Healthcare Human Resource Management Midterm Exam
Questions with Answers
Human resources: - Correct Answer all of the people who currently contribute to
the work of the organization as well as those who might contribute in the future and
those who have contributed in the recent past. Management of these individuals
contributions is HR
Human resources management (HRM): - Correct Answer The effective
management of people requires healthcare executives understanding the factors
that influence the performance of individuals within an organization.
HRM activities: - Correct Answer Recruitment and selection,
Training and development, Appraisal,
Compensation,
Employee relations
Advantages: - Correct Answer Cost leadership → example is being a low-cost
provider (related to operations of an organization; includes increasing efficiency and
effectiveness, removing waste, controlling costs, etc)
Product differentiation → example is having high levels of service quality Increase in
profitability, competitive product, etc.
Strategic human resources management (SHRM): - Correct Answer the process of
formulating HR strategies and implementation tactics that are aligned and reinforce
the organization's business strategy.
Goal of SHRM - Correct Answer to develop and maintain a qualified workforce that
contributes to the organization's effectiveness (this is defined by the organizational
strategy)
Organization strategy - Correct Answer developed and then HR (which is liquid) is
centered around that to make the mission and vision come true.
Wolf's Seven Characteristics of High-Performing Healthcare Organizations (2012): -
Correct Answer (1) Visionary leadership
(2) Consistent and effective communication
(3) Selecting for fit and ongoing development of staff
(4) Agile and open culture
(5) Central focus on service
(6) Constant recognition and broad community outreach
(7) Solid physician/clinical relationships
,Environment has a significant impact on the function of HR: three major challenges
within the next ten years are - Correct Answer (1) retaining and rewarding the best
employees,
(2) developing the next generation of corporate leaders, and
(3) creating an organizational culture that attracts the best employees.
Implementation - Correct Answer is the major difficulty in the overall management
process → due to the lack of identification, diagnosis , and management of key
stakeholders.
External stakeholders - Correct Answer patients and their families, public and
private regulatory agencies, and third-party payers (insurance)
Interface stakeholders (both internal and external) - Correct Answer members of
the medical staff who have admitting power or those who are board members at
multiple institutions.
Internal stakeholders - Correct Answer operate within the organization (ex.
managers)
SHRM Model: - Correct Answer Organizations are moving towards higher levels of
flexibility, collaboration, decentralization, and team orientation. This is driven by
environmental changes and the organizational responses to those changes.
Benefits of SHRM to organization/stakeholder: - Correct Answer positive behavior,
clear communication or organization goals,
stimulation of critical thinking and continual examination of assumptions,
identification of gaps between the current and future vision,
engagement of line managers,
identification of HR constraints and opportunities,
and creation of common bonds.
Internal and External Environment Assessment: - Correct Answer HRM involves
giving attention to the effect of both internal and external environment.
Organizational mission corporate strategy (SWOT is step one): - Correct Answer
Three basic levels:
corporate level - Correct Answer set of strategic alternatives that an organization
chooses from as it manages its operations at the same time across multiple
industries and markets.
business level - Correct Answer set of strategic alternatives that an organization
chooses from to most effectively compete in a particular industry or market.
, functional level - Correct Answer strategy that considers how the organizational will
manage each of its major functions.
Staffing strategy: - Correct Answer refers to a set of activities used by the
organization to determine its future HR needs, recruit qualified applicants with an
interest in the organization, and select the best of those applicants as new
employees. Undertaken only after a thorough development of corporate and
business strategies.
Development strategy: - Correct Answer helps the organization enhance the quality
of its human resources.
Must be consistent with corporate and business strategies
Compensation strategy: - Correct Answer must complement the organization's
other strategies.
Managers must account for other key parts of the organization including
organizational design, corporate culture, technology, and the workforce.
Organizational design: - Correct Answer refers to the framework of jobs, positions,
groups of positions, and reporting relationships among positions.
Flat or horizontal approach is being more prevalent - Correct Answer designed to
be flexible, adaptable, streamlined, and empowered.
Corporate culture: - Correct Answer refers to the set of values that help members
of that culture understand what they stand for, how they do things, and what they
consider important.
Correct Answer
Traditionalists - Correct Answer born 1929-45 and are disciplined and hardworking,
but don't do well when dealing with conflicts.
Baby boomers - Correct Answer born 1946-64 and want to change the world,
believe in hard working and giving things up for success, entitled, strong values in
health, wellness, personal growth, and diversity.
Generation X - Correct Answer born 1965-81 and first generation predicted to earn
less than parents, value work-life balance, some level of comfort with tech, value
individualism and flexibility.
Millennials - Correct Answer born 1982-99 and grew up with most tech changes,
high confidence, used to instant feedback, willing and effective in teams, social
media is a major part of their lives.
