wgu-c720-pa-coaching-report Operations and Supply Chain Management

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WGU C720 PA Coaching Report



Operations and
Supply Chain
Management

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PRE-ASSESSMENT: OPERATIONS AND SUPPLY CHAIN Performan
MANAGEMENT PHCO ce
Reliabil
Attempt #1 Status:
Passed ity
Featur
es
Durabil
1.
A company that produces motors uses the following check sheet: ity
3
.
A quality improvement team is trying to illustrate to upper management how a process is varying over time
as measurements are collected.

Which two statistical process control (SPC) tools should the team use?

Choose 2 answers



YOUR CORRECT
ANSWER ANSWER



Cause-and-effect
diagrams
Scatter
diagrams
Histogra
Why would the company use this ms
Run
check sheet? YOUR CORRECT
charts
Check
ANSWER ANSWER
sheets
Pareto
To create a control chart to measure the engine
charts
Control
assemblyowprocess
To create chart of the engine assembly
charts
aTo develop
process
a suppliers, inputs, process, outputs, customers
(SIPOC) diagram 4
To develop a Pareto chart identifying the root causes of
.
The CEO of a service company wants to change the strategy of the company from volume sales to
engine defects highquality products.

Which philosophy should the CEO implement to emphasize quality over volume?
2
.
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?
YOUR CORRECT
ANSWER ANSWER

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YOUR CORRECT
ANSWER ANSWER

Shewhart s variation Students t-
reduction
Deming s 14 test
Statistical process
points
Ohno and Shingo s control
kaizen
Taguchi s loss 7
function .
A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by
appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of
5 correlation between monthly customer visits and area population.

.
A company sells garage doors through a national retailer and contracts with local installers to complete the
installations. The operations manager is responsible for completing the installations in a 14-day period after
Which tool should be used in this situation?

the sale. The company will be penalized nancially if it fails to achieve these objectives. The
YOUR CORRECT
operations manager s daily responsibilities include contacting installers to expedite orders and ensure
ANSWER ANSWER
deadlines are met.

Which two tools should be used to measure installer performance?
Pareto
chart
Control
Choose 2 answers
chart
Scatter
YOUR CORRECT plot
Histogra
ANSWER ANSWER

m
Control charts to measure the time elapsed to
completion 8
Fishbone diagram to chart the method, material, machine,
.
Which two company practices re ect the guiding principles of Six Sigma?
and manpower
Gantt chart to measure how much performance Choose 2 answers
has
Runimproved
charts to chart output around the 14-day
central tendency YOUR CORRECT
ANSWER ANSWER

6
A company tries to reduce variation in the quality of
.
Which quality tool examines patterns, ow, and causes of variation of data points over time?
products
A company it offers.
emphasizes the quality of suppliers because the
YOUR
ANSWER
CORRECT
ANSWER
are determined by the quality of
quality of outputs
inputs.
A company emphasizes the variety of suppliers because the
Quality function are determined by the variety of
deployment variety of outputs
Cause-and-effect inputs.
A company tries to reduce the variety in the kinds of
YOUR CORRECT
matrix ANSWER ANSWER
products it offers.