Study.com Human Resource Management in Healthcare -Health 310
Exam Questions with Answers 100% Accuracy
1. What type(s) of compensation may be included in a human resource
compensation system? - Correct Answer Direct, indirect and non-financial
compensation
2. Mike just graduated with his MBA with a concentration in human resources. He
wants to find a job that involves delivering blended learning, performance
management, and leading change initiatives in an organization. Which of the
following human resource management responsibilities does Mike's interest fall
under? - Correct Answer Human resource development
3. The primary responsibilities of human resource management can be recalled by
using the acronym CHESS. What does this acronym stand for? - Correct
Answer Compensation, human resource development, employee and labor
relations, safety and health, staff
4. Which of the following human resource management responsibilities ensures the
right number of people with the right types of skills are at hand to achieve the
organization's goals? - Correct Answer Staffing
5. Negotiating with a union would fall under which of the following HR
responsibilities? - Correct Answer Employee and labor relations
6. Which event brought about a dramatic shift in the manner in which people
worked? - Correct Answer The Industrial Revolution
7. The human relations movement that started in the 1920s focused on finding
ways to increase worker satisfaction in order to _____. - Correct Answer
improve employee productivity
8. Who was responsible for the development and welfare of workers in the craft
system? - Correct Answer The master
9. Which movement tried to improve employee productivity through studying the
most efficient manner to perform a work task? - Correct Answer Scientific
management
10. What were the skill levels under the craft system? - Correct Answer Master,
journeyman, and apprentice
11. Who were the skilled workers who pushed for their independence and were
concentrated in the northern United States? - Correct Answer Artisans
,12. What organized group of workers gave birth to the HR movement? - Correct
Answer Guilds
13. Companies created _____ during the 20th century to work with a large influx of
immigrants. - Correct Answer personnel departments
14. Twentieth century HR is marked by which milestone? - Correct Answer Finding
a satisfactory work-life balance
15. The _____ prompted the need for administrators to oversee compliance with
safety regulations. - Correct Answer Industrial Revolution
16. How does human resource management view employees? - Correct Answer As
resources
17. What do personnel management and HRM have in common? - Correct Answer
Both engage in similar activities, such as staffing and training
18. Which of the following is a distinction between HRM and personnel
management? - Correct Answer All of the answers are incorrect
19. While HRM is focused on aligning its activities with the company's goals,
personnel management is focused on which of the following? - Correct Answer
Maintaining records and administrative functions
20. Which of the following is INCORRECT about the differences between HRM and
personnel management? - Correct Answer HRM and personnel management
are engaged in entirely different activities
21. Why is technology a challenge for human resource development? - Correct
Answer It is always changing
22. The human resource department _____. - Correct Answer recruits, hires and
trains employees
23. Which one is NOT a characteristic of human resource development? - Correct
Answer Designing products
24. Which one is NOT a challenge of human resource development? - Correct
Answer Training
25. How might human resources motivate and inspire employees to perform quality
work? - Correct Answer offer rewards
,26. Which HR delivery model moves basic HR tasks, such as payroll, to an external
organization? - Correct Answer Outsourced model
27. How does the self-service model differ from all of the other models? - Correct
Answer Employees have no human experts to consult about most issues.
28. Which HR delivery model allows the employee to find answers to basic questions
on their own? - Correct Answer Self-service model
29. Which HR delivery model focuses on using an HR generalist in a local business
unit? - Correct Answer Generalist model
30. Which HR delivery model relies on centers of expertise? - Correct Answer
Ulrich's three-legged stool model
31. An important indicator of the competitiveness of a health care facility is its _____
- Correct Answer HCAHPs scores
32. Things that should be discussed with a prospective employee during an effective
job interview include _____: - Correct Answer An accurate job description and
the expectations of the job
33. If the HRM department does not stay compliant and up-to-date with the laws that
govern the running of a healthcare facility, what may happen to the facility? -
Correct Answer The facility may lose its license or monetary compensation from
government agencies like Medicare.
34. The National Labor Relations Board, or NLRB, has the authority to do which of
the following? - Correct Answer Fine a facility for violations of union contracts
35. If hiring in a healthcare facility is not done in a timely fashion, which one of the
negative consequences below could occur? - Correct Answer The current
employees could be overwhelmed by staffing shortages.
