SSG103 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
Unlike journalistic or creative writing, business writing is:
a. brief.
b. structured.
c. topical.
d. transactional.
d
It was nearly 2 a.m. when Jaynell Washington arrived at her hotel; she was tired
and hungry. When she asked the desk clerk how to get to the hotel coffee shop,
she was told it was closed. Disappointed, she went to her room. About 15
minutes later, the desk clerk arrived at Jaynell's room with a plate of cheese and
fresh fruit. The clerk refused the tip Jaynell offered, and no food charge was
added to her bill. By doing more than was expected, the desk clerk helped
achieve the business communication goal of:
a. receiver understanding.
b. receiver response.
c. favorable relationship.
d. organizational goodwill.
c
,Which of the following terms best describes the grapevine as a communication
pattern?
a. Diagonal
b. Informal
c. Serial
d. Verbal
b
When working to create and maintain a favorable relationship with a receiver, a
sender should:
a. choose positive words.
b. do just what the receiver expects.
c. stress mutual interests and benefits.
d. use technical terms.
a
A communicator's status within an organization has the greatest influence in:
a. grapevine communication.
b. horizontal communication.
c. network communication.
d. vertical communication.
d
Tasha Gibbs, a clerk at Memories and More, must notify Alec Preble that the
crystal vase he special ordered as a gift for his grandmother on her 70th birthday
arrived with a crack in the base. Tasha has ordered a replacement vase, but it
,won't be delivered before Alec leaves for Grandma Preble's party. What method
should Tasha use to convey her message?
a. E-mail
b. Face-to-face meeting
c. Letter
d. Memo
e. Telephone call
e
A receiver's concerns and needs are considered in which element of audience
analysis?
a. Attitudes
b. Emotional Reaction
c. Interests
d. Knowledge
c
Culture should be considered as part of which audience analysis element?
a. Attitudes
b. Emotional Reaction
c. Interests
d. Knowledge
a
Which of the following sentences best reflects the you-viewpoint?
a. Bank with RiverCity Bank, the friendliest bank in town!
, b. Make RiverCity Bank your bank.
c. To get the service you need and the respect you deserve, bank with River City
Bank.
d. You'll like RiverCity Bank's location and services.
c
The phrase "talking a mile a minute" is an example of a/an:
a. denotation.
b. idiom
c. inference.
d. metaphor.
b
Business writing is different from journals, personal blog or creative writing
because it is
a. Well structured
b. As short as possible
c. Readable
d.Transactional
d
A communicator's status within an organization has the greatest influence in
a. grapevine communication
b. horizontal communication
c. network communication
d. vertical communication
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
Unlike journalistic or creative writing, business writing is:
a. brief.
b. structured.
c. topical.
d. transactional.
d
It was nearly 2 a.m. when Jaynell Washington arrived at her hotel; she was tired
and hungry. When she asked the desk clerk how to get to the hotel coffee shop,
she was told it was closed. Disappointed, she went to her room. About 15
minutes later, the desk clerk arrived at Jaynell's room with a plate of cheese and
fresh fruit. The clerk refused the tip Jaynell offered, and no food charge was
added to her bill. By doing more than was expected, the desk clerk helped
achieve the business communication goal of:
a. receiver understanding.
b. receiver response.
c. favorable relationship.
d. organizational goodwill.
c
,Which of the following terms best describes the grapevine as a communication
pattern?
a. Diagonal
b. Informal
c. Serial
d. Verbal
b
When working to create and maintain a favorable relationship with a receiver, a
sender should:
a. choose positive words.
b. do just what the receiver expects.
c. stress mutual interests and benefits.
d. use technical terms.
a
A communicator's status within an organization has the greatest influence in:
a. grapevine communication.
b. horizontal communication.
c. network communication.
d. vertical communication.
d
Tasha Gibbs, a clerk at Memories and More, must notify Alec Preble that the
crystal vase he special ordered as a gift for his grandmother on her 70th birthday
arrived with a crack in the base. Tasha has ordered a replacement vase, but it
,won't be delivered before Alec leaves for Grandma Preble's party. What method
should Tasha use to convey her message?
a. E-mail
b. Face-to-face meeting
c. Letter
d. Memo
e. Telephone call
e
A receiver's concerns and needs are considered in which element of audience
analysis?
a. Attitudes
b. Emotional Reaction
c. Interests
d. Knowledge
c
Culture should be considered as part of which audience analysis element?
a. Attitudes
b. Emotional Reaction
c. Interests
d. Knowledge
a
Which of the following sentences best reflects the you-viewpoint?
a. Bank with RiverCity Bank, the friendliest bank in town!
, b. Make RiverCity Bank your bank.
c. To get the service you need and the respect you deserve, bank with River City
Bank.
d. You'll like RiverCity Bank's location and services.
c
The phrase "talking a mile a minute" is an example of a/an:
a. denotation.
b. idiom
c. inference.
d. metaphor.
b
Business writing is different from journals, personal blog or creative writing
because it is
a. Well structured
b. As short as possible
c. Readable
d.Transactional
d
A communicator's status within an organization has the greatest influence in
a. grapevine communication
b. horizontal communication
c. network communication
d. vertical communication
