BPM Final Exam Questions And Answers
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Give steps in process and pictures of swim lane diagram - Answer✔swim lane that matches
process
???
various components of cycle time the process time does... - Answer✔set up: work station being
set up
queue time: other work in front of it
wait time: waiting to move to next step
move time: time a job spends in transit
process time: being worked on
cycle time: process variable to be measured
the elapsed time between entering store and then leaving the store is considered -
Answer✔cycle time
one process is more efficient than another if - Answer✔better smarter processes
???
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different types of processes are correct - Answer✔deterministic: pre-determined
stochastic: random
ERP have bad luck what is one of the most important causes of these failures -
Answer✔disadvantages:
Cost
ERP deployment is time consuming
Cost savings/payback
Indirect costs - like IT infrastructure
Difficult migration of existing data
Single vendor lock-in
Participation/resistance
implementation pitfalls:
No executive sponsor
The project is viewed as being of interest to only one department
No full-time project manager
The IS people make the decisions
Lack of internal resources being applied to the project
The implementation procedure is not documented
Lack of Training
Massive re-engineering of core functions
not a good reason for using erp system - Answer✔???
not typically outsourced - Answer✔tasks that ARE typically outsourced:
Data processing/data entry
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