BCOR 3030 MNGT EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED GRADED A++
Characteristics of groups vs. teams
Groups: divide and conquer. Output is the sum of individual contributions
Teams: do 'real' work together. Output is the sum of individual contributions and
collective work products.
coordination losses
division of labor requires integration, and groups often fail to integrate
motivation losses
when team members do not give 100% effort
free riding
ability losses
occurs when people become less able in groups than they are alone; mere presence of
others can lead to performance decrements
CL Solutions to Process Loss
Incentive Structure: Group Rewards
Roles: Create Formal Coordinator/Integrator
Interpersonal Interaction: Build Empathy
ML Solutions to Process Loss
, Incentive Structure: Individual Rewards
Roles: Clear Role Differentiation/Accountability
Interpersonal Interaction: Feedback and Recognition
AL Solutions to Process Loss
Incentive Structure: Rewards based on improvement
Roles: Match role to expertise and skill, private work time
Interpersonal Interaction: Create training opportunities, allow for practice
Strategies for improving communication in virtual teams
Establish Clear Communication Guidelines
Use Technology Wisely
Regular Video Meetings
Active Listening
Psychological safety
reflects the extent to which people feel free to express their ideas and beliefs without
fear of negative consequences
Paradox of engaging: trust & disclosure
Trust requires disclosure, but I don't want to disclose unless I trust. In order to build
trust, I have to take a risk by disclosing.
Group cohesiveness
qualities of a group that bind members together and promote liking between members
Group norms
Shared guidelines or rules for behavior that most group members follow
Heterogeneous Groups
WITH COMPLETE SOLUTIONS VERIFIED GRADED A++
Characteristics of groups vs. teams
Groups: divide and conquer. Output is the sum of individual contributions
Teams: do 'real' work together. Output is the sum of individual contributions and
collective work products.
coordination losses
division of labor requires integration, and groups often fail to integrate
motivation losses
when team members do not give 100% effort
free riding
ability losses
occurs when people become less able in groups than they are alone; mere presence of
others can lead to performance decrements
CL Solutions to Process Loss
Incentive Structure: Group Rewards
Roles: Create Formal Coordinator/Integrator
Interpersonal Interaction: Build Empathy
ML Solutions to Process Loss
, Incentive Structure: Individual Rewards
Roles: Clear Role Differentiation/Accountability
Interpersonal Interaction: Feedback and Recognition
AL Solutions to Process Loss
Incentive Structure: Rewards based on improvement
Roles: Match role to expertise and skill, private work time
Interpersonal Interaction: Create training opportunities, allow for practice
Strategies for improving communication in virtual teams
Establish Clear Communication Guidelines
Use Technology Wisely
Regular Video Meetings
Active Listening
Psychological safety
reflects the extent to which people feel free to express their ideas and beliefs without
fear of negative consequences
Paradox of engaging: trust & disclosure
Trust requires disclosure, but I don't want to disclose unless I trust. In order to build
trust, I have to take a risk by disclosing.
Group cohesiveness
qualities of a group that bind members together and promote liking between members
Group norms
Shared guidelines or rules for behavior that most group members follow
Heterogeneous Groups
