Quality Circle: Concept & working
, Quality?
• “Quality is about meeting the needs and
expectations of customers”
• Key aspects of quality for the customer include:
• Good design – looks and style
• Good functionality – it does the job well
• Reliable – acceptable level of breakdowns/ failure
• Consistency in performance
• Durable – lasts as long as it should
• Good after sales service
• Value for money
, Circle?
• Nov 1930 : Mahatma Gandhi-First
Round Table Conference in London
• All members in Quality Circle enjoy
equal rights
• Leader is just to merely maintain
orderly proceedings
• No interruptions while other member is
speaking
• No counter or criticism
, Quality?
• “Quality is about meeting the needs and
expectations of customers”
• Key aspects of quality for the customer include:
• Good design – looks and style
• Good functionality – it does the job well
• Reliable – acceptable level of breakdowns/ failure
• Consistency in performance
• Durable – lasts as long as it should
• Good after sales service
• Value for money
, Circle?
• Nov 1930 : Mahatma Gandhi-First
Round Table Conference in London
• All members in Quality Circle enjoy
equal rights
• Leader is just to merely maintain
orderly proceedings
• No interruptions while other member is
speaking
• No counter or criticism
