ASAP PACE (2025) Examination. Contains Questions with
Answers!!
QUESTION: Convergent thinking?
✓ Relies on reason and logic to find the one best answer to a question
QUESTION: Divergent thinking?
✓ Focuses on producing a broad variety of ideas
QUESTION: Levels of Communication
1. Casual
2. Critical
3. Crucial
QUESTION: What are crucial Communication Components?
✓ Opposing opinions, high stakes, strong emotions
QUESTION: Communication Cycle
✓ Sender > Message > Receiver
QUESTION: The Main 3 Components of Communication are?
1. Word Choice: Word Choice (% of meaning)10%
2. Tone of Voice: Tone of Voice (% of meaning)35%
3. Body Language: Body Language (% of meaning) 55%
QUESTION: Tone of Voice Elements?
✓ Pitch, Pace, Volume, Inflection, Emphasis
QUESTION: Body Language Elements?
✓ Eye Contact, Facial Expression, Positioning, Gestures
QUESTION: Context Elements?
✓ Place, People, Purpose
QUESTION: Non-Verbal Listening Skills?
✓ Don't interrupt, remove distractions, nod, mirror the communicator, take notes
QUESTION: Verbal Listening Skills?
, ✓ Probe, clarify, paraphrase, reflect, encourage
QUESTION: 4 Communication Styles?
✓ The Director
✓ The Socializer
✓ The Thinker
✓ The Relator
QUESTION: Elements of Emotional Intelligence (EQ)?
✓ Personal Competence, Social Competence
QUESTION: Personal Competence (EQ) Elements?
✓ Self-Awareness, Self-Management
QUESTION: Social Competence (EQ) Elements?
✓ Social Awareness, Relationship Management
QUESTION: Self-Awareness (EQ)?
✓ Understand your own emotions
QUESTION: Self-Management (EQ)
✓ Managing your own emotions and behaviors
QUESTION: Social Awareness (EQ)?
✓ Identify and understand the emotions of others
QUESTION: Relationship Management (EQ)?
✓ Manage interactions with others successfully
QUESTION: Prescriptive Feedback?
✓ Offer a solution for the problem - what they can do differently next time
QUESTION: Descriptive Feedback?
✓ State what didn't work and why - no judgement, stick to the facts
QUESTION: Receiving Positive Feedback?
✓ Accept it, show gratitude, make note
QUESTION: Receiving Negative Feedback?
✓ Listen, clarify, manage emotions
QUESTION: Constructive Conflict?
, ✓ Can lead to better decisions, more creative problem solving and stronger relationships
QUESTION: Destructive Conflict
✓ Creates negative outcomes - broken relationships, decreased productivity and harms
reputations
QUESTION: Handling Gossip
✓ Silence is implicit agreement and acceptance - don't stay silent, counter with facts,
change the subject, distance yourself
QUESTION: 5 Levels of Leadership (John Maxwell)?
✓ Position
✓ Permission
✓ Production
✓ People development
✓ Pinnacle
QUESTION: Position Leadership - 1 (Rights)?
✓ People follow because they have to
QUESTION: Permission Leadership - 2 (Relationships)?
✓ People follow because they want to
QUESTION: Production Leadership - 3 (Results)?
✓ People follow because of what you've done for the organization
QUESTION: People Development Leadership - 4 (Reproduction) ?
✓ People follow because of what you've done for them
QUESTION: Pinnacle Leadership - 5 (Respect)?
✓ People follow because of who you are and what you represent
QUESTION: What is negotiation?
✓ Discussion aimed at reaching an agreement
QUESTION: What is collaboration?
✓ Ability to work jointly with others to achieve a goal
QUESTION: What is personality
✓ Combination of characteristics or qualities that form an individual's distinctive character
QUESTION: What is Persuasion?
Answers!!
QUESTION: Convergent thinking?
✓ Relies on reason and logic to find the one best answer to a question
QUESTION: Divergent thinking?
✓ Focuses on producing a broad variety of ideas
QUESTION: Levels of Communication
1. Casual
2. Critical
3. Crucial
QUESTION: What are crucial Communication Components?
✓ Opposing opinions, high stakes, strong emotions
QUESTION: Communication Cycle
✓ Sender > Message > Receiver
QUESTION: The Main 3 Components of Communication are?
1. Word Choice: Word Choice (% of meaning)10%
2. Tone of Voice: Tone of Voice (% of meaning)35%
3. Body Language: Body Language (% of meaning) 55%
QUESTION: Tone of Voice Elements?
✓ Pitch, Pace, Volume, Inflection, Emphasis
QUESTION: Body Language Elements?
✓ Eye Contact, Facial Expression, Positioning, Gestures
QUESTION: Context Elements?
✓ Place, People, Purpose
QUESTION: Non-Verbal Listening Skills?
✓ Don't interrupt, remove distractions, nod, mirror the communicator, take notes
QUESTION: Verbal Listening Skills?
, ✓ Probe, clarify, paraphrase, reflect, encourage
QUESTION: 4 Communication Styles?
✓ The Director
✓ The Socializer
✓ The Thinker
✓ The Relator
QUESTION: Elements of Emotional Intelligence (EQ)?
✓ Personal Competence, Social Competence
QUESTION: Personal Competence (EQ) Elements?
✓ Self-Awareness, Self-Management
QUESTION: Social Competence (EQ) Elements?
✓ Social Awareness, Relationship Management
QUESTION: Self-Awareness (EQ)?
✓ Understand your own emotions
QUESTION: Self-Management (EQ)
✓ Managing your own emotions and behaviors
QUESTION: Social Awareness (EQ)?
✓ Identify and understand the emotions of others
QUESTION: Relationship Management (EQ)?
✓ Manage interactions with others successfully
QUESTION: Prescriptive Feedback?
✓ Offer a solution for the problem - what they can do differently next time
QUESTION: Descriptive Feedback?
✓ State what didn't work and why - no judgement, stick to the facts
QUESTION: Receiving Positive Feedback?
✓ Accept it, show gratitude, make note
QUESTION: Receiving Negative Feedback?
✓ Listen, clarify, manage emotions
QUESTION: Constructive Conflict?
, ✓ Can lead to better decisions, more creative problem solving and stronger relationships
QUESTION: Destructive Conflict
✓ Creates negative outcomes - broken relationships, decreased productivity and harms
reputations
QUESTION: Handling Gossip
✓ Silence is implicit agreement and acceptance - don't stay silent, counter with facts,
change the subject, distance yourself
QUESTION: 5 Levels of Leadership (John Maxwell)?
✓ Position
✓ Permission
✓ Production
✓ People development
✓ Pinnacle
QUESTION: Position Leadership - 1 (Rights)?
✓ People follow because they have to
QUESTION: Permission Leadership - 2 (Relationships)?
✓ People follow because they want to
QUESTION: Production Leadership - 3 (Results)?
✓ People follow because of what you've done for the organization
QUESTION: People Development Leadership - 4 (Reproduction) ?
✓ People follow because of what you've done for them
QUESTION: Pinnacle Leadership - 5 (Respect)?
✓ People follow because of who you are and what you represent
QUESTION: What is negotiation?
✓ Discussion aimed at reaching an agreement
QUESTION: What is collaboration?
✓ Ability to work jointly with others to achieve a goal
QUESTION: What is personality
✓ Combination of characteristics or qualities that form an individual's distinctive character
QUESTION: What is Persuasion?
