TEST BANK
w
Communication in Nursing 8th Edition
w w w w
Julia Balzer Riley
w w
, Table of Contents
w w
Chapterw1:wResponsible,wAssertive,wCaringwCommunicationwinwNursingwCh
apterw2:wThewClient-
NursewRelationship:wAwHelpingwRelationshipwChapterw3:wSolvingwProblem
swTogether
Chapterw4:wUnderstandingwEachwOther:wCommunicationwandwCultu
rewChapterw5:wDemonstratingwWarmth
Chapterw6:wShowingwRespectwCh
apterw7:wBeingwGenuinewChapterw
8:wBeingwEmpatheticwChapterw9:w
UsingwSelf-
DisclosurewChapterw10:wBeingwsp
ecificwChapterw11:wAskingwQuest
ionswChapterw12:wExpressingwOpi
nionswChapterw13:wUsingwHumor
Chapterw14:wEmbracingwthewSpiritualwJourneywofwHealthwCaring,wMeaningwMakingwCha
pterw15:wRequestingwSupport
Chapterw16:wOvercomingwEvaluationwAnxietyw
Chapterw17:wWorkingwwithwFeedbackwCha
pterw18:wUsingwRelaxationwtechnique
Chapterw19:wIncorporatingwImagerywinwProfessionalwPracticewandwSelf-
CarewChapterw20wIncorporatingwPositivewSelf-Talk
Chapterw21:w LearningwtowWorkwTogetherwinwGroups
Chapterw22:wThewChangingwWorldwofwElectronicwCommunicatio
nwChapterw23:wLearningwConfrontationwskills
Chapterw24:wRefusingwUnreasonablewRequests
Chapterw25:wCommunicatingwAssertivelywandwResponsiblywwithwDistressedwClientswandwColleagu
eswChapterw26:wCommunicatingwAssertivelywandwResponsiblywwithwAggressivewClientswandwCollea
gueswChapterw27:wCommunicatingwAssertivelywandwResponsiblywwithwUnpopularwClients
Chapterw29:wCommunicatingwatwthewEnd-of-
LifewChapterw30:wContinuingwthewCommitmen
t
,Balzer Riley: Communication in Nursing, 8th Edition
w w w w w
w
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
w w w w w w w
TestwBankwMultip
lewChoice
1. Thew nursew plansw tow delegatew aw client’sw personalw hygienew tow aw nursingw assistan
t.wWhichwstatementwifwmadewbywthewnursewtowthewnursingwassistantwiswassertive?
a. “Wouldwyouwmindwhelpingwthewclientwwithwawbathwwhenwyouwhavewtime?wIfwnot,wIww
illwskipwmywlunchwandwdowitwmyself.”
b. “Youwneverwgetwyourwworkwdonewandwarewalwayswonwthewphone.wYouwneedwtowhelpwt
hewclientwrightwnowwwithwawbath,worwIwwillwwritewyouwup.”
c. “Thewclientwneedswhelpwwithwbathing.wIwwantwyouwtowassistwthewclientwnow,wandwy
ouwcanwgowtowlunchwwhenwyouwarewfinished.”
d. “Iwhavewimportantwworkwtowcompletewthiswmorning.wYouwwillwassistwthewclientwwith
wawbath. wDownot wtakewawbreakwuntilwyouwhavewfinished.”
