Qualtrics Platform Essentials Certification Exam
Questions And Answers
Can I upload translations of multiple languages into my survey at once?
a. Yes, you can upload every question in every language using the translation overview.
b. Yes, you can upload every question in every language by translating the survey in the library.
c. No, but you can upload evert question for one language using the translation overview.
d. No, but you have to go through every question for every language and type in your translation.
ANS a
What is the best way to set up a quota to automatically stop the survey from collecting responses after the
limit is met?
a. Set the quota action to prevent all new survey sessions.
b. Use the quota API to do this.
c. Set the quota action to End Current Survey.
d. Use display logic so questions only show when "quota has been met" ANS a
Which slack channel should I contact if a user calls in asking about managing deduplication settings for
all contacts in their organization?
a. #quni_integrations
b. #integrations-team
c. #quni_xmdirectory
d. #xm-directory
e. #quni-gurus ANS c
An organization collects data about a future interaction to understand the potential reaction to the
interaction. What kind of information is being collected?
a. experience expectations
b. ad-hoc diagnostics
c. relationship attitudes
d. choice preferences ANS a
, An organization that is consistently collecting and acting on feedback data to nurture and environment of
continuous improvement. Which component of the XM Operating Framework is this company trying to
strengthen?
a. Technology
b. Culture
c. Competency
d. Execution ANS b
Which of the following is an example of Experience Data (X Data)?
a. Loyalty status
b. Mobile number
c. Region
d. Overall satisfaction ANS d
Which of these is NOT a key component of the XM Operating Framework?
a. Culture
b. Proficiency
c. Competency
d. Technology ANS b
____ is a discipline that is used to deliver improved experiences to different stakeholders across an
organization to gain competitive advantage.
a. employee management
b. culture management
c. customer management
d. experience management (XM) ANS d
What is an example of a positive insight organizations can gain from Experience Management?
a. An organization makes a change after it is suggested by customer.
b. An organization becomes aware of a strength that they were not aware of an capitalizes on it.
Questions And Answers
Can I upload translations of multiple languages into my survey at once?
a. Yes, you can upload every question in every language using the translation overview.
b. Yes, you can upload every question in every language by translating the survey in the library.
c. No, but you can upload evert question for one language using the translation overview.
d. No, but you have to go through every question for every language and type in your translation.
ANS a
What is the best way to set up a quota to automatically stop the survey from collecting responses after the
limit is met?
a. Set the quota action to prevent all new survey sessions.
b. Use the quota API to do this.
c. Set the quota action to End Current Survey.
d. Use display logic so questions only show when "quota has been met" ANS a
Which slack channel should I contact if a user calls in asking about managing deduplication settings for
all contacts in their organization?
a. #quni_integrations
b. #integrations-team
c. #quni_xmdirectory
d. #xm-directory
e. #quni-gurus ANS c
An organization collects data about a future interaction to understand the potential reaction to the
interaction. What kind of information is being collected?
a. experience expectations
b. ad-hoc diagnostics
c. relationship attitudes
d. choice preferences ANS a
, An organization that is consistently collecting and acting on feedback data to nurture and environment of
continuous improvement. Which component of the XM Operating Framework is this company trying to
strengthen?
a. Technology
b. Culture
c. Competency
d. Execution ANS b
Which of the following is an example of Experience Data (X Data)?
a. Loyalty status
b. Mobile number
c. Region
d. Overall satisfaction ANS d
Which of these is NOT a key component of the XM Operating Framework?
a. Culture
b. Proficiency
c. Competency
d. Technology ANS b
____ is a discipline that is used to deliver improved experiences to different stakeholders across an
organization to gain competitive advantage.
a. employee management
b. culture management
c. customer management
d. experience management (XM) ANS d
What is an example of a positive insight organizations can gain from Experience Management?
a. An organization makes a change after it is suggested by customer.
b. An organization becomes aware of a strength that they were not aware of an capitalizes on it.
