WGU C715 ORGANIZATIONAL Behaviors
Questions with solved solutions
manager - ANSWER>>an individual who achieves goals through people. aka
administrators
organization - ANSWER>>A consciously coordinated social unit, composed of two
or more people, that functions on a relatively continuous basis to achieve a
common goal or set of goals
planning - ANSWER>>A process that includes defining goals, establishing strategy,
and developing plans to coordinate activities
organizing - ANSWER>>Determining what tasks are to be done, who is to do
them, how the tasks are to be grouped, who reports to whom, and where
decisions are to be made
leading - ANSWER>>A function that includes motivating employees, directing
others, selecting the most effective communication channels, and resolving
conflicts
controlling - ANSWER>>Monitoring activities to ensure they are being
accomplished as planned and correcting any significant deviations
leading - ANSWER>>a function that includes motivating employees, directing
others, selecting the most effective communication channels, and resolving
conflicts
controlling - ANSWER>>monitoring activities to ensure they are being
accomplished as planned and correcting any significant deviations
,management roles - ANSWER>>interpersonal, informational, decisional
interpersonal roles examples - ANSWER>>figurehead, leader, liaison
figurehead - ANSWER>>Symbolic head; required to perform a number of routine
duties of a legal or social nature
leader - ANSWER>>Responsible for the motivation and direction of employees
liaison - ANSWER>>Maintains a network of outside contacts who provide favors
and information
Informational Role Examples - ANSWER>>monitor, disseminator, spokesperson
monitor - ANSWER>>Receives a wide variety of information; serves as nerve
center of internal and external information of the organization
disseminator - ANSWER>>Transmits information received from outsiders or from
other employees to members of the organization
spokesperson - ANSWER>>Transmits information to outsiders on organization's
plans, policies, actions, and results; serves as expert on organization's industry
Decisional Role Examples - ANSWER>>entrepreneur, disturbance handler,
resource allocator, negotiator
entrepreneur - ANSWER>>Searches organization and its environment for
opportunities and initiates projects to bring about change
disturbance handler - ANSWER>>Responsible for corrective action when
organization faces important, unexpected disturbances
,resource allocator - ANSWER>>makes or approves significant organizational
decisions
negotiator - ANSWER>>responsible for representing the organization at major
negotiations
manager's skills - ANSWER>>technical, human, conceptual
technical skills - ANSWER>>the ability to apply specialized knowledge or expertise
human skills - ANSWER>>the ability to work with, understand, and motivate other
people, both individually and in groups
conceptual skills - ANSWER>>the mental ability to analyze and diagnose complex
situations
Fred Luthans' managerial activities - ANSWER>>Traditional management,
communication, HR management, networking.
traditional management - ANSWER>>decision making, planning, and controlling
communication - ANSWER>>exchanging routine info and processing paperwork
human resource management - ANSWER>>motivating, disciplining, managing
conflict, staffing, and training
networking - ANSWER>>socializing, politicking, and interacting with outsiders
organizational behavior - ANSWER>>study of the impact that individuals, groups,
and structure have within organizations for the purpose of applying such
knowledge toward improving an organization's effectiveness
, Managers functions - ANSWER>>planning, organizing, leading, and controlling
(POLC)
systematic study - ANSWER>>looking at relationships, attempting to attribute
causes and effects, and drawing conclusions based on scientific evidence
evidence-based management - ANSWER>>the basing of managerial decisions on
the best available scientific evidence
intuition - ANSWER>>an instinctive feeling not necessarily supported by research
psychology - ANSWER>>measure, explain, and change the behavior of individuals
Behavioral Science - ANSWER>>psychology, social psychology, sociology,
anthopology
social psychology - ANSWER>>an area of psychology that blends concepts from
psychology and sociology and that focuses on the influence of people on one
another
sociology - ANSWER>>the study of people in relation to their social environment
or culture
anthropology - ANSWER>>the study of societies to learn about human beings and
their activities
contingency variables - ANSWER>>situational factors: variables that moderate the
relationship between two or more variables
Three levels of analysis - ANSWER>>inputs, processes, outcomes
