l l l l l l l l l
axles 1st Edition Santini l l l
Name: Class: Date:l
Chapterl02lTest
Indicatelthelanswerlchoicelthatlbestlcompleteslthelstatementlorlanswerslthelquestion.
1. Sincel1981,lthelVINlhaslbeenlmadeluplof characters.
a. 11
b. 13
c. 15
d. 17
2. VINlstandslfor .
a. Vehiclelinformationlnumber
b. Vehiclelignitionlnumber
c. Vehiclelidentificationlnumber
d. Noneloflthelabove
3. TechnicianlAlsayslvehiclelinformationlnumbersl(VINs)lareluniquelidentifierslforleachlvehiclelproduced.lTech
nicianlBlsayslVINslarelmadeluplofl19lcharacterslandlarelusuallyllocatedlonlthelengine.lWholislcorrect?
a. TechnicianlA
b. TechnicianlB
c. BothlAlandlB
d. NeitherlAlnorlB
4. InlalNorthlAmericanlVIN,lthe characterlislthelcountryloflorigin.
a. First
b. Second
c. Third
d. Fourth
5. The characterltellslyoulthelassemblylplantlorlfactorylwherelthelvehiclelwaslputltogether.
a. 10th
b. 11th
c. 12th
d. 13th
6. WherelmightlyoulfindlalVIN?
a. Engine
b. Leftlfrontlcornerloflthelwindshield
c. Trunk
d. Allloflthelabove
7. Automotivelservicelmanualslcomelinltwoltypes: and .
a. After-market;lshop
b. Shop;lfactory
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c. Factory;lafter-market
d. Paper;lelectronic
8. Manufacturerslofferlinformationlonlinelthrough subscriptions.
a. Daily
b. Monthly
c. Yearly
d. Allloflthelabove
9. Shoplmanualslarelorganizedlaccordinglto andlhavelindexeslforlquicklreferencing.
a. VINs
b. Enginelparts
c. Vehiclelsystems
d. Noneloflthelabove
10. TechnicianlAlsayslthatltoluselalservicelinformationlprogram,lyoulmaylbelrequiredltolloglinltolthelcomputerlandlth
elservicelinformationlprogram.lTechnicianlBlsayslmakelsurelyoulhavelthelusernamelandlloginlavailablelbeforelyouls
tart.lWholislcorrect?
a. TechnicianlA
b. TechnicianlB
c. BothlAlandlB
d. NeitherlAlnorlB
11. TechnicianlAlsayslcomputerldatabaseslarelusedltolinputlandlretrievelcustomerlinformationlforlbilling,lwarr
antylwork,landlotherlinformation.lTechnicianlBlsayslthatldealershipslhavelaccessltolmanufacturerldatabaseslf
orlthelpurposeloflaccessinglwarrantylinformation.lWholislcorrect?
a. TechnicianlA
b. TechnicianlB
c. BothlAlandlB
d. NeitherlAlnorlB
12. TechnicianlAlsayslthatlcomputerldatabaseslprovidelinformationlonlprocedures,lparts,landlservicelproblems.lTec
hnicianlBlsayslusernameslandlpasswordslmaylbelrequiredltolloglintolthelcomputerlandlthelservicelinformationlprogr
am.lWholislcorrect?
a. TechnicianlA
b. TechnicianlB
c. BothlAlandlB
d. NeitherlAlnorlB
Indicatelwhetherlthelstatementlisltruelorlfalse.
13. Thelfinallsixlnumberslmakeluplthelsequentiallnumberloflthelvehiclelaslitlcomeslofflthelassemblylline.
a. True
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b. False
Indicatelthelanswerlchoicelthatlbestlcompleteslthelstatementlorlanswerslthelquestion.
14. ThelVINlcontainslallloflthelfollowinglinformation,lEXCEPT:
a. tirelsize.
b. engineltype.
c. seatlrestraints.
d. assemblylplant.
