BCOR 370 EXAM 1 QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE

BCOR 370 EXAM 1 QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE For almost 20 years, Hank has been the top sales professional for Strickland Propane. He credits his success to following the first law of business, which is to take care of the customer. Critical thinking, teamwork, leadership, and professionalism are some of the knowledge competencies needed for career readiness. False When managing her oil and lube service, Sabrina engages in the controlling function when she develops a loyalty reward program because the number of repeat customers has been declining. Nadir's excellent technical skills allow him to work well in cooperation with others to get things done. False Ravi, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Ravi is a(n) ________ manager. effective To maintain a competitive advantage, Gabriela's company must be responsive to customers, be innovative, make high quality products, and do the work efficiently. True At Kaira's Caribbean Cuisine, Kaira improves focuses on efficiency by advertising specials to use up food inventory that is nearing its expiration date. Etsuko was leading her business when she set this year's goals and developed plans to meet them. False Planning is defined as setting goals and deciding how to achieve them. Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals. In their ________ roles, managers interact with people inside their work units; while solving problems is part of their ________ roles. interpersonal; decisional Understanding how artificial intelligence, big data, and collaborative computing will impact your organization is the challenge of managing for technological advances. The Pearsons decided to beautify their home by investing in a professional interior design. In the process, they dealt with employees from various departments of the design company, including a sales representative, a designer, the individuals who oversaw and did the work, and the office and billing personnel. From the systems perspective, the people required to provide the interior design services are considered inputs Inputs are the people, money, information, equipment, and materials required to produce an organization's goods or services. Whatever goes into a system is an input. If a company is using a ________, then more efficient workers earn higher wages. differential rate system Taylor, the father of scientific management, suggested employers institute a differential rate system, in which more efficient workers earned higher wages. Managers in a cosmetics factory have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's idea that companies should operate as a community, with employees working in harmony. One of Mary Parker Follett's important contributions to management theory was that organizations should be operated as "communities," with managers and subordinates working together in harmony. Selecting your management approach based on the situation and the people involved is applying the contingency viewpoint. The contingency viewpoint emphasizes that a manager's approach should vary according to, or be contingent on, the individual and the environmental situation. Together, focusing on individual employee productivity and managing the overall firm comprise the ________ viewpoint.