36. The _____ believes that the presence of an HRM in a hospital facility is essential
to delivering effective services. - Correct Answer American Society for
Healthcare Human Resources Administration
37. A hospital HRM team typically does which of the following? - Correct Answer All
of the answers are correct.
38. What is human resource management? - Correct Answer The process of hiring,
developing and evaluating employees
39. The HRM team in a hospital may be involved in decisions regarding which of the
following? - Correct Answer All of the answers are correct.
, 40. The HRM team works closely with _____ to ensure that hospital rules are being
enforced and followed by all employees. - Correct Answer lawyers
41. Which one of the following best defines the focus of human resource
management? - Correct Answer Recruiting, hiring, training and compensation
42. Which of the following is an example of strategic human resource management?
- Correct Answer Meeting with members of a particular department to find out
why employee turnover is so high
43. As long as each department within a company strives to reach its individual
goals, an organization will be successful. - Correct Answer False
44. What differentiates human resource management from strategic human resource
management? - Correct Answer Having a strategy that aligns with the
organizational strategy
45. Which one of the following would NOT necessarily be a benefit of strategic
human resource management? - Correct Answer Fewer compensatory and
legal issues
46. What is the importance of strategic planning? - Correct Answer the process
determines a company's vision and where it wants to go over the long-term
47. What process links HRP with strategy? - Correct Answer Integrating human
resource planning into the organization's overall strategic plan.
48. Why is external alignment imperative in an organization? - Correct Answer to
ensure the fit between organization goals and HR practices
49. Internal alignment ensures that the internal policies, procedures and practices of
HR support alleviates _____ within a company. - Correct Answer conflict
50. The acronym HRP refers to - Correct Answer Human Resource Planning -
making sure an organization has the optimal amount of human resources
available for organizational tasks
51. Which term describes the main reason for an organization to exist? - Correct
Answer Mission
52. Which describes the core beliefs for an organization? - Correct Answer Values
53. Why is it important for human resource leaders to promote an open door policy? -
Correct Answer It encourages employees to share information and concerns
with leaders.
Exam Questions with Answers 100% Accuracy
1. What type(s) of compensation may be included in a human resource
compensation system? - Correct Answer Direct, indirect and non-financial
compensation
2. Mike just graduated with his MBA with a concentration in human resources. He
wants to find a job that involves delivering blended learning, performance
management, and leading change initiatives in an organization. Which of the
following human resource management responsibilities does Mike's interest fall
under? - Correct Answer Human resource development
3. The primary responsibilities of human resource management can be recalled by
using the acronym CHESS. What does this acronym stand for? - Correct
Answer Compensation, human resource development, employee and labor
relations, safety and health, staff
4. Which of the following human resource management responsibilities ensures the
right number of people with the right types of skills are at hand to achieve the
organization's goals? - Correct Answer Staffing
5. Negotiating with a union would fall under which of the following HR
responsibilities? - Correct Answer Employee and labor relations
6. Which event brought about a dramatic shift in the manner in which people
worked? - Correct Answer The Industrial Revolution
7. The human relations movement that started in the 1920s focused on finding
ways to increase worker satisfaction in order to _____. - Correct Answer
improve employee productivity
8. Who was responsible for the development and welfare of workers in the craft
system? - Correct Answer The master
9. Which movement tried to improve employee productivity through studying the
most efficient manner to perform a work task? - Correct Answer Scientific
management
10. What were the skill levels under the craft system? - Correct Answer Master,
journeyman, and apprentice
11. Who were the skilled workers who pushed for their independence and were
concentrated in the northern United States? - Correct Answer Artisans
,12. What organized group of workers gave birth to the HR movement? - Correct
Answer Guilds
13. Companies created _____ during the 20th century to work with a large influx of
immigrants. - Correct Answer personnel departments
14. Twentieth century HR is marked by which milestone? - Correct Answer Finding
a satisfactory work-life balance
15. The _____ prompted the need for administrators to oversee compliance with
safety regulations. - Correct Answer Industrial Revolution
16. How does human resource management view employees? - Correct Answer As
resources
17. What do personnel management and HRM have in common? - Correct Answer
Both engage in similar activities, such as staffing and training
18. Which of the following is a distinction between HRM and personnel
management? - Correct Answer All of the answers are incorrect
19. While HRM is focused on aligning its activities with the company's goals,
personnel management is focused on which of the following? - Correct Answer
Maintaining records and administrative functions
20. Which of the following is INCORRECT about the differences between HRM and
personnel management? - Correct Answer HRM and personnel management
are engaged in entirely different activities
21. Why is technology a challenge for human resource development? - Correct
Answer It is always changing
22. The human resource department _____. - Correct Answer recruits, hires and
trains employees
23. Which one is NOT a characteristic of human resource development? - Correct
Answer Designing products
24. Which one is NOT a challenge of human resource development? - Correct
Answer Training
25. How might human resources motivate and inspire employees to perform quality
work? - Correct Answer offer rewards
,26. Which HR delivery model moves basic HR tasks, such as payroll, to an external
organization? - Correct Answer Outsourced model
27. How does the self-service model differ from all of the other models? - Correct
Answer Employees have no human experts to consult about most issues.
