NURS 472 Final
1. Situation in which an individual must choose between two undesirable alternatives.: Ethical dilemma.
2. Ethical principle: Everyone is treated fairly.: Justice.
3. Ethical principle: Truth telling.: Veracity.
4. Ethical principle: Moral obligation that individuals should be faithful to their promises.: Fidelity.
5. What are three categories of things that should not be delegated?: Initial assessments, teaching, and nursing
judgement.
6. What is bullying and incivility in the workplace?: Workplace violence.
7. Which step of the PDSA cycle is a multidisciplinary team formed?: Plan.
8. Comparing performance to another facility.: Benchmarking.
9. What does SBAR stand for?: Situation, background, assessment, recommen- dation.
10.What does HCAHPS stand for?: Hospital Consumer Assessment of Health- care Providers and Systems.
11.What is the purpose of HITECH?: Incentive plan for adopting meaningful use criteria by 2015.
12.What is the purpose of the Good Samaritan Law and are nurses required to stop in an emergency?:
Healthcare providers are protected when providing emergency services and actions. No required.
13.Fear of being touched or harmed.: Assault.
14. Applying restraints without permission could lead to what type of lawsuit?-
: False imprisonment.
15.Which nursing organization deals with incivility and safety issues?: ANA.
16.What are traits of a transformational leader?: Visionary, inspires others, good communicator, strong
relationships with others.
17.What type of leadership style focuses on self-awareness of one's own emotions and the emotions and
behaviors of others?: Emotional intelligence.
18.Leadership style that focuses on tasks and uses contingency rewards.: -
Transactional leadership.
19.What are skills that cannot be delegated to an LPN?: Initial assessment, IV push medications, blood products,
and first antibiotic.
20.What are techniques to prioritize patient care?: ABCD, Maslow, time man- agement, trend vs isolation,
actual before potential.
21.What is the first step in resolving a problem?: Identify the problem.
22.What type of conflict management style is lose-lose?: Avoiding.
23.What type of conflict management style do people consider themselves part of a team?: Collaborating.
24.What type of conflict management style uses complementing?: Smoothing.
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25.What type of leadership style states that there is not one ideal leadership for every situation?: Situational or
contingency leadership theory.
26.What should be considered when making patient assignments?: Experi- ence of the nurse, patient acuity,
scope of practice, proximity of patients.
27.What is the purpose of the State Board of Nursing?: Accredit schools, creates scope of practice.
28.What is the purpose of the National Council of State Boards of Nursing?-
Creates NCLEX exam.
29.What is the purpose of the ANA?: Advances and protects the nursing profes- sion.
30.What is the purpose of the Joint Commission?: Accredits healthcare facili- ties, adapts national patient safety
goals.
31.What is the main purpose of the Board of Nursing?: Protect the public.
32.Conflict management technique: Collaboration.: Considers themselves a part of a team.
33.Conflict management technique: Compromise.: Willing to give and take.
34.Conflict management technique: Accommodating.: Giving into demands.
35.Conflict management technique: Negotiating.: Achieve agreement but not consensus.
36.What is the most effective conflict management technique?: Confronting.
37.What is the least effective conflict management technique?: Avoiding.
38.What is Total Quality Management?: Overall philosophy of the institution.
39.What is Quality Improvement?: Actual process.
40.What is Quality Assurance?: Old term for QI.
41.What occurs in the Plan phase of the PDSA cycle?: Team is put together, look at what needs to be improved,
develop a plan.
42.What occurs in the Do phase of the PDSA cycle?: Select a group of patients and implement intervention.
43.What occurs in the Study phase of the PDSA cycle?: Analyze the data.
44.What occurs in the Act phase of the PDSA cycle?: Implement interventions.
45.What is the tool used to measure outcome?: Indicator (ex. chart review).
46.What are the five rights of delegation?: Right task, circumstance, person, direction and communication, and
supervision.
47.Leadership approach that causes change in individuals and social sys- tems, the end goal is change followers
to leaders.: Tansformational leadership.
48.Leadership approach that is managerial, focuses on supervision, organi- zation, and performance. Promotes
compliance through rewards and punish- ments.: Transactional leadership.
