USPS Exam 421 SSA Academy 2025 Latest
Update 2025-2026 Exam 290 Questions with
100% Verified Correct Answers Guaranteed A+
_______________ surcharges are applied to First Class Mail when item is polybagged
or polywrapped - CORRECT ANSWER: Nonmachinable
2 types of accountability in the postal service include - CORRECT ANSWER: Individual
and segmented inventory
A change of address is valid for - CORRECT ANSWER: 18 months
A letter that is square instead of rectangular is considered - CORRECT ANSWER: Non-
machinable
A machinable parcel cannot weight more than - CORRECT ANSWER: 25lb
A parcel that weights more than 70lb is - CORRECT ANSWER: Nonmailable
A Priority Mail Express customer is entitled to a refund if: - CORRECT ANSWER:
Delivered Late
A resource where mail processing categories can be found is the - CORRECT
ANSWER: DMM 101
A single postal service international money order can never exceed? - CORRECT
ANSWER: $700
,A unity where each SSA is assigned stamp stock and is accountable for any losses is
called - CORRECT ANSWER: Individual Accountability
A weekly publication designed to streamline communications between headquarters
and retail unit is the - CORRECT ANSWER: Retail Digest
Advance deposits must be remitted before - CORRECT ANSWER: Excessive cash
builds up in the SSA's till
All postal products and services can be purchased by credit card EXCEPT. - CORRECT
ANSWER: Money Orders
An active listening technique used to create a successful transaction is called -
CORRECT ANSWER: Clarifying
An optional, free daily preview of mailpieces to be delivered is called: - CORRECT
ANSWER: Informed Delivery
An organized workstation creates a more __________________ workpace - CORRECT
ANSWER: Effiecient
Any mailable item weighing _______ or less can be sent first class mail - CORRECT
ANSWER: 13 oz
Can customers visit to determine if an item is mailable - CORRECT ANSWER: Yes,
properly packaged
Can duck stamps be returned for a refund after purchase? - CORRECT ANSWER: No,
all sales final
, Can you mail a knife - CORRECT ANSWER: Yes
Can you mail honey bees via surface? - CORRECT ANSWER: Yes
Can you mail strike anywhere matches internationally - CORRECT ANSWER: No
Change of Address is valid for: - CORRECT ANSWER: 18 months
Collection of seasonal stamps for all cultures - CORRECT ANSWER: Holiday stamps
Contains electronic versions of postal forms - CORRECT ANSWER: Pub 223 directives
and firms catalog
Contains information governing domestic mail services - CORRECT ANSWER: DMM
Contains information governing international mail - CORRECT ANSWER: IMM
Contains supplemental information within postal manuals - CORRECT ANSWER:
Handbooks
Correctly identifying non-machinable characteristics of First Class Mail letters and
applying correct pricing helps to protect - CORRECT ANSWER: Revenue generation
Covers operational information such as retail, philatelic, or mail processing. - CORRECT
ANSWER: POM postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What
would you offer? - CORRECT ANSWER: Every Door Direct Mail (EDDM)
Update 2025-2026 Exam 290 Questions with
100% Verified Correct Answers Guaranteed A+
_______________ surcharges are applied to First Class Mail when item is polybagged
or polywrapped - CORRECT ANSWER: Nonmachinable
2 types of accountability in the postal service include - CORRECT ANSWER: Individual
and segmented inventory
A change of address is valid for - CORRECT ANSWER: 18 months
A letter that is square instead of rectangular is considered - CORRECT ANSWER: Non-
machinable
A machinable parcel cannot weight more than - CORRECT ANSWER: 25lb
A parcel that weights more than 70lb is - CORRECT ANSWER: Nonmailable
A Priority Mail Express customer is entitled to a refund if: - CORRECT ANSWER:
Delivered Late
A resource where mail processing categories can be found is the - CORRECT
ANSWER: DMM 101
A single postal service international money order can never exceed? - CORRECT
ANSWER: $700
,A unity where each SSA is assigned stamp stock and is accountable for any losses is
called - CORRECT ANSWER: Individual Accountability
A weekly publication designed to streamline communications between headquarters
and retail unit is the - CORRECT ANSWER: Retail Digest
Advance deposits must be remitted before - CORRECT ANSWER: Excessive cash
builds up in the SSA's till
All postal products and services can be purchased by credit card EXCEPT. - CORRECT
ANSWER: Money Orders
An active listening technique used to create a successful transaction is called -
CORRECT ANSWER: Clarifying
An optional, free daily preview of mailpieces to be delivered is called: - CORRECT
ANSWER: Informed Delivery
An organized workstation creates a more __________________ workpace - CORRECT
ANSWER: Effiecient
Any mailable item weighing _______ or less can be sent first class mail - CORRECT
ANSWER: 13 oz
Can customers visit to determine if an item is mailable - CORRECT ANSWER: Yes,
properly packaged
Can duck stamps be returned for a refund after purchase? - CORRECT ANSWER: No,
all sales final
, Can you mail a knife - CORRECT ANSWER: Yes
Can you mail honey bees via surface? - CORRECT ANSWER: Yes
Can you mail strike anywhere matches internationally - CORRECT ANSWER: No
Change of Address is valid for: - CORRECT ANSWER: 18 months
Collection of seasonal stamps for all cultures - CORRECT ANSWER: Holiday stamps
Contains electronic versions of postal forms - CORRECT ANSWER: Pub 223 directives
and firms catalog
Contains information governing domestic mail services - CORRECT ANSWER: DMM
Contains information governing international mail - CORRECT ANSWER: IMM
Contains supplemental information within postal manuals - CORRECT ANSWER:
Handbooks
Correctly identifying non-machinable characteristics of First Class Mail letters and
applying correct pricing helps to protect - CORRECT ANSWER: Revenue generation
Covers operational information such as retail, philatelic, or mail processing. - CORRECT
ANSWER: POM postal operational manual
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What
would you offer? - CORRECT ANSWER: Every Door Direct Mail (EDDM)
