TEST BANK FOR The Social Work Experience A Case-Based Introduction to
Social Work and Social Welfare, 8th Edition by Mary Ann Suppes Carolyn Cressy Wells Melinda
Lee Kiltz
Chapter 1: The Social Work Profession
Chapter 1 Learning Outcome Quizzes
Learning Objective 1.1: Explain how the profession‘s core values and ethics are useful to your
understanding of the social work profession.
[Q1]
When working with client Susan Dunn and her children, Pamela Wright, BSW at the shelter,
was most concerned about .
1. addressing the basic needs of Susan and her children [correct]
2. finding a divorce attorney for Susan
3. describing the dangers if Susan returns home to her husband
4. contacting the police to file a report
[Feedback for Correct Answer 1]
Addressing the immediate needs of the client are the most important focus in a crisis situation.
In the case of Susan Dunn, providing shelter, helping her and the children to settle in, and then
addressing Susan‘s physical injuries took precedence over all other concerns.
[Feedback for Answer Choice 2]
It is more important for social worker Pamela to address the immediate physical concerns of
Susan Dunn and her children. Discussion of divorce will happen after a relationship has been
established between Susan and Pamela, and a list of priorities has been developed.
[Feedback for Answer Choice 3]
Providing for the safety needs of Susan and her children is the first priority. If Pamela was to
discuss the possible dangers of Susan returning home, Pamela could miss the opportunity of
developing rapport and establishing trust with Susan. This information may frighten Susan and
her children.
[Feedback for Answer Choice 4]
Whether a police report is filed is Susan‘s decision, not that of Pamela. Pamela may share
information about the process and outcome scenarios but should not make this decision on her
client‘s behalf.
1
,[Q2]
What is the ultimate goal of the social work profession?
1. Assisting clients in need
2. Social justice [correct]
3. Policy change
4. Advocacy
[Feedback for Answer Choice 1]
Assisting client in need is a daily goal of the work of social workers. However, this is a part of
the larger social justice mission of the profession. Helping individuals can ultimately lead to
positive change for others.
[Feedback for Correct Answer 2]
Social justice is the overarching goal of our profession. It includes the specific skills of providing
client assistance, advocating on all system levels, and working for policy change.
[Feedback for Answer Choice 3]
Policy changes are anticipated to lead to greater social justice.
[Feedback for Answer Choice 4]
Advocacy is one social work skill that impacts social justice efforts.
[Q3]
Which of the core social work ethical principles embodies the concept of trust?
1. Competence
2. Service
3. Integrity [correct]
4. Dignity and worth of the person
[Feedback for Answer Choice 1]
Competence means that social workers only practice within their area of expertise. Social
workers aspire to increase their professional knowledge and skills.
[Feedback for Answer Choice 2]
Social workers place service to others above their own self-interests. This aligns with trust, but
does not solely embody the concept of trust.
[Feedback for Correct Answer 3]
Social workers are expected to be trustworthy. Truth and honesty define professional social
work integrity.
[Feedback for Answer Choice 4]
Social workers are required to respect the dignity and worth of each person with whom they
interact. Social workers must always be mindful of individual differences and cultural, ethnic,
and other types of diversity.
2
,[Q4]
Which of the following offers the greatest distinction of social work from other professions?
1. Preventing and resolving problems
2. The social environment and the psychological functioning of people [correct]
3. Embracing diversity
4. Reliance on a code of ethics
[Feedback for Answer Choice 1]
Many professions, including medicine, law, and education, seek to resolve problems and impart
knowledge and information.
[Feedback for Correct Answer 2]
The social work profession embraces the impact of the social environment on how people
function within it, making this dual approach unique to the social work profession.
[Feedback for Answer Choice 3]
While social work embraces diversity or its clients, colleagues, organizations, and communities,
so do other professions. This is not unique to social work.
[Feedback for Answer Choice 4]
Most other professions rely on a code of ethics and values to set forth the standards of
professional practice. This is not unique to social work.
[Q5]
Which of the four parts of the NASW Code of Ethics includes the core values of the profession?
