PGA Level 2 Golf Operations - (TEST
QUESTIONS) fully solved to pass
Serve as support for the organization? - correct answer ✔✔Policies and
procedures
Which resource is tangible? - correct answer ✔✔membership
Definition of organization chart? - correct answer ✔✔clarifies staff roles and
reporting relationships
Complexity of the organization chart depends on? - correct answer ✔✔the
number of services offered
Plan for succession - correct answer ✔✔Implement cross-training
Deciding the number of employees to be hired? - correct answer ✔✔Business
objectives dictate type and number
Job descriptions and clear written procedures reduce? - correct answer
✔✔Misunderstandings and create accountability
High-performance profile - correct answer ✔✔
, In an interview, open ended questions are good because? - correct answer
✔✔Lead to unbiased answers
An example of external training would be? - correct answer ✔✔employee going to
the PGA show
All operations need to have safety training for? - correct answer ✔✔Golf carts and
inclement weather
True or False: Operations manual documents the facility's policies and procedures.
- correct answer ✔✔True
Self-evaluations definition? - correct answer ✔✔aligns personal goals with
organizations goals and keeps employees mindful of their responsibilities and
expectations
First step in acquiring a new technology system? - correct answer ✔✔assess
facility needs
Procedures are? - correct answer ✔✔instructions
Which is a way to prove you have a positive facility culture? - correct answer
✔✔satisfied customers
QUESTIONS) fully solved to pass
Serve as support for the organization? - correct answer ✔✔Policies and
procedures
Which resource is tangible? - correct answer ✔✔membership
Definition of organization chart? - correct answer ✔✔clarifies staff roles and
reporting relationships
Complexity of the organization chart depends on? - correct answer ✔✔the
number of services offered
Plan for succession - correct answer ✔✔Implement cross-training
Deciding the number of employees to be hired? - correct answer ✔✔Business
objectives dictate type and number
Job descriptions and clear written procedures reduce? - correct answer
✔✔Misunderstandings and create accountability
High-performance profile - correct answer ✔✔
, In an interview, open ended questions are good because? - correct answer
✔✔Lead to unbiased answers
An example of external training would be? - correct answer ✔✔employee going to
the PGA show
All operations need to have safety training for? - correct answer ✔✔Golf carts and
inclement weather
True or False: Operations manual documents the facility's policies and procedures.
- correct answer ✔✔True
Self-evaluations definition? - correct answer ✔✔aligns personal goals with
organizations goals and keeps employees mindful of their responsibilities and
expectations
First step in acquiring a new technology system? - correct answer ✔✔assess
facility needs
Procedures are? - correct answer ✔✔instructions
Which is a way to prove you have a positive facility culture? - correct answer
✔✔satisfied customers
