Chapter 1—Introduction
mm
MULTIPLEm CHOICE
1. Themfieldmofmmanagementmscience
a. concentratesmonmthemusemofmquantitativemmethodsmtomassistminmdecisionmmaking.
b. approachesmdecisionmmakingmrationally,mwithmtechniquesmbasedmonmthemscientificmmethod.
c. ismanothermnamemformdecisionmsciencemandmformoperationsmresearch.
d. eachmofmthemabovemismtrue.
ANS:m D PTS:mmm 1 TOP:m Introduction
2. Identificationmandmdefinitionmofmamproblem
a. cannotmbemdonemuntilmalternativesmaremproposed.
b. ismthemfirstmstepmofmdecisionmmaking.
c. ismthemfinalmstepmofmproblemmsolving.
d. requiresmconsiderationmofmmultiplemcriteria.
ANS:m B PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
3. Decisionmalternatives
a. shouldmbemidentifiedmbeforemdecisionmcriteriamaremestablished.
b. aremlimitedmtomquantitativemsolutions
c. aremevaluatedmasmampartmofmthemproblemmdefinitionmstage.
d. arembestmgeneratedmbymbrain-storming.
ANS:m A PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
4. Decisionmcriteria
a. aremthemchoicesmfacedmbymthemdecisionmmaker.
b. aremthemproblemsmfacedmbymthemdecisionmmaker.
c. aremthemwaysmtomevaluatemthemchoicesmfacedmbymthemdecisionmmaker.
d. mustmbemuniquemformamproblem.
ANS:m C PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
5. Inmammulticriteriamdecisionmproblem
a. itmismimpossiblemtomselectmamsinglemdecisionmalternative.
b. themdecisionmmakermmustmevaluatemeachmalternativemwithmrespectmtomeachmcriterion.
c. successivemdecisionsmmustmbemmademovermtime.
d. eachmofmthemabovemismtrue.
ANS:m B PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
6. Themquantitativemanalysismapproachmrequires
a. themmanager'smpriormexperiencemwithmamsimilarmproblem.
b. amrelativelymuncomplicatedmproblem.
c. mathematicalmexpressionsmformthemrelationships.
d. eachmofmthemabovemismtrue.
ANS:m C PTS:mmm 1 TOP:m Quantitativemanalysismandmdecisionmmaking
7. Amphysicalmmodelmthatmdoesmnotmhavemthemsamemphysicalmappearancemasmthemobjectmbeingmmodeledmis
a. anmanalogmmodel.
, b. anmiconicmmodel.
c. ammathematicalmmodel.
d. amqualitativemmodel.
ANS:m A PTS:mmm 1 TOP:m Modelmdevelopment
8. Inputsmtomamquantitativemmodel
a. aremamtrivialmpartmofmthemproblemmsolvingmprocess.
b. aremuncertainmformamstochasticmmodel.
c. aremuncontrollablemformthemdecisionmvariables.
d. mustmallmbemdeterministicmifmthemproblemmismtomhavemamsolution.
ANS:m B PTS:mmm 1 TOP:m Modelmdevelopment
9. Whenmthemvaluemofmthemoutputmcannotmbemdeterminedmevenmifmthemvaluemofmthemcontrollableminp
utmismknown,mthemmodelmis
a. analog.
b. digital.
c. stochastic.
d. deterministic.
ANS:m C PTS:mmm 1 TOP:m Modelmdevelopment
10. Themvolumemthatmresultsminmtotalmrevenuembeingmequalmtomtotalmcostmismthe
a. break-evenmpoint.
b. marginalmvolume.
c. marginalmcost.
d. profitmmix.
ANS:m A PTS:mmm 1 TOP:m Break-evenmanalysis
11. Managementmsciencemandmoperationsmresearchmbothminvolve
a. qualitativemmanagerialmskills.
b. quantitativemapproachesmtomdecisionmmaking.
c. operationalmmanagementmskills.
d. scientificmresearchmasmopposedmtomapplications.
ANS:m B PTS:mmm 1 TOP:m Introduction
12. GeorgemDantzigmismimportantminmthemhistorymofmmanagementmsciencembecausemhemdeveloped
a. themscientificmmanagementmrevolution.
b. WorldmWarmIImoperationsmresearchmteams.
c. themsimplexmmethodmformlinearmprogramming.
d. powerfulmdigitalmcomputers.
ANS:m C PTS:mmm 1 TOP:m Introduction
13. Themfirstmstepminmproblemmsolvingmis
a. determinationmofmthemcorrectmanalyticalmsolutionmprocedure.
b. definitionmofmdecisionmvariables.
c. themidentificationmofmamdifferencembetweenmthemactualmandmdesiredmstatemofmaffairs.
d. implementation.
ANS:m C PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
14. Problemmdefinition
, a. includesmspecificmobjectivesmandmoperatingmconstraints.
b. mustmoccurmpriormtomthemquantitativemanalysismprocess.
c. mustminvolvemthemanalystmandmthemusermofmthemresults.
d. eachmofmthemabovemismtrue.