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1. Situation in which an individual must choose between two undesirable alternatives.: Ethical dilemma.
2. Ethical principle: Everyone is treated fairly.: Justice.
3. Ethical principle: Truth telling.: Veracity.
4. Ethical principle: Moral obligation that individuals should be faithful to their promises.: Fidelity.
5. What are three categories of things that should not be delegated?: Initial assessments, teaching, and nursing
judgement.
6. What is bullying and incivility in the workplace?: Workplace violence.
7. Which step of the PDSA cycle is a multidisciplinary team formed?: Plan.
8. Comparing performance to another facility.: Benchmarking.
9. What does SBAR stand for?: Situation, background, assessment, recommen- dation.
10.What does HCAHPS stand for?: Hospital Consumer Assessment of Health- care Providers and Systems.
11.What is the purpose of HITECH?: Incentive plan for adopting meaningful use criteria by 2015.
12.What is the purpose of the Good Samaritan Law and are nurses required to stop in an emergency?:
Healthcare providers are protected when providing emergency services and actions. No required.
13.Fear of being touched or harmed.: Assault.
14. Applying restraints without permission could lead to what type of lawsuit?-
: False imprisonment.
15.Which nursing organization deals with incivility and safety issues?: ANA.
16.What are traits of a transformational leader?: Visionary, inspires others, good communicator, strong
relationships with others.
17.What type of leadership style focuses on self-awareness of one's own emotions and the emotions and
behaviors of others?: Emotional intelligence.
18.Leadership style that focuses on tasks and uses contingency rewards.: -
Transactional leadership.
19.What are skills that cannot be delegated to an LPN?: Initial assessment, IV push medications, blood products,
and first antibiotic.
20.What are techniques to prioritize patient care?: ABCD, Maslow, time man- agement, trend vs isolation,
actual before potential.
21.What is the first step in resolving a problem?: Identify the problem.
22.What type of conflict management style is lose-lose?: Avoiding.
23.What type of conflict management style do people consider themselves part of a team?: Collaborating.
24.What type of conflict management style uses complementing?: Smoothing.
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25.What type of leadership style states that there is not one ideal leadership for every situation?: Situational or
contingency leadership theory.
26.What should be considered when making patient assignments?: Experi- ence of the nurse, patient acuity,
scope of practice, proximity of patients.
27.What is the purpose of the State Board of Nursing?: Accredit schools, creates scope of practice.
28.What is the purpose of the National Council of State Boards of Nursing?-
Creates NCLEX exam.
29.What is the purpose of the ANA?: Advances and protects the nursing profes- sion.
30.What is the purpose of the Joint Commission?: Accredits healthcare facili- ties, adapts national patient safety
goals.
31.What is the main purpose of the Board of Nursing?: Protect the public.
32.Conflict management technique: Collaboration.: Considers themselves a part of a team.
33.Conflict management technique: Compromise.: Willing to give and take.
34.Conflict management technique: Accommodating.: Giving into demands.
35.Conflict management technique: Negotiating.: Achieve agreement but not consensus.
36.What is the most effective conflict management technique?: Confronting.
37.What is the least effective conflict management technique?: Avoiding.
38.What is Total Quality Management?: Overall philosophy of the institution.
39.What is Quality Improvement?: Actual process.
40.What is Quality Assurance?: Old term for QI.
41.What occurs in the Plan phase of the PDSA cycle?: Team is put together, look at what needs to be improved,
develop a plan.
42.What occurs in the Do phase of the PDSA cycle?: Select a group of patients and implement intervention.
43.What occurs in the Study phase of the PDSA cycle?: Analyze the data.
44.What occurs in the Act phase of the PDSA cycle?: Implement interventions.
45.What is the tool used to measure outcome?: Indicator (ex. chart review).
46.What are the five rights of delegation?: Right task, circumstance, person, direction and communication, and
supervision.
47.Leadership approach that causes change in individuals and social sys- tems, the end goal is change followers
to leaders.: Tansformational leadership.
48.Leadership approach that is managerial, focuses on supervision, organi- zation, and performance. Promotes
compliance through rewards and punish- ments.: Transactional leadership.
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