1. Statement of purpose
2. Ethical standards
3. Identification of Ethical principles
4. Preamble [correct]
[Feedback for Answer Choice 1]
The statement of purpose explains why The Code of Ethics exists. It includes an explanation
that the set of values, principles, and standards are provided as a guide to decision making and
conduct.
[Feedback for Answer Choice 2]
The Ethical Standards are guided by the core values as set forth in the preamble.
[Feedback for Answer Choice 3]
The ethical principles are incorporated in the section on Ethical Principles, and include the
values of the profession as well.
[Feedback for Correct Answer 4]
The preamble of the Code of Ethics identifies the specific core values of the profession. Ethical
standards and principles are both defined by and guided by the core values.
3
, Learning Objective 1.2: Explain social systems theory and the ecosystems perspective and
how they guide social work practice.
[Q1]
The levels of intervention for social work practice are .
1. individuals, groups, and communities
2. individuals, families, organizations, and communities
3. families, groups, and organizations
4. individuals, families, groups, organizations, and communities [correct]
[Feedback for Answer Choice 1]
These are three of the systems with which social workers interact.
[Feedback for Answer Choice 2]
These are four of the systems.
[Feedback for Answer Choice 3]
These are three of the system levels.
[Feedback for Correct Answer 4]
The generalist approach to social work practice by definition includes intervention at multiple
levels: individual, family, group, organization, and community.
[Q2]
The first step in the intervention process (also sometimes called the planned change process) is
.
1. assessment
2. engagement [correct]
3. planning
4. intervention
[Feedback for Answer Choice 1]
Assessment is the second phase of the planned change process. Social workers must engage
first to begin developing a relationship with the client or system.
[Feedback for Correct Answer 2]
Social workers must engage with their clients before any significant work together can be
accomplished.
It is during this initial phase that rapport building begins and the relationship is established.
[Feedback for Answer Choice 3]
Planning occurs after the assessment phase of the planned change process.
[Feedback for Answer Choice 4]
The intervention is started after engagement, assessment, and planning.
4
Social Work and Social Welfare, 8th Edition by Mary Ann Suppes Carolyn Cressy Wells Melinda
Lee Kiltz
Chapter 1: The Social Work Profession
Chapter 1 Learning Outcome Quizzes
Learning Objective 1.1: Explain how the profession‘s core values and ethics are useful to your
understanding of the social work profession.
[Q1]
When working with client Susan Dunn and her children, Pamela Wright, BSW at the shelter,
was most concerned about .
1. addressing the basic needs of Susan and her children [correct]
2. finding a divorce attorney for Susan
3. describing the dangers if Susan returns home to her husband
4. contacting the police to file a report
[Feedback for Correct Answer 1]
Addressing the immediate needs of the client are the most important focus in a crisis situation.
In the case of Susan Dunn, providing shelter, helping her and the children to settle in, and then
addressing Susan‘s physical injuries took precedence over all other concerns.
[Feedback for Answer Choice 2]
It is more important for social worker Pamela to address the immediate physical concerns of
Susan Dunn and her children. Discussion of divorce will happen after a relationship has been
established between Susan and Pamela, and a list of priorities has been developed.
[Feedback for Answer Choice 3]
Providing for the safety needs of Susan and her children is the first priority. If Pamela was to
discuss the possible dangers of Susan returning home, Pamela could miss the opportunity of
developing rapport and establishing trust with Susan. This information may frighten Susan and
her children.
[Feedback for Answer Choice 4]
Whether a police report is filed is Susan‘s decision, not that of Pamela. Pamela may share
information about the process and outcome scenarios but should not make this decision on her
client‘s behalf.
1
,[Q2]
What is the ultimate goal of the social work profession?
1. Assisting clients in need
2. Social justice [correct]
3. Policy change
4. Advocacy
[Feedback for Answer Choice 1]
Assisting client in need is a daily goal of the work of social workers. However, this is a part of
the larger social justice mission of the profession. Helping individuals can ultimately lead to
positive change for others.
