MANA 444 FINAL EXAM AND PRACTICE EXAM NEWEST 2025 ACTUAL EXAM COMPLETE 250 QUESTIONS
AND CORRECT
Performance management is best categorized as a single event often associated with an annual
performance appraisal process - (answer) False
Components of a performance management process usually identify training and development needs of
individuals leading to concrete plans for development of skills, knowledge and abilities - (answer) True
Human resource development is a part of a larger system known as training and development -
(answer) False
Development is described as a planned effort to develop employees' knowledge, skills, and abilities to
help employees perform better at their current jobs - (answer) False
The main goal of the Edmonton Police Service's mental health program was to improve interactions
between police officers and mentally ill individuals. This is clearly an example of training initiative, NOT a
development program - (answer) True
One of the intrinsic benefits of training and development is the benefits realized by society - (answer)
False
According to research presented in the textbook, a negative relationship exists between per-employee
expenditures on training and development and employee productivity levels - (answer) False
One of the reasons for the underinvestment in training and development by Canadian companies is the
perception that training, learning, and development expenditures represent a cost rather than an
investment - (answer) True
Quebec is the only province in Canada to have mandatory training laws for companies with net profits
greater than $1 million - (answer) False
Organizations that incorporate training bonds into their training programs may have the ability to
recover some of their training costs - (answer) True
,MANA 444 FINAL EXAM AND PRACTICE EXAM NEWEST 2025 ACTUAL EXAM COMPLETE 250 QUESTIONS
AND CORRECT
The key environmental factors that drive human resources and development within an organization
include technology, global competition, the labour market, and organizational strategy - (answer) False
Unlike many industrialized countries, Canada has NOT experienced in any meaningful way to notion of
"skills mismatch" - (answer) False
Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates
opening an office in Shanghai, China. This is a clear example of strategic training - (answer) True
The trend toward flatter organizational structures is causing some element of blurriness in what
constitutes traditional roles associated with management functions - (answer) True
An organization's learning and training strategy most often with NOT directly influence its training and
development programs - (answer) False
Restructuring, downsizing, and reengineering often lead to changes in employees' tasks and
responsibilities and so necessitate the need for training - (answer) True
A high-performance work system may be described as a specific combination of human resource
practices that maximize the knowledge, skills, abilities, flexibility, and commitment of employees -
(answer) True
When applying the ISD model of training and development, the process often begins with the
identification of a concern - (answer) True
A needs analysis typically has three levels including an organizational analysis, a departmental analysis,
and a person analysis - (answer) False
The ISD model of training and development has three major steps: needs analysis, design, and delivery -
(answer) False
,MANA 444 FINAL EXAM AND PRACTICE EXAM NEWEST 2025 ACTUAL EXAM COMPLETE 250 QUESTIONS
AND CORRECT
Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the
more traditional ADDIE training and development model - (answer) False
What is the term for the process of establishing performance expectations, designing interventions and
programs to improve performance, and monitoring the success of the interventions and programs?
a. Performance review
b. Performance management
c. Performance evaluation
d. performance system - (answer) b. Performance management
Which Canadian agency's report concluded that continuous learning and the transfer of knowledge are
key factors in fostering creativity and promoting organizational excellence?
a. Toronto Transit Commission
b. Conference Board of Canada
c. Alberta Government
d. Royal Canadian Mounted Police - (answer) b. Conference Board of Canada
What is the central theme shared by the three main functions of human resource development?
a. organizational development and career development
b. employee development and organizational development
c. learning
d. strategic development and career development - (answer) c. learning
Several studies cited in the textbook appear to link training efforts by organizations and several
important organizational outcomes. Which statement is congruent with conclusions in these studies?
a. training often leads to higher turnover and gross margins
b. training has a positive impact on overall customer satisfaction and profit levels
c. training is not linked to increases in productivity
d. training has a positive effect on an organization's competitiveness but no impact on performance -
(answer) b. training has a positive impact on overall customer satisfaction and profit levels
, MANA 444 FINAL EXAM AND PRACTICE EXAM NEWEST 2025 ACTUAL EXAM COMPLETE 250 QUESTIONS
AND CORRECT
Which Canadian organization is cited in the textbook as using training as a strategic business and
retention tool? a. University of British Columbia
b. EllisDon
c. CIBC
d. Nelson Publishing - (answer) c. CIBC
The performance management process includes several interrelated steps. What is the first step?
a. developing performance goals
b. deciding on the process to train and develop employees
c. assigning appropriate rewards
d. developing standard rating forms - (answer) a. developing performance goals
Which of the following statements is congruent with the notion of SMART goals?
a. SMART goals should have clear performance or behaviour criteria
b. SMART goals must address extrinsic motivators
c. SMART goals should be easily attained
d. SMART goals should not be time bound - (answer) a. SMART goals should have clear performance or
behaviour criteria
According to the textbook, what is the number-one attraction and retention tool for many organizations?
a. compensation
b. training
c. bonuses
d. development - (answer) b. training
Which of the following is a major goal of the Edmonton Police Service as described in the chapter-
opening vignette?
