What are controlled substances / scheduled drugs?
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Drugs with an identified potential for addiction or abuse
What does IVR stand for?
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Interactive Voice Response. It is the voicemail for the pharmacy.
What is the purpose of Will Call?
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To gather the finished prescriptions and complete all processes to sell the
prescription to the customer
If the prescription is written for two different drug types, where should you file it?
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File the prescription under the lowest number, but always leave a note
where the second number would belong stating where the original is filed.
What are the 2 types of transfer prescriptions?
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Transfers between Giant Eagle pharmacies
Transfers between Giant Eagle and a competitor
Prescriptions for Non Controlled Substances begin with what number
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6
Schedule II Drugs are often referred to as what?
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Narcotics
What are the key points of a CQI program?
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*Focus on the process and not the individual
*Track both incidents and QRELs
*Involve everyone in the process
What are the 5 Point of Sale questions to be asked when a customer picks up a
prescription?
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Give this one a try later!
Drugs with an identified potential for addiction or abuse
What does IVR stand for?
,Give this one a try later!
Interactive Voice Response. It is the voicemail for the pharmacy.
What is the purpose of Will Call?
Give this one a try later!
To gather the finished prescriptions and complete all processes to sell the
prescription to the customer
If the prescription is written for two different drug types, where should you file it?
Give this one a try later!
File the prescription under the lowest number, but always leave a note
where the second number would belong stating where the original is filed.
What are the 2 types of transfer prescriptions?
Give this one a try later!
Transfers between Giant Eagle pharmacies
Transfers between Giant Eagle and a competitor
Prescriptions for Non Controlled Substances begin with what number
, Give this one a try later!
6
Schedule II Drugs are often referred to as what?
Give this one a try later!
Narcotics
What are the key points of a CQI program?
Give this one a try later!
*Focus on the process and not the individual
*Track both incidents and QRELs
*Involve everyone in the process
What are the 5 Point of Sale questions to be asked when a customer picks up a
prescription?
Give this one a try later!