ANS:m D PTS:mmm 1 TOP:m Quantitativemanalysis
15. Ammodelmthatmusesmamsystemmofmsymbolsmtomrepresentmamproblemmismcalled
a. mathematical.
b. iconic.
c. analog.
d. constrained.
ANS:m A PTS:mmm 1 TOP:m Modelmdevelopment
TRUE/FALSE
1. Themprocessmofmdecisionmmakingmismmoremlimitedmthanmthatmofmproblemmsolving.
ANS:m T PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
2. Themtermsm'stochastic'mandm'deterministic'mhavemthemsamemmeaningminmquantitativemanalysis.
ANS:m F PTS:mmm 1 TOP:m Modelmdevelopment
3. Themvolumemthatmresultsminmmarginalmrevenuemequalingmmarginalmcostmismcalledmthembreak-evenmpoint.
ANS:m F PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
4. Problemmsolvingmencompassesmbothmthemidentificationmofmamproblemmandmthemactionmtomresolvemit.
ANS:m T PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
5. Themdecisionmmakingmprocessmincludesmimplementationmandmevaluationmofmthemdecision.
ANS:m F PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
6. Themmostmsuccessfulmquantitativemanalysismwillmseparatemthemanalystmfrommthemmanagerialmteammuntilm
aftermthemproblemmismfullymstructured.
ANS:m F PTS:mmm 1 TOP:m Quantitativemanalysis
7. Themvaluemofmanymmodelmismthatmitmenablesmthemusermtommakeminferencesmaboutmthemrealmsituation.
ANS:m T PTS:mmm 1 TOP:m Modelmdevelopment
8. Uncontrollableminputsmaremthemdecisionmvariablesmformammodel.
ANS:m F PTS:mmm 1 TOP:m Modelmdevelopment
9. Themfeasiblemsolutionmismthembestmsolutionmpossiblemformammathematicalmmodel.
ANS:m F PTS:mmm 1 TOP:m Modelmsolution
, 10. Amcompanymseeksmtommaximizemprofitmsubjectmtomlimitedmavailabilitymofmman-hours.mMan-
hoursmismamcontrollableminput.
ANS:m F PTS:mmm 1 TOP:m Modelmdevelopment
11. FrederickmTaylormismcreditedmwithmformingmthemfirstmMS/ORminterdisciplinarymteamsminmthem1940's.
ANS:m F PTS:mmm 1 TOP:m Introduction
12. Tomfindmthemchoicemthatmprovidesmthemhighestmprofitmandmthemfewestmemployees,mapplymamsingle-
criterionmdecisionmprocess.
ANS:m F PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
13. Themmostmcriticalmcomponentminmdeterminingmthemsuccessmormfailuremofmanymquantitativemapproac
hmtomdecisionmmakingmismproblemmdefinition.
ANS:m T PTS:mmm 1 TOP:m Quantitativemanalysis
14. Themfirstmstepminmthemdecisionmmakingmprocessmismtomidentifymthemproblem.
ANS:m T PTS:mmm 1 TOP:m Introduction
15. Allmuncontrollableminputsmormdatammustmbemspecifiedmbeforemwemcanmanalyzemthemmodelmandmrecomme
ndmamdecisionmormsolutionmformthemproblem.
ANS:m T PTS:mmm 1 TOP:m Quantitativemanalysis
SHORTmANSWER
1. Shouldmthemproblemmsolvingmprocessmbemappliedmtomallmproblems?
ANS:
Answermnotmprovided.
PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
2. Explainmthemdifferencembetweenmquantitativemandmqualitativemanalysismfrommthemmanager'smpointmofmview.
ANS:
Answermnotmprovided.
PTS:mmm 1 TOP:m Quantitativemanalysismandmdecisionmmaking
3. Explainmthemrelationshipmamongmmodelmdevelopment,mmodelmaccuracy,mandmthemabilitymtomobta
inmamsolutionmfrommammodel.
ANS:
Answermnotmprovided.
PTS:mmm 1 TOP:m Modelmsolution
mm
MULTIPLEm CHOICE
1. Themfieldmofmmanagementmscience
a. concentratesmonmthemusemofmquantitativemmethodsmtomassistminmdecisionmmaking.
b. approachesmdecisionmmakingmrationally,mwithmtechniquesmbasedmonmthemscientificmmethod.
c. ismanothermnamemformdecisionmsciencemandmformoperationsmresearch.
d. eachmofmthemabovemismtrue.
ANS:m D PTS:mmm 1 TOP:m Introduction
2. Identificationmandmdefinitionmofmamproblem
a. cannotmbemdonemuntilmalternativesmaremproposed.
b. ismthemfirstmstepmofmdecisionmmaking.
c. ismthemfinalmstepmofmproblemmsolving.
d. requiresmconsiderationmofmmultiplemcriteria.
ANS:m B PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
3. Decisionmalternatives
a. shouldmbemidentifiedmbeforemdecisionmcriteriamaremestablished.
b. aremlimitedmtomquantitativemsolutions
c. aremevaluatedmasmampartmofmthemproblemmdefinitionmstage.
d. arembestmgeneratedmbymbrain-storming.