Questions with solved solutions
manager - ANSWER>>an individual who achieves goals through people. aka
administrators
organization - ANSWER>>A consciously coordinated social unit, composed of two
or more people, that functions on a relatively continuous basis to achieve a
common goal or set of goals
planning - ANSWER>>A process that includes defining goals, establishing strategy,
and developing plans to coordinate activities
organizing - ANSWER>>Determining what tasks are to be done, who is to do
them, how the tasks are to be grouped, who reports to whom, and where
decisions are to be made
leading - ANSWER>>A function that includes motivating employees, directing
others, selecting the most effective communication channels, and resolving
conflicts
controlling - ANSWER>>Monitoring activities to ensure they are being
accomplished as planned and correcting any significant deviations
leading - ANSWER>>a function that includes motivating employees, directing
others, selecting the most effective communication channels, and resolving
conflicts
controlling - ANSWER>>monitoring activities to ensure they are being
accomplished as planned and correcting any significant deviations
,management roles - ANSWER>>interpersonal, informational, decisional
interpersonal roles examples - ANSWER>>figurehead, leader, liaison
figurehead - ANSWER>>Symbolic head; required to perform a number of routine
duties of a legal or social nature
leader - ANSWER>>Responsible for the motivation and direction of employees
liaison - ANSWER>>Maintains a network of outside contacts who provide favors
and information
Informational Role Examples - ANSWER>>monitor, disseminator, spokesperson
monitor - ANSWER>>Receives a wide variety of information; serves as nerve
center of internal and external information of the organization
disseminator - ANSWER>>Transmits information received from outsiders or from
other employees to members of the organization
spokesperson - ANSWER>>Transmits information to outsiders on organization's
plans, policies, actions, and results; serves as expert on organization's industry
Decisional Role Examples - ANSWER>>entrepreneur, disturbance handler,
resource allocator, negotiator
entrepreneur - ANSWER>>Searches organization and its environment for
opportunities and initiates projects to bring about change
disturbance handler - ANSWER>>Responsible for corrective action when
organization faces important, unexpected disturbances
,resource allocator - ANSWER>>makes or approves significant organizational
decisions
negotiator - ANSWER>>responsible for representing the organization at major
negotiations
manager's skills - ANSWER>>technical, human, conceptual
technical skills - ANSWER>>the ability to apply specialized knowledge or expertise
human skills - ANSWER>>the ability to work with, understand, and motivate other
people, both individually and in groups
conceptual skills - ANSWER>>the mental ability to analyze and diagnose complex
situations
Fred Luthans' managerial activities - ANSWER>>Traditional management,
communication, HR management, networking.
traditional management - ANSWER>>decision making, planning, and controlling
communication - ANSWER>>exchanging routine info and processing paperwork
human resource management - ANSWER>>motivating, disciplining, managing
conflict, staffing, and training
networking - ANSWER>>socializing, politicking, and interacting with outsiders
organizational behavior - ANSWER>>study of the impact that individuals, groups,
and structure have within organizations for the purpose of applying such
knowledge toward improving an organization's effectiveness
, Managers functions - ANSWER>>planning, organizing, leading, and controlling
(POLC)
systematic study - ANSWER>>looking at relationships, attempting to attribute
causes and effects, and drawing conclusions based on scientific evidence
evidence-based management - ANSWER>>the basing of managerial decisions on
the best available scientific evidence
intuition - ANSWER>>an instinctive feeling not necessarily supported by research
psychology - ANSWER>>measure, explain, and change the behavior of individuals
Behavioral Science - ANSWER>>psychology, social psychology, sociology,
anthopology
social psychology - ANSWER>>an area of psychology that blends concepts from
psychology and sociology and that focuses on the influence of people on one
another
sociology - ANSWER>>the study of people in relation to their social environment
or culture
anthropology - ANSWER>>the study of societies to learn about human beings and
their activities
contingency variables - ANSWER>>situational factors: variables that moderate the
relationship between two or more variables
Three levels of analysis - ANSWER>>inputs, processes, outcomes
