SSG104 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Last stage in the model of the Conflict Process
A. Frustration
B. Conceptualization
C. Behavior
D. Outcome
d
Which strategy of evaluating information with critical thinking requires you to ask
and answer such logic questions as "What question are we trying to answer?",
"What point of view is being expressed?" and "What are the implications?"?
A. Read for understanding by using text coding
B. Examine arguments
C. Clarify thinking
D. Cultivate "habits of mind"
c
Which of the following should be discussed in the Market Analysis section in a
business proposal?
A. How will the potential buyer benefit from your product or service?
B. What currently exists in the marketplace and how does your solution
compare?
,C. What will potential buyer learn about you?
D. How will the relationship between your company and the potential buyer be
discussed?
b
In the process of writing an essay to demonstrate your position in the issue of
going for or against the Covid-19 vaccine, you compare and contrast different
arguments given by both sides. Which problem-solving strategy do you use in
this case?
A. Define the problem
B. Identify available solutions
C. Select your solution
D. Examine alternative solutions
d
Which situation below is considered social loafing?
A. A single student works alone on a paper
B. A student does all the group homework
C. Three students work on homework together
D. The whole group equally work hard on group assignment
b
Reward Power exists when:
A. person A has power over person B because A can administer some form of
punishment to B.
, B. person A gains power because A has knowledge or expertise relevant to B.
C. when person B submits to person A because B feels that A has a right to exert
power in a certain domain
D. when person A has power over person B because A controls rewards that B
wants.
d
The disadvantage of written messages is that they
A. Can have legal value.
B. Can be revised and edited to ensure they adhere to the principles of business
communication.
C. Can be reread and studied, which is important if a message is long, is
complex, or has been written in anger.
D. Can be viewed as being more formal, in part because they are permanent.
d
You don't have a job yet, but you're applying for your first job. What should you
write in the work experience section?
A. Just write something down, anything even if it's not real.
B. I helped my mom with the housework every weekend.
C. I volunteered for three months at "SOS Children's Village" to help children.
D. I volunteered before, but it wasn't really a job.
c
COMPLETE SOLUTIONS VERIFIED
Last stage in the model of the Conflict Process
A. Frustration
B. Conceptualization
C. Behavior
D. Outcome
d
Which strategy of evaluating information with critical thinking requires you to ask
and answer such logic questions as "What question are we trying to answer?",
"What point of view is being expressed?" and "What are the implications?"?
A. Read for understanding by using text coding
B. Examine arguments
C. Clarify thinking
D. Cultivate "habits of mind"
c
Which of the following should be discussed in the Market Analysis section in a
business proposal?
A. How will the potential buyer benefit from your product or service?
B. What currently exists in the marketplace and how does your solution
compare?
,C. What will potential buyer learn about you?
D. How will the relationship between your company and the potential buyer be
discussed?
b
In the process of writing an essay to demonstrate your position in the issue of
going for or against the Covid-19 vaccine, you compare and contrast different
arguments given by both sides. Which problem-solving strategy do you use in
this case?
A. Define the problem
B. Identify available solutions
C. Select your solution
D. Examine alternative solutions
d
Which situation below is considered social loafing?
A. A single student works alone on a paper
B. A student does all the group homework
C. Three students work on homework together
D. The whole group equally work hard on group assignment
b
Reward Power exists when:
A. person A has power over person B because A can administer some form of
punishment to B.
, B. person A gains power because A has knowledge or expertise relevant to B.
C. when person B submits to person A because B feels that A has a right to exert
power in a certain domain
D. when person A has power over person B because A controls rewards that B
wants.
d
The disadvantage of written messages is that they
A. Can have legal value.
B. Can be revised and edited to ensure they adhere to the principles of business
communication.
C. Can be reread and studied, which is important if a message is long, is
complex, or has been written in anger.
D. Can be viewed as being more formal, in part because they are permanent.
d
You don't have a job yet, but you're applying for your first job. What should you
write in the work experience section?
A. Just write something down, anything even if it's not real.
B. I helped my mom with the housework every weekend.
C. I volunteered for three months at "SOS Children's Village" to help children.
D. I volunteered before, but it wasn't really a job.
c
