TQM STUDY GUIDE TESTED QUESTIONS WITH ANSWERS
2025/2026 GRADED A+
Which of the following is most appropriate in describing the quality efforts used in the
early 20th century? - Use of inspection was widespread.
see pg 7
Which of the following is a definition of the product-based quality? - The quantities of
product attributes.
see lecture
Services are generally _____ intensive, whereas manufacturing is more _____
intensive. - labor; equipment
Measuring quality in service industries is considered more difficult than in manufacturing
industries because _____. - the outputs are less tangible
Which of the following systems do not have a role to play in assuring quality in a
manufacturing firm? - None of the above
Until the start of the 1980s, most U.S. companies focused on maintaining quality levels
by utilizing which of the following practices? - Inspection
My friend said to me, "Recently, I bought a pair of shoes. I wore them for a few days but
noticed the laces would not stay tied. I took the shoes back to the store, but the clerk
said the laces were fine. I won't buy that brand of shoe again." Which of the following
types of quality did my friend use to judge the shoes as being of low quality? - User-
based
Systems thinking can be applied to the analysis of _____. - any organization
Which of the following is NOT generally true about service organizations? - Services are
tangible.
_____ is credited with developing control charts. - Walter Shewhart
See pg 312
Which of the following is not true? - The timing of product manufacturing is more
important than on-time service delivery.
Services differ from manufactured goods in which of the following ways? - Services tend
to be produced and consumed simultaneously.
, see lecture
Conformance to specifications applies to which type of quality? - Manufacturing-based
Which of the following is NOT a characteristic of a strong competitive advantage? - It is
driven by customer needs and wants.
see chapt 2
During the Middle Ages, quality was built into the final product. This approach to quality
was lost with the advent of _____. - automation
see lecture
Systems thinking _____. - has yet to be viewed as an important aspect in the managing
of quality
see lecture, the systems perspective
The Profound Knowledge system is attributed to which of the following? - W. Edwards
Deming
Meeting quality goals during operations are which of the processes of Juran's Quality
Trilogy? - Quality control
Which of the following is the primary reason for Deming's position that slogans should
be eliminated? - They create adversarial relationships.
) The Malcolm Baldrige National Quality Award came into existence in _____? - 1987
Deming stressed that the ultimate responsibility for quality improvement lies with _____.
- top management
Two United State consultants who worked with Japanese - Deming and Juran
The Deming Prize was established in which of the following countries? - Japan
Question 8. Question : (TCO 4) Unlike Deming and Juran, _____ idea was that quality
was free. - Crosby's
Which of the following individuals is credited with having the greatest influence on
quality management? - W. Edwards Deming
The Deming philosophy focuses on improvements in product and service quality by
_____. - reducing variation
2025/2026 GRADED A+
Which of the following is most appropriate in describing the quality efforts used in the
early 20th century? - Use of inspection was widespread.
see pg 7
Which of the following is a definition of the product-based quality? - The quantities of
product attributes.
see lecture
Services are generally _____ intensive, whereas manufacturing is more _____
intensive. - labor; equipment
Measuring quality in service industries is considered more difficult than in manufacturing
industries because _____. - the outputs are less tangible
Which of the following systems do not have a role to play in assuring quality in a
manufacturing firm? - None of the above
Until the start of the 1980s, most U.S. companies focused on maintaining quality levels
by utilizing which of the following practices? - Inspection
My friend said to me, "Recently, I bought a pair of shoes. I wore them for a few days but
noticed the laces would not stay tied. I took the shoes back to the store, but the clerk
said the laces were fine. I won't buy that brand of shoe again." Which of the following
types of quality did my friend use to judge the shoes as being of low quality? - User-
based
Systems thinking can be applied to the analysis of _____. - any organization
Which of the following is NOT generally true about service organizations? - Services are
tangible.
_____ is credited with developing control charts. - Walter Shewhart
See pg 312
Which of the following is not true? - The timing of product manufacturing is more
important than on-time service delivery.
Services differ from manufactured goods in which of the following ways? - Services tend
to be produced and consumed simultaneously.
, see lecture
Conformance to specifications applies to which type of quality? - Manufacturing-based
Which of the following is NOT a characteristic of a strong competitive advantage? - It is
driven by customer needs and wants.
see chapt 2
During the Middle Ages, quality was built into the final product. This approach to quality
was lost with the advent of _____. - automation
see lecture
Systems thinking _____. - has yet to be viewed as an important aspect in the managing
of quality
see lecture, the systems perspective
The Profound Knowledge system is attributed to which of the following? - W. Edwards
Deming
Meeting quality goals during operations are which of the processes of Juran's Quality
Trilogy? - Quality control
Which of the following is the primary reason for Deming's position that slogans should
be eliminated? - They create adversarial relationships.
) The Malcolm Baldrige National Quality Award came into existence in _____? - 1987
Deming stressed that the ultimate responsibility for quality improvement lies with _____.
- top management
Two United State consultants who worked with Japanese - Deming and Juran
The Deming Prize was established in which of the following countries? - Japan
Question 8. Question : (TCO 4) Unlike Deming and Juran, _____ idea was that quality
was free. - Crosby's
Which of the following individuals is credited with having the greatest influence on
quality management? - W. Edwards Deming
The Deming philosophy focuses on improvements in product and service quality by
_____. - reducing variation