Questions with Answers
Human resources: - Correct Answer all of the people who currently contribute to
the work of the organization as well as those who might contribute in the future and
those who have contributed in the recent past. Management of these individuals
contributions is HR
Human resources management (HRM): - Correct Answer The effective
management of people requires healthcare executives understanding the factors
that influence the performance of individuals within an organization.
HRM activities: - Correct Answer Recruitment and selection,
Training and development, Appraisal,
Compensation,
Employee relations
Advantages: - Correct Answer Cost leadership → example is being a low-cost
provider (related to operations of an organization; includes increasing efficiency and
effectiveness, removing waste, controlling costs, etc)
Product differentiation → example is having high levels of service quality Increase in
profitability, competitive product, etc.
Strategic human resources management (SHRM): - Correct Answer the process of
formulating HR strategies and implementation tactics that are aligned and reinforce
the organization's business strategy.
Goal of SHRM - Correct Answer to develop and maintain a qualified workforce that
contributes to the organization's effectiveness (this is defined by the organizational
strategy)
Organization strategy - Correct Answer developed and then HR (which is liquid) is
centered around that to make the mission and vision come true.
Wolf's Seven Characteristics of High-Performing Healthcare Organizations (2012): -
Correct Answer (1) Visionary leadership
(2) Consistent and effective communication
(3) Selecting for fit and ongoing development of staff
(4) Agile and open culture
(5) Central focus on service
(6) Constant recognition and broad community outreach
(7) Solid physician/clinical relationships
,Environment has a significant impact on the function of HR: three major challenges
within the next ten years are - Correct Answer (1) retaining and rewarding the best
employees,
(2) developing the next generation of corporate leaders, and
(3) creating an organizational culture that attracts the best employees.
Implementation - Correct Answer is the major difficulty in the overall management
process → due to the lack of identification, diagnosis , and management of key
stakeholders.
External stakeholders - Correct Answer patients and their families, public and
private regulatory agencies, and third-party payers (insurance)
Interface stakeholders (both internal and external) - Correct Answer members of
the medical staff who have admitting power or those who are board members at
multiple institutions.
Internal stakeholders - Correct Answer operate within the organization (ex.
managers)
SHRM Model: - Correct Answer Organizations are moving towards higher levels of
flexibility, collaboration, decentralization, and team orientation. This is driven by
environmental changes and the organizational responses to those changes.
Benefits of SHRM to organization/stakeholder: - Correct Answer positive behavior,
clear communication or organization goals,
stimulation of critical thinking and continual examination of assumptions,
identification of gaps between the current and future vision,
engagement of line managers,
identification of HR constraints and opportunities,
and creation of common bonds.
Internal and External Environment Assessment: - Correct Answer HRM involves
giving attention to the effect of both internal and external environment.
Organizational mission corporate strategy (SWOT is step one): - Correct Answer
Three basic levels:
corporate level - Correct Answer set of strategic alternatives that an organization
chooses from as it manages its operations at the same time across multiple
industries and markets.
business level - Correct Answer set of strategic alternatives that an organization
chooses from to most effectively compete in a particular industry or market.
, functional level - Correct Answer strategy that considers how the organizational will
manage each of its major functions.
Staffing strategy: - Correct Answer refers to a set of activities used by the
organization to determine its future HR needs, recruit qualified applicants with an
interest in the organization, and select the best of those applicants as new
employees. Undertaken only after a thorough development of corporate and
business strategies.
Development strategy: - Correct Answer helps the organization enhance the quality
of its human resources.
Must be consistent with corporate and business strategies
Compensation strategy: - Correct Answer must complement the organization's
other strategies.
Managers must account for other key parts of the organization including
organizational design, corporate culture, technology, and the workforce.
Organizational design: - Correct Answer refers to the framework of jobs, positions,
groups of positions, and reporting relationships among positions.
Flat or horizontal approach is being more prevalent - Correct Answer designed to
be flexible, adaptable, streamlined, and empowered.
Corporate culture: - Correct Answer refers to the set of values that help members
of that culture understand what they stand for, how they do things, and what they
consider important.
Correct Answer
Traditionalists - Correct Answer born 1929-45 and are disciplined and hardworking,
but don't do well when dealing with conflicts.
Baby boomers - Correct Answer born 1946-64 and want to change the world,
believe in hard working and giving things up for success, entitled, strong values in
health, wellness, personal growth, and diversity.
Generation X - Correct Answer born 1965-81 and first generation predicted to earn
less than parents, value work-life balance, some level of comfort with tech, value
individualism and flexibility.
Millennials - Correct Answer born 1982-99 and grew up with most tech changes,
high confidence, used to instant feedback, willing and effective in teams, social
media is a major part of their lives.