ANS:C
Anwassertivewstatementwiswclear,wdirect,wandwrespectful;wthewnursewshouldwusewassertivewrigh
ts,wavoidwirrationalwbeliefs,wandwusewthewDescribewExpresswSpecifywConsequencewscriptwtow
formulatewanwassertivewresponse.Describe:w“Thewclientwneedswhelpwwithwbathing.”wExpress
wandwSpecify: w“Iwwant wyouwtowassist wthewclient wnow.”Consequence:w“Youwcanwgowtowlunchw
whenwyouwarewfinished.”Thewotherwstatementswarewnonassertiveworwaggressive:“Wouldwyouw
mindwhelpingwthewclientwwithwawbathwwhenwyouwhavewtime?wIfwnot,wIwwillwskipwmywlunchwan
dwdowitwmyself.”wiswnonassertive,whesitant,wandwapologetic.“Youwneverwgetwyourwworkwdone
wandwarewalways wonwthewphone.wYouwneedwtowhelpwthewclient wright wnowwwithwawbath, worwIwwi
llwwritewyouwup.”wiswaggressive,wblaming,wandwnegative.“Iwhavewimportantwworkwtowcomple
tewthiswmorning.wYouwwillwassistwthewclientwwithwawbath.wDownotwtakewawbreakwuntilwyouwhav
ewfinished.”wiswaggressive,wsarcastic,wuncaring,wandwsuperior.DIF:wAnalysiswREF:wp.w6wTO
P:wIntegratedwProcess:wCommunicationwandwDocumentationwMSC:wSafewandwEffectivewCar
ewEnvironment:wManagementwofwCare
2. Awhospitalwnursewiswconcernedwaboutwthewdemandswofwprovidingwsafewcarewtowclient
swwhowarewseriouslywill.wThewnursewmanagerwshouldwsuggestwwhichwinterventionwtoweffe
ctivelywhelpwthewnursewbalancewthewdemandingwworkwinwthewhospitalwsetting?
a. Delegatewmorewtaskswtowthewunlicensedwnursingwpersonnelwonwthewunit.
b. Requestwawtransferwtowanotherwnursingwcarewunitwwithwpatientswwhowarewstable.
c. Writewdownwstorieswinwawjournalwaboutwhowwcaringwmakeswawdifferencewforwpatients.
d. Usewanwassertivewcommunicationwstylewforweverywpatient–nursewinteraction.
ANS:C
, Caringwiswthewmoralwidealwthatwguideswnurseswthroughwthewcaregivingwprocess.wAlthoughwth
erewiswsatisfactionwinwbeingwtechnologicallywcompetent,wthatwsatisfactionwiswnotwaswlastingwa
swthewsatisfactionwderivedwfromwmeaningfulwmomentswofwconnectionwwithwclients,wfamily,w
andwcolleagues.DIF:wApplicationwREF:wp.w13wTOP:wIntegratedwProcess:wCaringMSC:wSafe
w
Communication in Nursing 8th Edition
w w w w
Julia Balzer Riley
w w
, Table of Contents
w w
Chapterw1:wResponsible,wAssertive,wCaringwCommunicationwinwNursingwCh
apterw2:wThewClient-
NursewRelationship:wAwHelpingwRelationshipwChapterw3:wSolvingwProblem
swTogether
Chapterw4:wUnderstandingwEachwOther:wCommunicationwandwCultu
rewChapterw5:wDemonstratingwWarmth
Chapterw6:wShowingwRespectwCh
apterw7:wBeingwGenuinewChapterw
8:wBeingwEmpatheticwChapterw9:w
UsingwSelf-
DisclosurewChapterw10:wBeingwsp
ecificwChapterw11:wAskingwQuest
ionswChapterw12:wExpressingwOpi
nionswChapterw13:wUsingwHumor
Chapterw14:wEmbracingwthewSpiritualwJourneywofwHealthwCaring,wMeaningwMakingwCha
pterw15:wRequestingwSupport
Chapterw16:wOvercomingwEvaluationwAnxietyw
Chapterw17:wWorkingwwithwFeedbackwCha
pterw18:wUsingwRelaxationwtechnique
Chapterw19:wIncorporatingwImagerywinwProfessionalwPracticewandwSelf-
CarewChapterw20wIncorporatingwPositivewSelf-Talk
Chapterw21:w LearningwtowWorkwTogetherwinwGroups
Chapterw22:wThewChangingwWorldwofwElectronicwCommunicatio
nwChapterw23:wLearningwConfrontationwskills
Chapterw24:wRefusingwUnreasonablewRequests
Chapterw25:wCommunicatingwAssertivelywandwResponsiblywwithwDistressedwClientswandwColleagu
eswChapterw26:wCommunicatingwAssertivelywandwResponsiblywwithwAggressivewClientswandwCollea
gueswChapterw27:wCommunicatingwAssertivelywandwResponsiblywwithwUnpopularwClients
Chapterw29:wCommunicatingwatwthewEnd-of-
LifewChapterw30:wContinuingwthewCommitmen
t
,Balzer Riley: Communication in Nursing, 8th Edition
w w w w w
w
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
w w w w w w w
TestwBankwMultip
lewChoice
1. Thew nursew plansw tow delegatew aw client’sw personalw hygienew tow aw nursingw assistan
t.wWhichwstatementwifwmadewbywthewnursewtowthewnursingwassistantwiswassertive?
