Prior to coaching session: - Answers The coach reviews materials, eliminates distractions, and takes time
to become mindful and present. The coach's state helps the client become calm and receptive, which
fosters self-awareness and self-discovery.
First coaching session: - Answers The coach's aims for the initial session, or intake session, are to
describe the coaching process, review information and assessments provided by the client, and
determine if the client is an appropriate candidate for coaching. The coach clarifies roles and
expectations; e.g., the coach will not diagnose or prescribe, nor give unsolicited advice; the client will
self-determine his/her vision, goals, and action steps; and the client will be actively engaged in trying
new behaviors as planned with the coach. Logistics and responsibilities (client vs. coach) are confirmed
in a written Coaching Agreement.
Early (typically in the first, second or other early session) - Answers In the initial stages of coaching, time
is spent exploring the client's values, vision, purpose, and priorities. The coach refers to these in
subsequent sessions to elicit motivation. During early sessions, the coach also spends adequate time
exploring the client's understanding of his/her health and wellness, so goals are not set prematurely.
Note that when choosing a focus, the coach is not the "expert" deciding what is most appropriate;
instead, the client is empowered to select an area that feels important, motivating, or timely.
Routine Follow-Up Sessions - Answers A coaching program starts with an initial phase, followed by
routine (follow-up) coaching sessions for a pre-determined period of weeks or months. At the opening
of each session, the coach asks about the client's current state (e.g., energy, mood); throughout the
session, the coach refers to shifts in the client's state. The coach facilitates review of previous action
steps, uses other processes as appropriate (Section 2: Coaching Process), and supports the client in
defining new action steps. The coach reflects the client's understanding, perspectives, and learning. At
the end of each session, the client articulates new personal discoveries.
Coaching Program Termination - Answers In the final coaching session, the coach's focus is on
recognition of progress, learning, and closure. The client articulates successes and looks back at what
s/he has learned. The coach helps the client to establish a plan for how s/he will maintain or continue
progressing toward goals, with an emphasis on support and resources.
PERMA - Answers Positive emotion
Engagement
Relationships
Meaning
Achievement
Fredrickson's top 10 positive emotions - Answers Inspiration
,Hope
Pride
Interest
Love
Awe
Amusement
Joy
Gratitude
Serenity
5 principles of appreciative inquiry - Answers 1. Poetic principle
2. Anticipatory principle
3. Simultaneity principle
4. Constructionist principle
5. Positive principle
Poetic principle - Answers Positive anticipation of the future stems from positive attention in the
present. (Step 1 of AI) Using stories, narratives, metaphors and images to make dreams come alive.
Anticipatory principle - Answers Positive questions and reflections stem from positive anticipation of the
future. (Step 2 of AI)
Simultaneity principle - Answers Positive conversations and interactions stem from positive questions
and reflections. (Step 3 of AI) Asking appreciative questions is not a prelude to the work of coaching, it is
the work of coaching.
Constructionist principle - Answers Positive energy and emotion stem from positive conversations and
interactions. (Step 4 of AI) "words create worlds"
Positive principle - Answers Positive actions and outcomes stem from positive energy and emotion.
(Step 5 of AI)
5-D Cycle of Appreciative Inquiry - Answers 1. Define
2. Discover
3. Dream
,4. Design
5. Destiny
Define (5-D Cycle of Appreciative Inquiry) - Answers Step 1. "What is the focus?" (Affirmative topic
choice). Clarifying. Securing an agreement between coach and client as to what the client wants to learn
and how the client wants to learn it.
Discover (5-D Cycle of Appreciative Inquiry) - Answers Step 2. "What gives life?" (The best of what is).
Appreciating. Assist clients in discovering promising examples of their desired outcomes, both past and
present. Use the AI protocol. Elevates self confidence and lays the foundation for all that follows.
Dream (5-D Cycle of Appreciative Inquiry) - Answers Step 3. "What might be?" (What the world is calling
for). Envisioning. "The client finds the answers"
Design (5-D Cycle of Appreciative Inquiry) - Answers Step 4. "How can it be?" (Compelling goals). Co-
constructing. Align the client's infrastructure with the dream.
Destiny (5-D Cycle of Appreciative Inquiry) - Answers Step 5. "What will be?" (How to empower, learn,
and improvise). Innovating.
AI protocol (four discoveries) - Answers 1. Best experience
2. Core values
3. Generative conditions
4. Three wishes
(Part of the Discover step)
Best experience (AI protocol) - Answers All situations have beauty and value. "Tell me a story about the
best experience you have had dealing with such problems in the past." Reminds client that their life is
not a problem to be solved, but a mystery to be lived.
Core values (AI protocol) - Answers Energizing clients to learn to make new contributions and express
new ways of being in the world. When clients learn to experiment, innovate and improvise so that they
can take on bigger, bolder, and better actions in the service of their dreams.
Generative conditions (AI protocol) - Answers Paying attention to the larger dynamics at play in a client's
life rather than just the immediate goal or task. Opening up the conversation to include environments,
systems, communities, organizations, networks, movements, relationships, processes, policies,
practices, structures, and resources.
Three wishes (AI protocol) - Answers "Tell me about your hopes and dreams for the future. If you found
a magic lamp and a genie granted you 3 wishes, what would they be?" Boosts clients energy and self-
efficacy.
, Trial and correction - Answers Enabling clients to loosen up and experiment with different strategies
without the fear of failure (part of AI)
NVC - Answers Nonviolent communication. A model for expressing empathy.
NVC - 4 distinctions - Answers 1. Make observations, not evaluations.
2. Express feelings, not thoughts.
3. Identify needs, not strategies.
4. Make requests, not demands.
Mindfulness - Answers A nonjudgmental awareness of what is happening in the present moment.
Affirmation - Answers Conveys acceptance and appreciation of a client's thoughts, feelings, and choices.
Warmth - Answers Necessary for empathy. Without warmth, all attempts at empathy will fail because
empathy requires a sincere, heartfelt desire to connect with another human being.
Empathy - Answers The respectful understanding of another persons experience, including his/her
feelings, needs, and desires.
"Being skills" - Answers Mindfulness
Empathy
Warmth
Affirmation
Calm
Zest
Playfulness
Courage + authenticity
24 Character Strengths (6 categories) - Answers Wisdom + knowledge
Courage
Humanity
Justice
Temperance
Transcendence