4) survey SELECTEDm ANSWERmm -
mm 2)m Them focusm groupm willm bem mostm usefulminmprovidingm them hospital m withm a
m broadm rangem ofm opinions, m asm wellm asm
detailedfeedback.
Them surveym wouldm limitm answersm tom thosem availablem amongm them answerm choicemop
tions,msomthismwouldmnotm necessarilymguaranteemdetailedmfeedback.
Them teamm analysism wouldm largelym removem patientm andm customerm opinionm fromm
themdecision.
Them casemstudym wouldm isolatem findingsmtomamsinglemscenariomandm wouldm failm tom
offermbroadmfindingsmandmdetailedmfeedback.
Them processm ofm riskm managementm form them healthcarem qualitym managementm
professionalmincludesmallmofmthemfollowingmEXCEPT:
1)mreportingmofmincident
sm2)midentificationmofmrisk
m 3)m preventionm ofmrisk
4)manalysismofmeffects SELECTEDmANSWERm - 1)mreportingmofmincidents
Them healthcarem qualitym managementm professionalm ismresponsiblem form themfo
llowing,minmtermsmofmriskmmanagement:m-m-midentifyingmthemrisk
- analyzingmthemeffectsmofmthemrisk
- preventingmthemrisk.
Thesemresponsibilitiesm domnotmnecessarilymincludemthemresponsibilitymofmreporti
ngmanmincidentmofmrisk;mthatmmaymormmaymnotmapply,m dependingm onmthemsourcem
ofmthemrisk.m(Itmshouldmbemnoted,mhowever,mthatmthemhealthcaremqualitymmanage
mentmprofessionalmism responsiblem form reviewingmthemincidentm reportmaboutmthe
mrisk;m ofm course, mthism ism notmthem samemasm actuallym reportingm anm incident mofmrisk
.)
Amreviewm ofmsuppliesm determinedmthatmamclinicmismrunningmlowmonmseveralmitem
smessentialmformoperation.mWithmrecentmbudgetmcuts,mthemclinicmhasmtomreviewmc
ostsmcarefullymtomfindmthembestmpricemformeachmitem.mWhatmismthemhealthcaremq
ualitymmanagementm professional'smroleminmthis?
1)m Assistm inm developingm am listm ofm suppliers,m bym cost,m form eachm item
m 2)m Overseem them purchasem ofm eachm itemm tom ensurem costm manageme
nt
, CertifiedmProfessionalminmHealthcaremQualitym(CPHQ)m202
3
3) Determinemwhichm itemsm needmtom bempurchasedm fromm whichmsupplier
4) Delegatemthem purchasingm ofmeachmitemmtomthemappropriatem department
mSELECTEDm ANSWERm -
m 1)mAssistminmdevelopingm amlistmofmsuppliers,mbymcost,mformeachmitem
Them responsibilitiesm dom notm includem overseeingm them actualm purchasem (asm thism i
smthemresponsibilitymofmthempurchasingmdepartment)
Determiningmthemspecificmitemsm(asmthismfallsmtomindividualmdepartments),mormd
elegatingm them purchasingm ofmeachmitemm tomthem appropriatem departmentm (asmmo
stmlargem purchasesm wouldmbem groupedm underm themresponsibilitym ofmthempurchas
ingmdepartment).
Amhospitalm hasmimplementedmam qualitymprogrammtomimprovemthem overallm qualit
ymofmpatientmcare.mItmismdiscovered,mhowever,mthatmthemprogrammismrunningmove
rmbudget,msomthemhospitalmadministrativemboardm conductsmamreviewmofmthemprog
rammtomseemifmitmshouldmcontinue.mWhatmismthemhealthcaremqualitymmanagemen
tmprofessional'smroleminmthis?
1) Createmamcommitteemtomreviewmthemqualitymprogrammandmdevelopmamlistm
ofmreasonsmtomkeepmit
2) Assistmthem administrativem boardm inmmakingm am finalm decisionmaboutmthem qualit
ymprogram
3) Evaluatemthem financialm benefitsm ofmthemprogrammandmdemonstratemthesemt
omthemboard
4)mProvemtomthemadministrativemboardmthatmthemqualitymprogrammshoul
dmcontinueminmthemhospitalmSELECTEDmANSWERm-
m 3)m Evaluatemthem financial mbenefitsof mthemprogram mandmdemonstrate m
thesemtomthemboard
Them healthcarem qualitymmanagementm professionalm ismnotm obligatedm tomprovem t
omthemboardmthatmthemqualitymprogrammshouldmcontinue.
Hemalsomism unlikelymtomassistmthem boardminm makingmamfinalm decisionmormcreatingm amc
ommitteemtomreviewmthemprogram.
themrolemismlimitedmtomonemofmevaluatingmthemfinancialmbenefitsmandmdemonst
ratingmthemm asmobjectivelymasmpossible.
Amhospitalmhasmfoundmthatmthemperformancemofmonemofmitsm departmentsmismc
onsistentlymbelowm themexpectedmstandards.mThemhospitalmadministrationmwa
ntsmtomlocatem themsourcem ofmthem problemsmandm seemimprovementminmthe
