Instructor manual practical law office management 4th ed by cynthia traina donnes

Instructor’s Manual and Test Bankt
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o Accompany
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Practical Law OfficeMan
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agement
4th EDITION
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Cynthia Traina Donnes, MA
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,
,CONTENTS

PREFACE.............................................................................................................................................................................iv
SAMPLEkSYLLABUS ......................................................................................................................................................... v
CHAPTERk1 ThekLegalkTeam,kLawkPractices,kandkLawkFirmkGovernance ....................................1
CHAPTERk2 LegalkAdministrationkandkTechnology ....................................................................15
CHAPTERk3 EthicskandkMalpractice ........................................................................................... 30
CHAPTERk4 ClientkRelationskandkCommunicationkSkills ........................................................... 43
CHAPTERk5 LegalkFees,kTimekeeping,kandkBilling .....................................................................52
CHAPTERk6 ClientkTrustkFundskandkLawkOfficekAccounting ..................................................... 66
CHAPTERk7 Calendaring,kDocketkControl,kandkCasekManagement ............................................ 79
CHAPTERk8 LegalkMarketing ......................................................................................................89
CHAPTERk9 FilekandkLawkLibrarykManagement ........................................................................ 97

TESTkBANK .................................................................................................................................................................. 106

TESTkBANKkANSWERkKEY..................................................................................................................................... 152




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©k2017kCengagekLearning®.kMayknotkbekscanned,kcopiedkorkduplicated,korkpostedktokakpubliclykaccessiblekwebsite,kinkwholekorkinkp
art.

, PREFACE

Thisk manualk providesk youk withk informationk thatk Ik hopek youk willk findk usefulk ink thek classroom.kT
hiskisknotkankarmchair-
stylektext.kTheoreticalkinformationkiskkeptktokankabsolutekminimum.kThektextkiskpracticalkinknatureka
ndkfocuseskonktheklawkofficekmanagementkskillskparalegalskneedktoksucceedkinkaklegalkorganization.k
Thektextkcoverskakbroadkrangekofksubjectskandkincludeskakheavykemphasiskonkhands-
onktechnology.kStudentklearningkiskenhancedkthroughkOnkthekWebkExercises,kProjects,kPracticalkAp
plications,kTestkYourkKnowledgekquestions,kandkCasekReviewkexercises.kThektextkcontinuesktokhav
ekakstrongkemphasiskonkethics,kthekimportancekofkclientskandkcustomerkservice,kthekdeliverykofkhigh-
qualitykandkcompetentklegalkservices,kcasekmanagement/docketkcontrol,ktimekeepingkandkbilling,ka
ndkclientktrustkfunds,kamongkothers.kPracticalksuggestionskandkinsightskarekcontainedkthroughoutkth
ekbook.kThekfourthkeditionkfeaturesksignificantkchanges,kincluding:
● Materialkhaskbeenkupdatedktokreflectkcurrentkmanagementkpracticeskandktechnologicalkadvance
s.
● DiscussionkofkClio,klawkofficekdemonstrationksoftware,khaskbeenkadded.kCliokiskakweb-
basedksoftwarek productk thatk includesk timek andk billing,k clientk trustk funds,k lawk officek accou
nting,kcasekmanagement,kdocketing,kandkmore.kCliokHands-
OnkExerciseskhavekbeenkaddedkthroughoutkthektextbook.
● Updatedk“Hands-
OnkExercises”kforkMicrosoftkExcelk2013khavek beenkaddedktokChaptersk5kandk6.kEightkexercise
skforkExcelkarekprovided.
● Ethicskandkchapter-
relatedkcaseskwerekupdated.kManykofkthekcaseskincludekparalegalskinktheirkfactkpatterns.kMostko
fkthekcaseskarekextremelykinteresting,karekonkpoint,kandkprovidekexcellentkteachingkandklearningk
opportunities.
● Thektextbookkcoversktechnologicalkadvanceskandkthekimpactkonklawkofficekmanagement.
● Allkofkthekchartskandktableskhavekbeenkupdated.
ThiskmanualkprovideskanswersktokthekTestkYourkKnowledgekandkPracticalkApplicationskquestionskf
orkeachkchapter.kSomekanswerskforkthekOnkthekWebkExerciseskandkProjectsksectionskmayknotkbekincl
uded,kgivenktheknaturekofkthekquestions.
Ifkyoukhaveksuggestionskforkhowktokimprovekthektext,kneedksomethingkspecialkdeveloped,kneedkaddit
ionalkhelpkorkinformation,korkjustkhavekakquestion,kpleasekfeelkfreektokcontactkme.

BestkWishes,k
CynthiakTrainakDonnes




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©k2017kCengagekLearning®.kMayknotkbekscanned,kcopiedkorkduplicated,korkpostedktokakpubliclykaccessiblekwebsite,kinkwholekorkinkp
art.