28. Which HR delivery model allows the employee to find answers to basic questions
on their own? - Correct Answer Self-service model
29. Which HR delivery model focuses on using an HR generalist in a local business
unit? - Correct Answer Generalist model
30. Which HR delivery model relies on centers of expertise? - Correct Answer
Ulrich's three-legged stool model
31. An important indicator of the competitiveness of a health care facility is its _____
- Correct Answer HCAHPs scores
32. Things that should be discussed with a prospective employee during an effective
job interview include _____: - Correct Answer An accurate job description and
the expectations of the job
33. If the HRM department does not stay compliant and up-to-date with the laws that
govern the running of a healthcare facility, what may happen to the facility? -
Correct Answer The facility may lose its license or monetary compensation from
government agencies like Medicare.
34. The National Labor Relations Board, or NLRB, has the authority to do which of
the following? - Correct Answer Fine a facility for violations of union contracts
35. If hiring in a healthcare facility is not done in a timely fashion, which one of the
negative consequences below could occur? - Correct Answer The current
employees could be overwhelmed by staffing shortages.
36. The _____ believes that the presence of an HRM in a hospital facility is essential
to delivering effective services. - Correct Answer American Society for
Healthcare Human Resources Administration
37. A hospital HRM team typically does which of the following? - Correct Answer All
of the answers are correct.
38. What is human resource management? - Correct Answer The process of hiring,
developing and evaluating employees
39. The HRM team in a hospital may be involved in decisions regarding which of the
following? - Correct Answer All of the answers are correct.
, 40. The HRM team works closely with _____ to ensure that hospital rules are being
enforced and followed by all employees. - Correct Answer lawyers
41. Which one of the following best defines the focus of human resource
management? - Correct Answer Recruiting, hiring, training and compensation
42. Which of the following is an example of strategic human resource management?
- Correct Answer Meeting with members of a particular department to find out
why employee turnover is so high
43. As long as each department within a company strives to reach its individual
goals, an organization will be successful. - Correct Answer False
44. What differentiates human resource management from strategic human resource
management? - Correct Answer Having a strategy that aligns with the
organizational strategy
45. Which one of the following would NOT necessarily be a benefit of strategic
human resource management? - Correct Answer Fewer compensatory and
legal issues
46. What is the importance of strategic planning? - Correct Answer the process
determines a company's vision and where it wants to go over the long-term
47. What process links HRP with strategy? - Correct Answer Integrating human
resource planning into the organization's overall strategic plan.
48. Why is external alignment imperative in an organization? - Correct Answer to
ensure the fit between organization goals and HR practices
49. Internal alignment ensures that the internal policies, procedures and practices of
HR support alleviates _____ within a company. - Correct Answer conflict
50. The acronym HRP refers to - Correct Answer Human Resource Planning -
making sure an organization has the optimal amount of human resources
available for organizational tasks
51. Which term describes the main reason for an organization to exist? - Correct
Answer Mission
52. Which describes the core beliefs for an organization? - Correct Answer Values
53. Why is it important for human resource leaders to promote an open door policy? -
Correct Answer It encourages employees to share information and concerns
with leaders.
