FINAL EXAM MA-102 Administrative Medical Assistant
Which of the following is not a function of the medical record: - correct answer To Share
information between members of the patients family.
Which of the following helps a patient with a disability learn new skills to preform the activities
of daily living: - correct answer Occupational therapy.
A consent to treatment form is required for: - correct answer Sebaceous cyst removal.
Which of the following situations requires the completion of a release of medical information
form: - correct answer When a patient transfers records to a new physician.
Which of the following is not included in the database section of a POR: - correct answer Plan of
treatment.
Which of the following does not assist in the collection of data for a health history: - correct
answer Calling the patient honey.
Which of the following questions should be used to elicit the chief complaint from a patient: -
correct answer Where does it hurt, are you sick, how long have you been ill, what seems to be
the problem. (ALL OF THE ABOVE)
Which of the following is a correct example for recording the chief complaint: - correct answer
Burning in the chest and coughing for the past 2 days.
An expansion of the chief complaint is known as: - correct answer Present illness.
The social history is important, because ________ may affect the patients condition: - correct
answer Lifestyle.
Which of the following is not included in the social history: - correct answer Chronic illnesses.
Which of the following need not to be done when charting: - correct answer Include the
patients name at the beginning of each entry.
Which of the following is an example of a subjective symptom: - correct answer Pain.
A decrease in the amount of water in the body is known as: - correct answer Dehydration.
What is the term used for dizziness: - correct answer Vertigo.
What is required under HIPAA related to the medical office statement of privacy practices: -
correct answer The patient must sign a form acknowledging the opportunity to read or receipt
of the office privacy practices.
When making an appointment for a patient in a managed care plan who says that he has a
referral from another physician, what should the medical assistant tell the patient: - correct
answer The office of the referring physician must provide a written or electronic referral form.
, FINAL EXAM MA-102 Administrative Medical Assistant
What is an advantage of having a patient information booklet: - correct answer It can be a
useful tool to market the practice and in form and attract new patients.
How often should the medical assistant check back in with a caller who is on hold: - correct
answer At least every minute.
Which of the following is true about voicemail: - correct answer It is built into the telephone
system.
Which type of electronic device may add computer capabilities to a telephone with software
such as a drug reference: - correct answer Smartphone.
If a angry person calls the office, what should the medical assistant do or try to do: - correct
answer Use a calm voice to ask questions and obtain information about what has angered the
caller.
How should the medical assistant handle a call if the caller refuses to give any information and
insists on speaking to the physician: - correct answer Describe the call on a message form and
state that the caller refused to identify himself.
Which of the following is not an advantage of using computer programs for telephone calls to
remind patients about appointments: - correct answer Patients prefer to receive a
computerized call instead of talking to the medical assistant.
Where does the medical assistant record the appointments when a manual system is used for
scheduling. - correct answer Spiral-bound appointment book.
What system schedules three or four patients every half hour, who are seen in the order they
arrive. - correct answer Wave.
When is double booking often used: - correct answer When a patient with an acute injury or
illness must be fitted into the schedule.
How does the medical assistant setup (Matrix) the appointment schedule: - correct answer
Block out the times when the physician is not avaliable to see patients.
Which of the following reasons for an office visit will require the most time: - correct answer A
complete physical examination.
What is a way to handle a patient who has a pattern of being late for appointments: - correct
answer Give the patient the last appointment of the day.
Which of the following types of medical records may be reviewed to record statistical
information: - correct answer Both paper medical records and electronic medical records.
Which of the following are true about both paper medical records and electronic medical
records: - correct answer They provide for continually of care, they provide and ongoing record
Which of the following is not a function of the medical record: - correct answer To Share
information between members of the patients family.
Which of the following helps a patient with a disability learn new skills to preform the activities
of daily living: - correct answer Occupational therapy.
A consent to treatment form is required for: - correct answer Sebaceous cyst removal.
Which of the following situations requires the completion of a release of medical information
form: - correct answer When a patient transfers records to a new physician.
Which of the following is not included in the database section of a POR: - correct answer Plan of
treatment.
Which of the following does not assist in the collection of data for a health history: - correct
answer Calling the patient honey.
Which of the following questions should be used to elicit the chief complaint from a patient: -
correct answer Where does it hurt, are you sick, how long have you been ill, what seems to be
the problem. (ALL OF THE ABOVE)
Which of the following is a correct example for recording the chief complaint: - correct answer
Burning in the chest and coughing for the past 2 days.
An expansion of the chief complaint is known as: - correct answer Present illness.
The social history is important, because ________ may affect the patients condition: - correct
answer Lifestyle.
Which of the following is not included in the social history: - correct answer Chronic illnesses.
Which of the following need not to be done when charting: - correct answer Include the
patients name at the beginning of each entry.
Which of the following is an example of a subjective symptom: - correct answer Pain.
A decrease in the amount of water in the body is known as: - correct answer Dehydration.
What is the term used for dizziness: - correct answer Vertigo.
What is required under HIPAA related to the medical office statement of privacy practices: -
correct answer The patient must sign a form acknowledging the opportunity to read or receipt
of the office privacy practices.
When making an appointment for a patient in a managed care plan who says that he has a
referral from another physician, what should the medical assistant tell the patient: - correct
answer The office of the referring physician must provide a written or electronic referral form.
, FINAL EXAM MA-102 Administrative Medical Assistant
What is an advantage of having a patient information booklet: - correct answer It can be a
useful tool to market the practice and in form and attract new patients.
How often should the medical assistant check back in with a caller who is on hold: - correct
answer At least every minute.
Which of the following is true about voicemail: - correct answer It is built into the telephone
system.
Which type of electronic device may add computer capabilities to a telephone with software
such as a drug reference: - correct answer Smartphone.
If a angry person calls the office, what should the medical assistant do or try to do: - correct
answer Use a calm voice to ask questions and obtain information about what has angered the
caller.
How should the medical assistant handle a call if the caller refuses to give any information and
insists on speaking to the physician: - correct answer Describe the call on a message form and
state that the caller refused to identify himself.
Which of the following is not an advantage of using computer programs for telephone calls to
remind patients about appointments: - correct answer Patients prefer to receive a
computerized call instead of talking to the medical assistant.
Where does the medical assistant record the appointments when a manual system is used for
scheduling. - correct answer Spiral-bound appointment book.
What system schedules three or four patients every half hour, who are seen in the order they
arrive. - correct answer Wave.
When is double booking often used: - correct answer When a patient with an acute injury or
illness must be fitted into the schedule.
How does the medical assistant setup (Matrix) the appointment schedule: - correct answer
Block out the times when the physician is not avaliable to see patients.
Which of the following reasons for an office visit will require the most time: - correct answer A
complete physical examination.
What is a way to handle a patient who has a pattern of being late for appointments: - correct
answer Give the patient the last appointment of the day.
Which of the following types of medical records may be reviewed to record statistical
information: - correct answer Both paper medical records and electronic medical records.
Which of the following are true about both paper medical records and electronic medical
records: - correct answer They provide for continually of care, they provide and ongoing record