[Feedback for Correct Answer 2]
Social justice is the overarching goal of our profession. It includes the specific skills of providing
client assistance, advocating on all system levels, and working for policy change.
[Feedback for Answer Choice 3]
Policy changes are anticipated to lead to greater social justice.
[Feedback for Answer Choice 4]
Advocacy is one social work skill that impacts social justice efforts.
[Q3]
Which of the core social work ethical principles embodies the concept of trust?
1. Competence
2. Service
3. Integrity [correct]
4. Dignity and worth of the person
[Feedback for Answer Choice 1]
Competence means that social workers only practice within their area of expertise. Social
workers aspire to increase their professional knowledge and skills.
[Feedback for Answer Choice 2]
Social workers place service to others above their own self-interests. This aligns with trust, but
does not solely embody the concept of trust.
[Feedback for Correct Answer 3]
Social workers are expected to be trustworthy. Truth and honesty define professional social
work integrity.
[Feedback for Answer Choice 4]
Social workers are required to respect the dignity and worth of each person with whom they
interact. Social workers must always be mindful of individual differences and cultural, ethnic,
and other types of diversity.
2
,[Q4]
Which of the following offers the greatest distinction of social work from other professions?
1. Preventing and resolving problems
2. The social environment and the psychological functioning of people [correct]
3. Embracing diversity
4. Reliance on a code of ethics
[Feedback for Answer Choice 1]
Many professions, including medicine, law, and education, seek to resolve problems and impart
knowledge and information.
[Feedback for Correct Answer 2]
The social work profession embraces the impact of the social environment on how people
function within it, making this dual approach unique to the social work profession.
[Feedback for Answer Choice 3]
While social work embraces diversity or its clients, colleagues, organizations, and communities,
so do other professions. This is not unique to social work.
[Feedback for Answer Choice 4]
Most other professions rely on a code of ethics and values to set forth the standards of
professional practice. This is not unique to social work.
[Q5]
Which of the four parts of the NASW Code of Ethics includes the core values of the profession?
1. Statement of purpose
2. Ethical standards
3. Identification of Ethical principles
4. Preamble [correct]
[Feedback for Answer Choice 1]
The statement of purpose explains why The Code of Ethics exists. It includes an explanation
that the set of values, principles, and standards are provided as a guide to decision making and
conduct.
[Feedback for Answer Choice 2]
The Ethical Standards are guided by the core values as set forth in the preamble.
[Feedback for Answer Choice 3]
The ethical principles are incorporated in the section on Ethical Principles, and include the
values of the profession as well.
[Feedback for Correct Answer 4]
The preamble of the Code of Ethics identifies the specific core values of the profession. Ethical
standards and principles are both defined by and guided by the core values.
3
, Learning Objective 1.2: Explain social systems theory and the ecosystems perspective and
how they guide social work practice.
[Q1]
The levels of intervention for social work practice are .
1. individuals, groups, and communities
2. individuals, families, organizations, and communities
3. families, groups, and organizations
4. individuals, families, groups, organizations, and communities [correct]
[Feedback for Answer Choice 1]
These are three of the systems with which social workers interact.
[Feedback for Answer Choice 2]
These are four of the systems.
[Feedback for Answer Choice 3]
These are three of the system levels.
[Feedback for Correct Answer 4]
The generalist approach to social work practice by definition includes intervention at multiple
levels: individual, family, group, organization, and community.
[Q2]
The first step in the intervention process (also sometimes called the planned change process) is
.
1. assessment
2. engagement [correct]
3. planning
4. intervention
[Feedback for Answer Choice 1]
Assessment is the second phase of the planned change process. Social workers must engage
first to begin developing a relationship with the client or system.
[Feedback for Correct Answer 2]
Social workers must engage with their clients before any significant work together can be
accomplished.
It is during this initial phase that rapport building begins and the relationship is established.
[Feedback for Answer Choice 3]
Planning occurs after the assessment phase of the planned change process.
[Feedback for Answer Choice 4]
The intervention is started after engagement, assessment, and planning.
4