a. to improve the productivity of police officers
AND CORRECT
Performance management is best categorized as a single event often associated with an annual
performance appraisal process - (answer) False
Components of a performance management process usually identify training and development needs of
individuals leading to concrete plans for development of skills, knowledge and abilities - (answer) True
Human resource development is a part of a larger system known as training and development -
(answer) False
Development is described as a planned effort to develop employees' knowledge, skills, and abilities to
help employees perform better at their current jobs - (answer) False
The main goal of the Edmonton Police Service's mental health program was to improve interactions
between police officers and mentally ill individuals. This is clearly an example of training initiative, NOT a
development program - (answer) True
One of the intrinsic benefits of training and development is the benefits realized by society - (answer)
False
According to research presented in the textbook, a negative relationship exists between per-employee
expenditures on training and development and employee productivity levels - (answer) False
One of the reasons for the underinvestment in training and development by Canadian companies is the
perception that training, learning, and development expenditures represent a cost rather than an
investment - (answer) True
Quebec is the only province in Canada to have mandatory training laws for companies with net profits
greater than $1 million - (answer) False
Organizations that incorporate training bonds into their training programs may have the ability to
recover some of their training costs - (answer) True
,MANA 444 FINAL EXAM AND PRACTICE EXAM NEWEST 2025 ACTUAL EXAM COMPLETE 250 QUESTIONS
AND CORRECT
The key environmental factors that drive human resources and development within an organization
include technology, global competition, the labour market, and organizational strategy - (answer) False
Unlike many industrialized countries, Canada has NOT experienced in any meaningful way to notion of
"skills mismatch" - (answer) False
Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates
opening an office in Shanghai, China. This is a clear example of strategic training - (answer) True
The trend toward flatter organizational structures is causing some element of blurriness in what
constitutes traditional roles associated with management functions - (answer) True
An organization's learning and training strategy most often with NOT directly influence its training and
development programs - (answer) False
Restructuring, downsizing, and reengineering often lead to changes in employees' tasks and
responsibilities and so necessitate the need for training - (answer) True
A high-performance work system may be described as a specific combination of human resource
practices that maximize the knowledge, skills, abilities, flexibility, and commitment of employees -
(answer) True
When applying the ISD model of training and development, the process often begins with the
identification of a concern - (answer) True
A needs analysis typically has three levels including an organizational analysis, a departmental analysis,
and a person analysis - (answer) False
The ISD model of training and development has three major steps: needs analysis, design, and delivery -
(answer) False
,MANA 444 FINAL EXAM AND PRACTICE EXAM NEWEST 2025 ACTUAL EXAM COMPLETE 250 QUESTIONS
AND CORRECT
Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the
more traditional ADDIE training and development model - (answer) False
What is the term for the process of establishing performance expectations, designing interventions and
programs to improve performance, and monitoring the success of the interventions and programs?
a. Performance review
b. Performance management
c. Performance evaluation
d. performance system - (answer) b. Performance management
Which Canadian agency's report concluded that continuous learning and the transfer of knowledge are
key factors in fostering creativity and promoting organizational excellence?
a. Toronto Transit Commission
b. Conference Board of Canada
c. Alberta Government
d. Royal Canadian Mounted Police - (answer) b. Conference Board of Canada
What is the central theme shared by the three main functions of human resource development?
a. organizational development and career development
b. employee development and organizational development
c. learning
d. strategic development and career development - (answer) c. learning
Several studies cited in the textbook appear to link training efforts by organizations and several
important organizational outcomes. Which statement is congruent with conclusions in these studies?
a. training often leads to higher turnover and gross margins
b. training has a positive impact on overall customer satisfaction and profit levels
c. training is not linked to increases in productivity
d. training has a positive effect on an organization's competitiveness but no impact on performance -
(answer) b. training has a positive impact on overall customer satisfaction and profit levels
, MANA 444 FINAL EXAM AND PRACTICE EXAM NEWEST 2025 ACTUAL EXAM COMPLETE 250 QUESTIONS
AND CORRECT
Which Canadian organization is cited in the textbook as using training as a strategic business and
retention tool? a. University of British Columbia
b. EllisDon
c. CIBC
d. Nelson Publishing - (answer) c. CIBC
The performance management process includes several interrelated steps. What is the first step?
a. developing performance goals
b. deciding on the process to train and develop employees
c. assigning appropriate rewards
d. developing standard rating forms - (answer) a. developing performance goals
Which of the following statements is congruent with the notion of SMART goals?
a. SMART goals should have clear performance or behaviour criteria
b. SMART goals must address extrinsic motivators
c. SMART goals should be easily attained
d. SMART goals should not be time bound - (answer) a. SMART goals should have clear performance or
behaviour criteria
According to the textbook, what is the number-one attraction and retention tool for many organizations?
a. compensation
b. training
c. bonuses
d. development - (answer) b. training
Which of the following is a major goal of the Edmonton Police Service as described in the chapter-
opening vignette?
a. to improve the productivity of police officers
