Bus com ch1 assignment
Learning to Communicate in a New Job
To be an effective communicator, you need to be aware of the "big picture" in which
your communications will take place. This activity will test your understanding of
concepts that can help you grasp the communication environment where you work.
Read the scenario and use your understanding of the business environment to answer
the questions.
Sean Hempleman, a recent college graduate, has just joined the IT (information
technology) department of a medical billing company. The company's clients are
medical offices whose administrators prefer to contract out the billing for their services
rather than billing the patients themselves. Sean's job is to help his department resolve
employees' computer problems, keep the billing functioning efficiently and accurately,
and prevent security breaches. Use his situation to test your understanding of the
business communication environment. - Answer - scenario
Sean's boss asks him to write an email message to all employees to tell them how to
request computer help. This message will be an example of:
a.) internal-operational communication.
b.) external-operational communication.
c.) personal communication.
d.) both internal-operational and external-operational communication.
e.) both internal-operational and personal communication. - Answer - a.) internal-
operational communication
As an IT employee in this company, which is correct:
a.) Sean is likely to have a clearly defined set of responsibilities.
b.) Sean is unlikely to be asked for his input into the company's overall business
strategies.
c.) Sean will typically be expected to report any problems to his boss, not to higher-level
managers or executives.
d.) Sean will have limited contact with most of the employees in other departments of
the company.
e.) all of the above - Answer - e.) all of the above
Emails from the IT department to the employees are an established
Learning to Communicate in a New Job
To be an effective communicator, you need to be aware of the "big picture" in which
your communications will take place. This activity will test your understanding of
concepts that can help you grasp the communication environment where you work.
Read the scenario and use your understanding of the business environment to answer
the questions.
Sean Hempleman, a recent college graduate, has just joined the IT (information
technology) department of a medical billing company. The company's clients are
medical offices whose administrators prefer to contract out the billing for their services
rather than billing the patients themselves. Sean's job is to help his department resolve
employees' computer problems, keep the billing functioning efficiently and accurately,
and prevent security breaches. Use his situation to test your understanding of the
business communication environment. - Answer - scenario
Sean's boss asks him to write an email message to all employees to tell them how to
request computer help. This message will be an example of:
a.) internal-operational communication.
b.) external-operational communication.
c.) personal communication.
d.) both internal-operational and external-operational communication.
e.) both internal-operational and personal communication. - Answer - a.) internal-
operational communication
As an IT employee in this company, which is correct:
a.) Sean is likely to have a clearly defined set of responsibilities.
b.) Sean is unlikely to be asked for his input into the company's overall business
strategies.
c.) Sean will typically be expected to report any problems to his boss, not to higher-level
managers or executives.
d.) Sean will have limited contact with most of the employees in other departments of
the company.
e.) all of the above - Answer - e.) all of the above
Emails from the IT department to the employees are an established
