TQM ACTUAL EXAM APPROVED QUESTIONS WITH
ANSWERS 2025/2026 GRADED A+
Which of the following is NOT a characteristic of a strong competitive advantage? - It is
driven by customer needs and wants.
see chapt 2
During the Middle Ages, quality was built into the final product. This approach to quality
was lost with the advent of _____. - automation
see lecture
Systems thinking _____. - has yet to be viewed as an important aspect in the managing
of quality
see lecture, the systems perspective
The Profound Knowledge system is attributed to which of the following? - W. Edwards
Deming
Meeting quality goals during operations are which of the processes of Juran's Quality
Trilogy? - Quality control
Which of the following is the primary reason for Deming's position that slogans should
be eliminated? - They create adversarial relationships.
) The Malcolm Baldrige National Quality Award came into existence in _____? - 1987
Deming stressed that the ultimate responsibility for quality improvement lies with _____.
- top management
Two United State consultants who worked with Japanese - Deming and Juran
The Deming Prize was established in which of the following countries? - Japan
Question 8. Question : (TCO 4) Unlike Deming and Juran, _____ idea was that quality
was free. - Crosby's
Which of the following individuals is credited with having the greatest influence on
quality management? - W. Edwards Deming
The Deming philosophy focuses on improvements in product and service quality by
_____. - reducing variation
, The original aim of ISO 9000 was to ensure that - award products and services provided
by registered organizations were consistently fit for their intended purpose.
ISO 9001 provides specific requirements for _____. - a quality management system
ISO 9000 re certification is required every _____. - 3 years
The Malcolm Baldrige National Quality Award criteria consist of how many categories? -
7
The framework for companywide quality control in Japan is provided by _____. - the
Deming Prize
Deming's services were not requested in the United States until - 1980s.
The quality pioneer that espoused the idea of "zero-defects management" is which of
the following individuals? - Philip B. Crosby
The need to remove barriers to pride in workmanship is associated with which of the
following individuals? - Deming
The categories of criteria for the Baldrige award include all of the following except
_____. - process focus
Which of the following is true regarding inspection under the Deming philosophy? -
Inspection should not be depended upon to improve quality.
The total quality perspective states that higher levels of _____ lead to higher levels of
_____. - quality; productivity
A cheaper alternative to competing for the Baldrige award is _____. - state competitions
see pg 438
Which of the following is not a part of the Deming's approach? - Management by
objectives
All of the following are true regarding ISO 9000 series, except _____. - ISO-certified
organizations are assured of providing superior product quality
The entity created under Public Law 100-107 is - Malcolm Baldrige National Quality
Award
Companies found that the real value is in the ______. - preparation
ISO 9000 requires that organizations develop a _____. - quality management system
ANSWERS 2025/2026 GRADED A+
Which of the following is NOT a characteristic of a strong competitive advantage? - It is
driven by customer needs and wants.
see chapt 2
During the Middle Ages, quality was built into the final product. This approach to quality
was lost with the advent of _____. - automation
see lecture
Systems thinking _____. - has yet to be viewed as an important aspect in the managing
of quality
see lecture, the systems perspective
The Profound Knowledge system is attributed to which of the following? - W. Edwards
Deming
Meeting quality goals during operations are which of the processes of Juran's Quality
Trilogy? - Quality control
Which of the following is the primary reason for Deming's position that slogans should
be eliminated? - They create adversarial relationships.
) The Malcolm Baldrige National Quality Award came into existence in _____? - 1987
Deming stressed that the ultimate responsibility for quality improvement lies with _____.
- top management
Two United State consultants who worked with Japanese - Deming and Juran
The Deming Prize was established in which of the following countries? - Japan
Question 8. Question : (TCO 4) Unlike Deming and Juran, _____ idea was that quality
was free. - Crosby's
Which of the following individuals is credited with having the greatest influence on
quality management? - W. Edwards Deming
The Deming philosophy focuses on improvements in product and service quality by
_____. - reducing variation
, The original aim of ISO 9000 was to ensure that - award products and services provided
by registered organizations were consistently fit for their intended purpose.
ISO 9001 provides specific requirements for _____. - a quality management system
ISO 9000 re certification is required every _____. - 3 years
The Malcolm Baldrige National Quality Award criteria consist of how many categories? -
7
The framework for companywide quality control in Japan is provided by _____. - the
Deming Prize
Deming's services were not requested in the United States until - 1980s.
The quality pioneer that espoused the idea of "zero-defects management" is which of
the following individuals? - Philip B. Crosby
The need to remove barriers to pride in workmanship is associated with which of the
following individuals? - Deming
The categories of criteria for the Baldrige award include all of the following except
_____. - process focus
Which of the following is true regarding inspection under the Deming philosophy? -
Inspection should not be depended upon to improve quality.
The total quality perspective states that higher levels of _____ lead to higher levels of
_____. - quality; productivity
A cheaper alternative to competing for the Baldrige award is _____. - state competitions
see pg 438
Which of the following is not a part of the Deming's approach? - Management by
objectives
All of the following are true regarding ISO 9000 series, except _____. - ISO-certified
organizations are assured of providing superior product quality
The entity created under Public Law 100-107 is - Malcolm Baldrige National Quality
Award
Companies found that the real value is in the ______. - preparation
ISO 9000 requires that organizations develop a _____. - quality management system
