Exam Questions Complete Questions and
Correct Detailed Answers Latest Update 2025
Manufacturer Certificate of Origin --- correct answer ---contains
information on the manufacturer, VIN, place of assembly, and delivery
point
Pre-Delivery Inspection Test --- correct answer ---a report on a new
vehicle from the manufacturer that must be given to the customer
after the vehicle is sold
Emission Standards Certificate --- correct answer ---a certificate that
confirms a vehicle has been installed and inspected, and what to do if
the system fails
Damage Disclosure Statement --- correct answer ---a written
disclosure given to the customer if 6% or more of the MSRP has been
damaged. Any uncorrected damage must be disclosed
What parts of the car are NOT included in the Damage Disclosure
Statement? --- correct answer ---glass, tires, bumpers
, Reasonable Care Standard --- correct answer ---dealerships are
required to test drive and expect the vehicle internally and externally
(the car does not have to be taken apart)
Are you required to tell a customer the previous owner's name and
address upon request? --- correct answer ---yes
What guidelines must a replaced odometer have in order for the
dealership to consider it the "actual miles" --- correct answer ---- the
odometer must be replaced within 30 days of the malfunction
- the miles up to the malfunction are accurate
- the replaced odometer must be calibrated to show the mileage before
and after the replacement
Does the customer need a driver's license to do a test drive --- correct
answer ---yes
When is a contract required? --- correct answer ---- when closing a
sale
- when accepting down payment deposits
- when receiving a title for a trade in