AND ANSWERS GRADED A+
What are the responsibilities of a security guard during or after an incident or offense?
Observe and report
Which of the following is a true statement about a security guard's relationship to the public or client
employees?
Security officers enforce the client's rules, policies, and procedures.
Which of the following actions demonstrates good public relation?
Enforcing all rules, policies, and procedures without expressing personal opinions or disagreement.
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized)
No
Maintaining a good physical appearance means?
Being well-groomed
Maintaining a professional work area means?
Keeping desks and counters clean and organized
How should you respond to people who try to use their friendship with people?
Be fair
How should you speak to communicate across language barriers?
Clearly slowly
Which of the following words does not represent a guideline for communicating across language
barriers?
Shout
How can you maintain your professionalism when communicating with the media?
Being pleasant at all times
What is the proper response to a request to answer questions from the media?
Refer media representatives to your supervisor
, In addition to being understanding when making a court appearance, you should should also?
Be yourself
What is one way of maintaining your credibility during a court appearance?
Projecting a professional image
Who should hang up the phone last?
You
If you answer the telephone and the person caller wants may not be reached?
Explain the reason the person may not be reached.
When reporting an emergency over the telephone you should?
Follow all directions given by the emergency dispatcher
At what level should you speak when using a radio?
Just above a normal conversational level
Which statement accurately describes the role of the security guard in quieting a dispute?
You are an outsider to the argument.
During an argument inside of a store what should you do?
Calmly explain that they are disturbing others.
Gently but firmly advise the participants to resolve their argument quietly.
A security guard licensed to carry a firearm in the course and scope of employment and authorized by
the employer on a specific post is?
An armed security guard
Which of the following defines a "security agency"
A person, firm, corporation, or other private legal entity in the business of furnishing another person
security guard services or armed security guards for hire
If you are employed as a private watchman to protect property, you would be considered:
A security guard
How many types of license are available
9 or higher
Which of the following persons is not affected by the Oklahoma Security Guard and Private
Investigator Act?
A full-time certified peace officer of the state.