MSA ONBOARDING POST TEST/ QUIZZES & CORRECT ANS.| 2025
LATEST UPDATED
Providing excellent customer service is one of the VA Core values. In the VA, who are our
customers? (Select all that apply) - (answers)Veterans
Family members
employee
Trainess
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam.
The scheduler is new and not familiar with the requirements of the exam. Select the scheduler's
best response to the Veteran. - (answers)Mr. Jones, I am not familiar with that exam but will find
out who you need to speak with to schedule an appointment. It may take a few minutes, can I put
you on hold or would you prefer that I call you back with the information?
Select the major causes of workplace stress: (Select all that apply) - (answers)CONFLICTING
DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
What information should a scheduler use to pull a Veteran up in the VSE application to ensure
the correct patient is selected? (Select all that apply) - (answers)First initial of last name and last
4 digits of SSN#
Last name, first name
, Space bar + Search button will bring up the last patient you searched in VistA/CPRS
Open RTC Appointment Requests are to be acted on within how many business days of the order
being created? - (answers)2 DAYS
When would you cancel an appointment by clinic? (Select all that apply) - (answers)PATIENT
CANCELS THEIR APPOINTMENTS
THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE MOVED UP TO AN
EARLIER APPOINTMENT
''Time Sensitive Appointment" is an appointment that, in the clinical judgement of the provider
(Select all that apply) - (answers)Must occur within 24 hours of request
Require #NLT# in the comment field of the appointment
When an established patient has no showed to an appointment, the provider must enter a new
RTC order before the scheduler can reschedule. - (answers)TRUE
John Doe walks into Primary Care and requests to see his provider today. He is not feeling well
and was not able to get through on the telephone. The patient does not have an appointment.
What steps does the scheduler take? - (answers)Scheduler contacts the triage nurse, the nurse
makes the determination that the patient must be seen, the scheduler enters the patient as an
unscheduled appointment to see the provider.
Jane Doe was seen by her provider in Primary Care. She stops at the desk to check out from her
appointment and wants to schedule a follow up appointment. What date is automatically entered
in the "PID" field in VS GUI? - (answers)Patient Indicated Date (PID) provided on the Return to
Clinic order (RTC)
LATEST UPDATED
Providing excellent customer service is one of the VA Core values. In the VA, who are our
customers? (Select all that apply) - (answers)Veterans
Family members
employee
Trainess
Mr. Jones, a Vietnam Veteran, calls his Primary Care office requesting an Agent Orange exam.
The scheduler is new and not familiar with the requirements of the exam. Select the scheduler's
best response to the Veteran. - (answers)Mr. Jones, I am not familiar with that exam but will find
out who you need to speak with to schedule an appointment. It may take a few minutes, can I put
you on hold or would you prefer that I call you back with the information?
Select the major causes of workplace stress: (Select all that apply) - (answers)CONFLICTING
DEMANS ON THE JOB
INSUFFICIENT RESOURCES
NOT FEELING APPRECIATED
What information should a scheduler use to pull a Veteran up in the VSE application to ensure
the correct patient is selected? (Select all that apply) - (answers)First initial of last name and last
4 digits of SSN#
Last name, first name
, Space bar + Search button will bring up the last patient you searched in VistA/CPRS
Open RTC Appointment Requests are to be acted on within how many business days of the order
being created? - (answers)2 DAYS
When would you cancel an appointment by clinic? (Select all that apply) - (answers)PATIENT
CANCELS THEIR APPOINTMENTS
THE PATIENT IS DECEASED
WHEN THE PATIENT IS CONTACTED BY THE CLINIC TO BE MOVED UP TO AN
EARLIER APPOINTMENT
''Time Sensitive Appointment" is an appointment that, in the clinical judgement of the provider
(Select all that apply) - (answers)Must occur within 24 hours of request
Require #NLT# in the comment field of the appointment
When an established patient has no showed to an appointment, the provider must enter a new
RTC order before the scheduler can reschedule. - (answers)TRUE
John Doe walks into Primary Care and requests to see his provider today. He is not feeling well
and was not able to get through on the telephone. The patient does not have an appointment.
What steps does the scheduler take? - (answers)Scheduler contacts the triage nurse, the nurse
makes the determination that the patient must be seen, the scheduler enters the patient as an
unscheduled appointment to see the provider.
Jane Doe was seen by her provider in Primary Care. She stops at the desk to check out from her
appointment and wants to schedule a follow up appointment. What date is automatically entered
in the "PID" field in VS GUI? - (answers)Patient Indicated Date (PID) provided on the Return to
Clinic order (RTC)
