MHA 702 CHAPTER 2 EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED
HR typically reports to:
-CEO
-COO
Why is the CEO preferred:
-Strengthens department
-preserves independence
-Limits conflicts fo interest
-Avoid inner-departmetn conflict
Line
-Perform work
-Creates revenue & products
Staff
-Facilitate work
-Supports Line departments
-rarely generates revenue
Effectiveness of HR depends on..
CEO attitude
Determine if Line or Staff:
Workflow IS interrupted
, Line
Determine Line or Staff:
Workflow is not immediately interrupted
Staff
Line of authority includes:
-All subordinate supervisors
-All rank & file employees
HR department exists to:
Provide advice, guidance, assistance, and appropriate according to the mission of the
organization
According to this HR Model: HR exists for processing and filing papers,
maintaining records, tracking stats and key dates, and administering benefit
plans
Clerical Model
According to this Model: HR is likely to advocate for employees, provide
resources for people problems, resolves disputes, places high priority on
protecting privacy, stress training & development
- relatively common in hospitals
Counseling Model
According to this HR model: HR employees are viewed at powerless, activities
and procedures are specified by contract and performed automatically
-common in unionized organizations
Industrial Relations Model
WITH COMPLETE SOLUTIONS VERIFIED
HR typically reports to:
-CEO
-COO
Why is the CEO preferred:
-Strengthens department
-preserves independence
-Limits conflicts fo interest
-Avoid inner-departmetn conflict
Line
-Perform work
-Creates revenue & products
Staff
-Facilitate work
-Supports Line departments
-rarely generates revenue
Effectiveness of HR depends on..
CEO attitude
Determine if Line or Staff:
Workflow IS interrupted
, Line
Determine Line or Staff:
Workflow is not immediately interrupted
Staff
Line of authority includes:
-All subordinate supervisors
-All rank & file employees
HR department exists to:
Provide advice, guidance, assistance, and appropriate according to the mission of the
organization
According to this HR Model: HR exists for processing and filing papers,
maintaining records, tracking stats and key dates, and administering benefit
plans
Clerical Model
According to this Model: HR is likely to advocate for employees, provide
resources for people problems, resolves disputes, places high priority on
protecting privacy, stress training & development
- relatively common in hospitals
Counseling Model
According to this HR model: HR employees are viewed at powerless, activities
and procedures are specified by contract and performed automatically
-common in unionized organizations
Industrial Relations Model
