WGU C235 Training & Development: PA,
Course Assessment & Study Guide | 2025
LATEST UPDATED| 193 Questions and
Correct Answers.
Organization
A social unit of people structured and managed to meet a need or pursue collective goals
Human Resource Management
Entire set of activities used by an organization to align its human capital with organizational
objectives and strategies
Examples of Intangible Resources
Human Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital
Tacit knowledge
Education and experience
Work-related know-how
Social Capital
Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
Intellectual Capital
Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability
Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
How is training and development strategically important in an organization?
,By creating value for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
Differentiate between Training and Development
Training: Learning that is planned by the organization and designed so as to further organizational
objectives
Development: Training that is longer-term in focus, designed to help employees prepare for future
jobs
What is an intangible asset on which a company can build a sustainable competitive advantage by
providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way?
Human Capital
Orientation
The first common training that new hires go. New employees are exposed to the expectations the
organization has for them, key policies and procedures relevant to them, the basic business model
under which the organization operates in order to be successful, the variety and types of co-workers
present on the job, and other aspects of organizational life.
Which activity is the human resource dept performing by offering a series of programs and activities
that include orientation, diversity, and total quality management?
Training
What is a direct benefit of a new employee orientation program?
Increased employee retention
ADDIE model of training and development
A common framework for training and development where the five steps in the model are
Assessment, Design, Development, Implementation, and Evaluation.
What does the ADDIE model suggest?
A continuous cycle wherein the results of evaluation from one training program become part of the
assessment of needs for the next program
Based on the belief that the training is most effective when it provides learners with a clear
statement of what they must be able to do as a result of training and how their performance will be
evaluated
What is sustainable competitive advantage built upon?
Intangible resources, such as organizational capabilities, processes, systems, attributes, and
knowledge and information controlled by the firm
Copyright Act 1976
Protects the authors of "original works" from others who would use their work unlawfully
The law that prohibits the printing, duplication, or distribution of copies of another's literary, artistic,
or other creative expressions except under certain circumstances.
, Age Discrimination in Employment Act
Law that prohibits discrimination in employment against persons age 40 and over. Select to training
programs can't be based on age. For example, a company will not send employees age 40 and over
to training.
Civil Rights Act
Law prohibits discrimination in employment practices on the basis of race, color, national origin,
religion, and sex.
Need to monitor for signs of adverse impact of employees
Americans with Disabilities Act
A law that states an employer may not discriminate against either an applicant or a current
employee because he or she was previously disabled or appears to be disabled.
Keep in mind the need for reasonable accommodations
A copyright holder has the right to authorize others to ______ the work publicly.
Reproduce, Distribute, Display
Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)?
A company requires employees be at least 28 for promotion and will not hire employees under age
18
Reasons training and development has become a critical organizational activity
Globalization
Advancements in Technology
Changing Demographics
What are the 4 stages of human resource competency?
Acquiring, Applying, Mastering, Influencing
Competency Stage - Works under supervision. Learns to perform well under pressure and
accomplish tasks within the time budgeted.
Acquiring
Competency Stage - Independently produces results. Develops credibility and a reputation.
Applying
Competency Stage - Makes significant technical contributions working in more than one area.
Develops less experienced professionals and assumes leadership roles. Deals with customers
developing new business.
Mastering
Competency Stage - Influences decisions. Represents the organization. Sponsors individuals to
prepare them for key roles in the organization.
Influencing
Course Assessment & Study Guide | 2025
LATEST UPDATED| 193 Questions and
Correct Answers.
Organization
A social unit of people structured and managed to meet a need or pursue collective goals
Human Resource Management
Entire set of activities used by an organization to align its human capital with organizational
objectives and strategies
Examples of Intangible Resources
Human Capital
Social Capital
Intellectual Capital
Organizational Capability
Human Capital
Tacit knowledge
Education and experience
Work-related know-how
Social Capital
Corporate Culture
Management philosophy
Coaching/mentoring relationships
Informal networking systems
Intellectual Capital
Patents and trade secrets
Copyrights
Intellectual property
Organizational Capability
Bring new products to market quickly
Absorb and integrate other cultures in a merger
Identify customer needs and respond directly to them
Continuously improve production processes to drive down costs
How is training and development strategically important in an organization?
,By creating value for customers through training
Increase shareholder returns by investing in training and development
Creating a competitive advantage through human capital
Differentiate between Training and Development
Training: Learning that is planned by the organization and designed so as to further organizational
objectives
Development: Training that is longer-term in focus, designed to help employees prepare for future
jobs
What is an intangible asset on which a company can build a sustainable competitive advantage by
providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way?
Human Capital
Orientation
The first common training that new hires go. New employees are exposed to the expectations the
organization has for them, key policies and procedures relevant to them, the basic business model
under which the organization operates in order to be successful, the variety and types of co-workers
present on the job, and other aspects of organizational life.
Which activity is the human resource dept performing by offering a series of programs and activities
that include orientation, diversity, and total quality management?
Training
What is a direct benefit of a new employee orientation program?
Increased employee retention
ADDIE model of training and development
A common framework for training and development where the five steps in the model are
Assessment, Design, Development, Implementation, and Evaluation.
What does the ADDIE model suggest?
A continuous cycle wherein the results of evaluation from one training program become part of the
assessment of needs for the next program
Based on the belief that the training is most effective when it provides learners with a clear
statement of what they must be able to do as a result of training and how their performance will be
evaluated
What is sustainable competitive advantage built upon?
Intangible resources, such as organizational capabilities, processes, systems, attributes, and
knowledge and information controlled by the firm
Copyright Act 1976
Protects the authors of "original works" from others who would use their work unlawfully
The law that prohibits the printing, duplication, or distribution of copies of another's literary, artistic,
or other creative expressions except under certain circumstances.
, Age Discrimination in Employment Act
Law that prohibits discrimination in employment against persons age 40 and over. Select to training
programs can't be based on age. For example, a company will not send employees age 40 and over
to training.
Civil Rights Act
Law prohibits discrimination in employment practices on the basis of race, color, national origin,
religion, and sex.
Need to monitor for signs of adverse impact of employees
Americans with Disabilities Act
A law that states an employer may not discriminate against either an applicant or a current
employee because he or she was previously disabled or appears to be disabled.
Keep in mind the need for reasonable accommodations
A copyright holder has the right to authorize others to ______ the work publicly.
Reproduce, Distribute, Display
Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)?
A company requires employees be at least 28 for promotion and will not hire employees under age
18
Reasons training and development has become a critical organizational activity
Globalization
Advancements in Technology
Changing Demographics
What are the 4 stages of human resource competency?
Acquiring, Applying, Mastering, Influencing
Competency Stage - Works under supervision. Learns to perform well under pressure and
accomplish tasks within the time budgeted.
Acquiring
Competency Stage - Independently produces results. Develops credibility and a reputation.
Applying
Competency Stage - Makes significant technical contributions working in more than one area.
Develops less experienced professionals and assumes leadership roles. Deals with customers
developing new business.
Mastering
Competency Stage - Influences decisions. Represents the organization. Sponsors individuals to
prepare them for key roles in the organization.
Influencing
