Human Resources in Healthcare Delivery Assessment
Questions with Answers
Challenge for health systems - Correct Answer •Physical Infrastructure
•Governance
•Financing
•Human Resources (Work Force)
Human Resources-HR- accounts for - Correct Answer a high proportion of budgets
assigned to the health sector
Globally --------persons are employed in health sector (ILO) - Correct Answer > 35
million
The economic and human costs of poor HR are ----- in the health sector - Correct
Answer high
Health services mission, strategic plans and quality improvement initiatives are useless
unless - Correct Answer there is appropriate policies and procedures for managing
people
Health care key stakeholders : - Correct Answer are people and despite changes in
the way care is provided people are always central in the provision of care whether the
care is preventive, promotive, diagnostic, curative, chronic or rehabilitative
Types of Healthcare Organizations - Correct Answer 1.Physician Offices and Clinics
2.Hospitals
3.Nursing and Personal-Care Facilities
4.Home Care
5.Health and Allied Services
6.Medical and Dental Laboratories
7.Offices and Clinics of Other Health Practitioners
8.Dentist's Offices and Clinics
•The Science of Healthcare - Correct Answer That is achieving and delivering high
quality health care products and services through use of scientific and innovative
technology
•The Art of Healthcare: - Correct Answer Managing the human beings who provide the
services and improve the products
, What is Human Resource (HR) Management? - Correct Answer *The strategies,
tactics, plans, and programs that healthcare organizations utilize to accomplish the work
of the organization through its employees
*The process of acquiring, training, appraising, and compensating employees, and of
attending to their labor relations, health and safety, and fairness concerns.
*Human Resource Management includes all activities used to attract & retain
employees and to ensure they perform at a high level in meeting organizational goals.
Organization - Correct Answer -People with formally assigned roles who work together
to achieve the organization's goals.
Manager - Correct Answer The person responsible for accomplishing the
organization's goals, and who does so by managing the efforts of the organization's
people
Characteristics of HR activities in the health sector - Correct Answer •The Intersectoral
nature of Health Services
•The time-lag between decision making and outcome
•Strong Professional Dominance
•Interdependence of the different professional categories
•The role of the state as the principal employer
•The high proportion of the women employed in health services
•The ambiguity of the relationship b/w health needs, service requirements and resource
needs in the supply of these services
•Deficiencies of the market
The HR Function in Healthcare
(HR Management is becoming an equal contributor to other organizational areas:) -
Correct Answer 1.Need to provide more efficient and effective HR services
2.Greater need for human resource training, skills, understanding, and competency
3.As challenges and complexities of healthcare HR management has grown, healthcare
managers are requiring more strategic support from their HR departments
HR management activities are made up of - Correct Answer 1. Recruitment &
selection.
2. Training and development.
3. Performance appraisal and feedback.
4. Pay and benefits.
5. Labor relations
Key Initiatives of HR Management - Correct Answer 1.Workforce Planning
2.Staffing and Selection
3.Compensation and Benefits
4.Employee and Labor Relations
5.Government Compliance
6.Training and Development
Questions with Answers
Challenge for health systems - Correct Answer •Physical Infrastructure
•Governance
•Financing
•Human Resources (Work Force)
Human Resources-HR- accounts for - Correct Answer a high proportion of budgets
assigned to the health sector
Globally --------persons are employed in health sector (ILO) - Correct Answer > 35
million
The economic and human costs of poor HR are ----- in the health sector - Correct
Answer high
Health services mission, strategic plans and quality improvement initiatives are useless
unless - Correct Answer there is appropriate policies and procedures for managing
people
Health care key stakeholders : - Correct Answer are people and despite changes in
the way care is provided people are always central in the provision of care whether the
care is preventive, promotive, diagnostic, curative, chronic or rehabilitative
Types of Healthcare Organizations - Correct Answer 1.Physician Offices and Clinics
2.Hospitals
3.Nursing and Personal-Care Facilities
4.Home Care
5.Health and Allied Services
6.Medical and Dental Laboratories
7.Offices and Clinics of Other Health Practitioners
8.Dentist's Offices and Clinics
•The Science of Healthcare - Correct Answer That is achieving and delivering high
quality health care products and services through use of scientific and innovative
technology
•The Art of Healthcare: - Correct Answer Managing the human beings who provide the
services and improve the products
, What is Human Resource (HR) Management? - Correct Answer *The strategies,
tactics, plans, and programs that healthcare organizations utilize to accomplish the work
of the organization through its employees
*The process of acquiring, training, appraising, and compensating employees, and of
attending to their labor relations, health and safety, and fairness concerns.
*Human Resource Management includes all activities used to attract & retain
employees and to ensure they perform at a high level in meeting organizational goals.
Organization - Correct Answer -People with formally assigned roles who work together
to achieve the organization's goals.
Manager - Correct Answer The person responsible for accomplishing the
organization's goals, and who does so by managing the efforts of the organization's
people
Characteristics of HR activities in the health sector - Correct Answer •The Intersectoral
nature of Health Services
•The time-lag between decision making and outcome
•Strong Professional Dominance
•Interdependence of the different professional categories
•The role of the state as the principal employer
•The high proportion of the women employed in health services
•The ambiguity of the relationship b/w health needs, service requirements and resource
needs in the supply of these services
•Deficiencies of the market
The HR Function in Healthcare
(HR Management is becoming an equal contributor to other organizational areas:) -
Correct Answer 1.Need to provide more efficient and effective HR services
2.Greater need for human resource training, skills, understanding, and competency
3.As challenges and complexities of healthcare HR management has grown, healthcare
managers are requiring more strategic support from their HR departments
HR management activities are made up of - Correct Answer 1. Recruitment &
selection.
2. Training and development.
3. Performance appraisal and feedback.
4. Pay and benefits.
5. Labor relations
Key Initiatives of HR Management - Correct Answer 1.Workforce Planning
2.Staffing and Selection
3.Compensation and Benefits
4.Employee and Labor Relations
5.Government Compliance
6.Training and Development
