QUESTIONS AND ANSWERS BREAKDOWN.
A lifelong learning process that is an essential part of patient-centered nursing care
For the nurse to be able to relate to others, he or she must have the ability to:
a.) Take the initiative in establishing and maintaining communication
b.) Be authentic (one's self)
c.) Respond appropriately to the other person
d.) Have a sense of mutuality
e.) Believe that the nurse-patient relationship is a partnership with equal participants
Perceptual biases
(test)
Human tendencies that interfere with accurately perceiving and interpreting messages
from others
-your own biases
List some challenging communication situations that nurses may encounter
a.) People who are silent or withdrawn
b.) People who are sad and depressed with slow mental and motor processes
c.) People who are angry, confrontational, and cannot listen
d.) People who are uncooperative and resent being asked
e.) People who are talkative or lonely
f.) People who are demanding
g.) People who are frightened or anxious
h.) People with vision or hearing difficulties
i.) People with language barriers
j.) People who are confused
k.) People who are sexually inappropriate
Intrapersonal (test)
Occurs within an individual
Interpersonal (test)
, One-to-one interaction between a nurse and another person
Transpersonal (test)
Interactions that occurs within a person's spiritual domain
Small group (test)
Interaction that occurs with a small number of persons
Public (test)
Interaction with an audience
Referent (test)
Motivates one person to communicate with another
Sender (test)
Person who encodes and delivers the message
Receiver (test)
Person who decodes the message
Message (test)
Content of the communication
Channels (test)
Means of conveying and receiving messages through the senses
Feedback (test)
Indicates whether the receiver understood the meaning of the sender's message
Interpersonal variable (test)
Factors within both the sender and the receiver that influence communication
Environment (test)
Setting for the sender-receiver interaction
Verbal communication (test)
Code that conveys specific meaning through the combination of words
Connotative meaning (test)
Interpretation of a word's meaning influenced by the thoughts and feelings that people
have about the word
Intonation (test)
Tone of voice
Timing (test)