Salesforce Business Analyst Cert | 2025 LATEST UPDATED | COMPLETE
QUESTIONS AND ANSWERS 2025| 100% RATED CORRECT!!!
What is our purpose? - (answers)Helps org develop mission to guide actions and decisions, align
resources
Salesforce Resources: Sales Cloud
Reports and Dashboards
Who is our customer? - (answers)Admins make sure customer information is usable and can be
analyzed to determine customer characteristics
Salesforce Solutions:
Sales cloud
Marketing CLoud
Service Cloud
5 Most important questions about business - (answers)1. What is our purpose?
2. Who are our customers?
3. What do our customers value?
4. What are our results?
5. What is our plan?
Salesforce Business Analyst - (answers)More project management, datas driven, action oriented,
solution oriented
Adoption Dashboards - (answers)You can download adoption dashboards from App Exchange to
track adoption
,Establish Current State - (answers)- Adoption Dashboard
- Lightning adoption app (classic to lightning)
- Salesforce Optimizer
- Custom reports (Lightning toggle metrics)
Salesforce Optimizer - (answers)- Can take up to 24 hours
- can give clean up data
- gives recommended actions
Generates a list sorted by type, level of effort, and status to help organize your org
Combs through custom fields and page layouts for potential candidates for clean up
Details on common Salesforce govern limits
Keep up with SF releases
Help move from classic to lightning
The metrics available in the Lightning Usage App include:
Daily and monthly active users in Lightning Experience and the Salesforce mobile app
Daily and monthly switches to Salesforce Classic by total number of switches and the number of
unique users that switched
Profiles and users that switched to Salesforce Classic the most
Types of browsers used to access Lightning Experience and the Salesforce mobile app
Slowest desktop record pages
Pages viewed most often in Lightning Experience
Number of active user, feature, and permission set licenses
Journey Map Architecture - (answers)1. Actions
2. Thoughts
3. Feelings
4. Touchpoints
5. Contexts
, 6. Opporunities
Futurecast - (answers)Mash up of trends, phenomena, and predictions
Reconsider V2MOM
Universal Process Notion (UPN) - (answers)Diagram to show process flow
- Can use multiple drafts
Application Lifecycle Management (ALM) - (answers)Plan release --> Develop --> Test -->
Build Release --> Test Release --> Release
Implementation Life Cycle - (answers)Analyze --> Build --> Deliver --> Operate
Implementation Life Cycle Build - (answers)- Configure
- Code
- Document
-Test
Implementation life cycle Deliver - (answers)- Backup
-Deploy
-Data load
-Release
Implementation life cycle Operate - (answers)- Monitor
- Restore
-Compliance
- Train and feedback
Analyze - (answers)-User stories
QUESTIONS AND ANSWERS 2025| 100% RATED CORRECT!!!
What is our purpose? - (answers)Helps org develop mission to guide actions and decisions, align
resources
Salesforce Resources: Sales Cloud
Reports and Dashboards
Who is our customer? - (answers)Admins make sure customer information is usable and can be
analyzed to determine customer characteristics
Salesforce Solutions:
Sales cloud
Marketing CLoud
Service Cloud
5 Most important questions about business - (answers)1. What is our purpose?
2. Who are our customers?
3. What do our customers value?
4. What are our results?
5. What is our plan?
Salesforce Business Analyst - (answers)More project management, datas driven, action oriented,
solution oriented
Adoption Dashboards - (answers)You can download adoption dashboards from App Exchange to
track adoption
,Establish Current State - (answers)- Adoption Dashboard
- Lightning adoption app (classic to lightning)
- Salesforce Optimizer
- Custom reports (Lightning toggle metrics)
Salesforce Optimizer - (answers)- Can take up to 24 hours
- can give clean up data
- gives recommended actions
Generates a list sorted by type, level of effort, and status to help organize your org
Combs through custom fields and page layouts for potential candidates for clean up
Details on common Salesforce govern limits
Keep up with SF releases
Help move from classic to lightning
The metrics available in the Lightning Usage App include:
Daily and monthly active users in Lightning Experience and the Salesforce mobile app
Daily and monthly switches to Salesforce Classic by total number of switches and the number of
unique users that switched
Profiles and users that switched to Salesforce Classic the most
Types of browsers used to access Lightning Experience and the Salesforce mobile app
Slowest desktop record pages
Pages viewed most often in Lightning Experience
Number of active user, feature, and permission set licenses
Journey Map Architecture - (answers)1. Actions
2. Thoughts
3. Feelings
4. Touchpoints
5. Contexts
, 6. Opporunities
Futurecast - (answers)Mash up of trends, phenomena, and predictions
Reconsider V2MOM
Universal Process Notion (UPN) - (answers)Diagram to show process flow
- Can use multiple drafts
Application Lifecycle Management (ALM) - (answers)Plan release --> Develop --> Test -->
Build Release --> Test Release --> Release
Implementation Life Cycle - (answers)Analyze --> Build --> Deliver --> Operate
Implementation Life Cycle Build - (answers)- Configure
- Code
- Document
-Test
Implementation life cycle Deliver - (answers)- Backup
-Deploy
-Data load
-Release
Implementation life cycle Operate - (answers)- Monitor
- Restore
-Compliance
- Train and feedback
Analyze - (answers)-User stories
