MHA 702 CH 14 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
The primary objective of a manager's actions in response to people problems is
the____.
correction of behavior
Depending on the nature of the problem, behavioral issues are addressed
through ______.
individual coaching, counseling, activities to improve performance, or disciplinary
actions
Disciplinary action is customarily applied in a progressive manner. The extent or
severity of the corrective action is proportional to the _____.
gravity of the problem or infraction
Problems presented by employees can come about because of_____.
job-related difficulties, personal problems experienced largely outside of work, or a
combination of the two
If an individual's personal problems are affecting work through deteriorating
performance, reduced productivity, or disruption of a department's ability to
operate normally, then a supervisor must become interested because of _____.
the negative effects on operations
Supervisors who suspect that personal problems are behind declines in
performance must approach their employees in a manner that is _____.
,respectful of their right to privacy
Managers must always address the results of behavior, and never attempt to
_____.
infer the causes of that behavior
What are some indicators of problems?
performance deteriorates
Do not under any circumstances, _____.
probe for personal information
Even if employees reveal their problems and ask for advice, wise supervisors
___.
do not respond to such requests
Refer troubled employees to an appropriate person or agency from which they
can be directed toward an appropriate source of knowledgeable help. This will
usually mean referral to the ____.
employee health service or an organization's employee assistance program (EAP)
The primary purpose of intervention is ___ improving outcomes.
intervention
Although discipline involves punishment, its underlying reason is to _____.
teach or correct problem behaviors
s. The root of discipline is the word disciple, which is a____.
learner, pupil, or follower
Poor outcomes stem from either _____.
declining employee performance or suboptimal employee behavior
, it is essential to separate problems of performance from____.
true behavior problems
____ relates to meeting the expectations or requirements of a job (cannot do the
work)
performance problem
____ involves violations of policies or work rules (will not do the work).
behavior problems.
It is sometimes necessary to determine whether a particular employee ____.
cannot perform as expected or will not perform as expected
performance problems requires ___
the employees immediate supervisor to address a performance problem
behavior problems may require
disciplinary action
Whether behavior or performance is involved, the first area for a department
manager to examine should be ____.
the expectations of an employee
Employees who do not meet their expected performance levels commonly ____.
fall behind in output, produce poor quality work, or simply do not follow established
procedures
The first step a department manager should take is to ____.
look for the source (not the cause) of the problem
The initial critical issue to address is ____.
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
The primary objective of a manager's actions in response to people problems is
the____.
correction of behavior
Depending on the nature of the problem, behavioral issues are addressed
through ______.
individual coaching, counseling, activities to improve performance, or disciplinary
actions
Disciplinary action is customarily applied in a progressive manner. The extent or
severity of the corrective action is proportional to the _____.
gravity of the problem or infraction
Problems presented by employees can come about because of_____.
job-related difficulties, personal problems experienced largely outside of work, or a
combination of the two
If an individual's personal problems are affecting work through deteriorating
performance, reduced productivity, or disruption of a department's ability to
operate normally, then a supervisor must become interested because of _____.
the negative effects on operations
Supervisors who suspect that personal problems are behind declines in
performance must approach their employees in a manner that is _____.
,respectful of their right to privacy
Managers must always address the results of behavior, and never attempt to
_____.
infer the causes of that behavior
What are some indicators of problems?
performance deteriorates
Do not under any circumstances, _____.
probe for personal information
Even if employees reveal their problems and ask for advice, wise supervisors
___.
do not respond to such requests
Refer troubled employees to an appropriate person or agency from which they
can be directed toward an appropriate source of knowledgeable help. This will
usually mean referral to the ____.
employee health service or an organization's employee assistance program (EAP)
The primary purpose of intervention is ___ improving outcomes.
intervention
Although discipline involves punishment, its underlying reason is to _____.
teach or correct problem behaviors
s. The root of discipline is the word disciple, which is a____.
learner, pupil, or follower
Poor outcomes stem from either _____.
declining employee performance or suboptimal employee behavior
, it is essential to separate problems of performance from____.
true behavior problems
____ relates to meeting the expectations or requirements of a job (cannot do the
work)
performance problem
____ involves violations of policies or work rules (will not do the work).
behavior problems.
It is sometimes necessary to determine whether a particular employee ____.
cannot perform as expected or will not perform as expected
performance problems requires ___
the employees immediate supervisor to address a performance problem
behavior problems may require
disciplinary action
Whether behavior or performance is involved, the first area for a department
manager to examine should be ____.
the expectations of an employee
Employees who do not meet their expected performance levels commonly ____.
fall behind in output, produce poor quality work, or simply do not follow established
procedures
The first step a department manager should take is to ____.
look for the source (not the cause) of the problem
The initial critical issue to address is ____.
