BCOR 3030 (MANAGEMENT) EXAM 2 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED

BCOR 3030 (MANAGEMENT) EXAM 2 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Teams produce discrete work-products through the... joint contributions of their members Team members share a commitment to... - a common purpose - a set of performance goals - an approach for which they hold themselves mutually accountable. Effective teams require both individual and mutual accountability Process Loss anything that reduces a team's potential productivity and creates a situation where actual productivity is less than potential productivity Actual Potential = Potential productivity + Process gains - process loss Process Gain structures that increase team productivity Process Loss structures that decrease team productivity Types of Process Loss - coordination losses - motivation losses - ability losses Coordination losses occur when the timing between teammates is off or when ineffective strategies are used - segmentation focus - component focus - conceptual blocking Motivation losses occur when team members do not give 100% effort - social loafing or free riding - diffusion of responsibility - reduced self-efficacy - sucker effects ability losses occurs when people become less able in groups than they are alone; mere presence of others can lead to performance decrements - distraction - arousal segmentation focus structures that increase team productivity component focus tendency to become specialized Conceptual blocking people cant talk and listen at the same time Solution to process loss it requires planning Psychological safety is key to communication - it predicts better performance across multiple context and studies - Incivility reduces psychological safety. But don't confuse "being civil/nice" with safety. You won't have true safety until boundaries have been tested building psychological safety - Listen with curiosity and a desire to understand - Talk about norms and values early on. When norms are violated, address it right away - Trust and disclosure: -- Paradox of engaging: trust requires disclosure, but I don't want to disclose unless I am true. In order to build trust, I must take a risk by disclosing -- The people with the most power, status, and privilege in a group need to take the most risks