a. “Wouldwyouwmindwhelpingwthewclientwwithwawbathwwhenwyouwhavewtime?wIfwnot,wIww
illwskipwmywlunchwandwdowitwmyself.”
b. “Youwneverwgetwyourwworkwdonewandwarewalwayswonwthewphone.wYouwneedwtowhelpwt
hewclientwrightwnowwwithwawbath,worwIwwillwwritewyouwup.”
c. “Thewclientwneedswhelpwwithwbathing.wIwwantwyouwtowassistwthewclientwnow,wandwy
ouwcanwgowtowlunchwwhenwyouwarewfinished.”
d. “Iwhavewimportantwworkwtowcompletewthiswmorning.wYouwwillwassistwthewclientwwith
wawbath. wDownot wtakewawbreakwuntilwyouwhavewfinished.”
ANS:C
Anwassertivewstatementwiswclear,wdirect,wandwrespectful;wthewnursewshouldwusewassertivewrigh
ts,wavoidwirrationalwbeliefs,wandwusewthewDescribewExpresswSpecifywConsequencewscriptwtow
formulatewanwassertivewresponse.Describe:w“Thewclientwneedswhelpwwithwbathing.”wExpress
wandwSpecify: w“Iwwant wyouwtowassist wthewclient wnow.”Consequence:w“Youwcanwgowtowlunchw
whenwyouwarewfinished.”Thewotherwstatementswarewnonassertiveworwaggressive:“Wouldwyouw
mindwhelpingwthewclientwwithwawbathwwhenwyouwhavewtime?wIfwnot,wIwwillwskipwmywlunchwan
dwdowitwmyself.”wiswnonassertive,whesitant,wandwapologetic.“Youwneverwgetwyourwworkwdone
wandwarewalways wonwthewphone.wYouwneedwtowhelpwthewclient wright wnowwwithwawbath, worwIwwi
llwwritewyouwup.”wiswaggressive,wblaming,wandwnegative.“Iwhavewimportantwworkwtowcomple
tewthiswmorning.wYouwwillwassistwthewclientwwithwawbath.wDownotwtakewawbreakwuntilwyouwhav
ewfinished.”wiswaggressive,wsarcastic,wuncaring,wandwsuperior.DIF:wAnalysiswREF:wp.w6wTO
P:wIntegratedwProcess:wCommunicationwandwDocumentationwMSC:wSafewandwEffectivewCar
ewEnvironment:wManagementwofwCare
2. Awhospitalwnursewiswconcernedwaboutwthewdemandswofwprovidingwsafewcarewtowclient
swwhowarewseriouslywill.wThewnursewmanagerwshouldwsuggestwwhichwinterventionwtoweffe
ctivelywhelpwthewnursewbalancewthewdemandingwworkwinwthewhospitalwsetting?
a. Delegatewmorewtaskswtowthewunlicensedwnursingwpersonnelwonwthewunit.
b. Requestwawtransferwtowanotherwnursingwcarewunitwwithwpatientswwhowarewstable.
c. Writewdownwstorieswinwawjournalwaboutwhowwcaringwmakeswawdifferencewforwpatients.
d. Usewanwassertivewcommunicationwstylewforweverywpatient–nursewinteraction.
ANS:C
, Caringwiswthewmoralwidealwthatwguideswnurseswthroughwthewcaregivingwprocess.wAlthoughwth
erewiswsatisfactionwinwbeingwtechnologicallywcompetent,wthatwsatisfactionwiswnotwaswlastingwa
swthewsatisfactionwderivedwfromwmeaningfulwmomentswofwconnectionwwithwclients,wfamily,w
andwcolleagues.DIF:wApplicationwREF:wp.w13wTOP:wIntegratedwProcess:wCaringMSC:wSafe