15. Thelinformationlfoundlinlshoplmanualslprovideslalsystematiclprocedurelandlidentifies
_,lsafetylprecautions,landlspecificationslrelevantltoltheltask.
a. SDS
b. Computerldatabases
c. VINs
d. Specialltools
16. Atltheltimeloflvehicle
,lmanufacturerslpreparelservicelandltechnicallinformationlandlattemptltolanticipatelthelinformationltheltechni
cianslneedltolperformlservicelandlrepairs.
a. Service
b. Invoicing
c. Repair
d. Production
17. TechnicianlAlsayslmanufacturerslprovideltechnicallservicelbulletinsl(TSBs)laslupdatesltolshoplmanualslwhenlne
wlproblemslorlmaintenancelconcernslariselforlcertainlvehiclelmakeslorlmodels.lTechnicianlBlsayslalTSBlcanlbelissue
dlforlanlupdatedlpartlorlalchangelinlthelservicelprocedurelonlalcertainlmakeloflvehicle.lWholislcorrect?
a. TechnicianlA
b. TechnicianlB
c. BothlAlandlB
d. NeitherlAlnorlB
18. TechnicianlAlsayslmanufacturerslprovideltechnicallservicelbulletinsl(TSBs)ltoltechnicianslonlunexpectedlpro
blems,lupdatedlparts,lorlchangesltolrepairlprocedureslforlcertainlvehiclelmakeslorlmodels.lTechnicianlBlsayslthatli
flalsafetylissuelisldiscoveredlonlalcertainlmakeloflvehicle,lthelmanufacturerlmaylissuelalservicelcampaignlorlrecall.l
Wholislcorrect?
a. TechnicianlA
b. TechnicianlB
c. BothlAlandlB
d. NeitherlAlnorlB
19. AllloflthelfollowinglarelTSBlguidelineslEXCEPT:
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a. TechnicianslmustlbelableltollocatelwherelthelTSBslarelkeptlinlyourlshoplorllooklthemluplinlthelelectr
oniclservicelinformationlsystem.
b. Priorltolperforminglrepairs,ltechnicianslmustllooklthroughlthelTSBslandlgetltolknowltheltypeloflinfor
mationlcontainedlinlthem.
c. Afterlworkinglonlalvehicle,litlislgoodlpracticeltolchecklwhetherlalTSBlhaslbeenlissuedlforlthatlvehic
lelandltypeloflfaultlorlrepair.
d. PerformlrepairsltolthelvehiclelfollowinglthelTSBlwherelappropriatelwhilelalsolreferringltolthelshoplman
ual.
20. Usually,lalllcostslassociatedlwithlthelrecalllarelpaidlforlbylthe:
a. owner.
b. seller.
c. manufacturer.
d. dealer.
21. TechnicianlAlsayslthatlservicelinformationlprogramslarelextremelylhelpful,lasltheltechnicianlcanluselallaptoplatlthelvehic
lelforlquicklaccessltolrepairlprocedures.lTechnicianlBlsayslthatlalfaultlfromlthelfactorylwithinlthelairbaglsystemlwouldllikelyl
triggerlalrecall.lWholislcorrect?
a. TechnicianlA
b. TechnicianlB
c. BothlAlandlB
d. NeitherlAlnorlB
22. Alcriticallchangelinlthelprocedurelthatlbleedslairlfromlthelcoolinglsystemlislneededltolresolveloverheatinglconce
rns.lTechnicianlAlstateslthatlinlthislsituation,lthelmanufacturerlwouldlissuelalservicelbulletinlexplaininglthelproble
m.lTechnicianlBlstateslthatlthislcanlbeldonelbylthelshoplitself.lWholislcorrect?
a. TechnicianlA
b. TechnicianlB
c. BothlAlandlB
d. NeitherlAlnorlB
23. Altechnicallservicelbulletinlmaylprovidelinformationlonlallloflthelfollowinglexcept:
a. unexpectedlproblems.
b. updatedlparts.
c. changesltolrepairlprocedures.
d. thelscheduledlmaintenancelchart.
24. Whichloflthelfollowinglislanlexampleloflalmandatorylrecall?
a. Alvehicle’slradiolmalfunctioning
b. Alvehicle’slairbaglnotldeploying
c. Alvehicle’sldashboardlprematurelylfading
d. Noneloflthelanswersllisted
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