ANS:m A PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
4. Decisionmcriteria
a. aremthemchoicesmfacedmbymthemdecisionmmaker.
b. aremthemproblemsmfacedmbymthemdecisionmmaker.
c. aremthemwaysmtomevaluatemthemchoicesmfacedmbymthemdecisionmmaker.
d. mustmbemuniquemformamproblem.
ANS:m C PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
5. Inmammulticriteriamdecisionmproblem
a. itmismimpossiblemtomselectmamsinglemdecisionmalternative.
b. themdecisionmmakermmustmevaluatemeachmalternativemwithmrespectmtomeachmcriterion.
c. successivemdecisionsmmustmbemmademovermtime.
d. eachmofmthemabovemismtrue.
ANS:m B PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
6. Themquantitativemanalysismapproachmrequires
a. themmanager'smpriormexperiencemwithmamsimilarmproblem.
b. amrelativelymuncomplicatedmproblem.
c. mathematicalmexpressionsmformthemrelationships.
d. eachmofmthemabovemismtrue.
ANS:m C PTS:mmm 1 TOP:m Quantitativemanalysismandmdecisionmmaking
7. Amphysicalmmodelmthatmdoesmnotmhavemthemsamemphysicalmappearancemasmthemobjectmbeingmmodeledmis
a. anmanalogmmodel.
, b. anmiconicmmodel.
c. ammathematicalmmodel.
d. amqualitativemmodel.
ANS:m A PTS:mmm 1 TOP:m Modelmdevelopment
8. Inputsmtomamquantitativemmodel
a. aremamtrivialmpartmofmthemproblemmsolvingmprocess.
b. aremuncertainmformamstochasticmmodel.
c. aremuncontrollablemformthemdecisionmvariables.
d. mustmallmbemdeterministicmifmthemproblemmismtomhavemamsolution.
ANS:m B PTS:mmm 1 TOP:m Modelmdevelopment
9. Whenmthemvaluemofmthemoutputmcannotmbemdeterminedmevenmifmthemvaluemofmthemcontrollableminp
utmismknown,mthemmodelmis
a. analog.
b. digital.
c. stochastic.
d. deterministic.
ANS:m C PTS:mmm 1 TOP:m Modelmdevelopment
10. Themvolumemthatmresultsminmtotalmrevenuembeingmequalmtomtotalmcostmismthe
a. break-evenmpoint.
b. marginalmvolume.
c. marginalmcost.
d. profitmmix.
ANS:m A PTS:mmm 1 TOP:m Break-evenmanalysis
11. Managementmsciencemandmoperationsmresearchmbothminvolve
a. qualitativemmanagerialmskills.
b. quantitativemapproachesmtomdecisionmmaking.
c. operationalmmanagementmskills.
d. scientificmresearchmasmopposedmtomapplications.
ANS:m B PTS:mmm 1 TOP:m Introduction
12. GeorgemDantzigmismimportantminmthemhistorymofmmanagementmsciencembecausemhemdeveloped
a. themscientificmmanagementmrevolution.
b. WorldmWarmIImoperationsmresearchmteams.
c. themsimplexmmethodmformlinearmprogramming.
d. powerfulmdigitalmcomputers.
ANS:m C PTS:mmm 1 TOP:m Introduction
13. Themfirstmstepminmproblemmsolvingmis
a. determinationmofmthemcorrectmanalyticalmsolutionmprocedure.
b. definitionmofmdecisionmvariables.
c. themidentificationmofmamdifferencembetweenmthemactualmandmdesiredmstatemofmaffairs.
d. implementation.
ANS:m C PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
14. Problemmdefinition
, a. includesmspecificmobjectivesmandmoperatingmconstraints.
b. mustmoccurmpriormtomthemquantitativemanalysismprocess.
c. mustminvolvemthemanalystmandmthemusermofmthemresults.
d. eachmofmthemabovemismtrue.
ANS:m D PTS:mmm 1 TOP:m Quantitativemanalysis
15. Ammodelmthatmusesmamsystemmofmsymbolsmtomrepresentmamproblemmismcalled
a. mathematical.
b. iconic.
c. analog.
d. constrained.
ANS:m A PTS:mmm 1 TOP:m Modelmdevelopment
TRUE/FALSE
1. Themprocessmofmdecisionmmakingmismmoremlimitedmthanmthatmofmproblemmsolving.
ANS:m T PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
2. Themtermsm'stochastic'mandm'deterministic'mhavemthemsamemmeaningminmquantitativemanalysis.
ANS:m F PTS:mmm 1 TOP:m Modelmdevelopment
3. Themvolumemthatmresultsminmmarginalmrevenuemequalingmmarginalmcostmismcalledmthembreak-evenmpoint.
ANS:m F PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
4. Problemmsolvingmencompassesmbothmthemidentificationmofmamproblemmandmthemactionmtomresolvemit.
ANS:m T PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
5. Themdecisionmmakingmprocessmincludesmimplementationmandmevaluationmofmthemdecision.
ANS:m F PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
6. Themmostmsuccessfulmquantitativemanalysismwillmseparatemthemanalystmfrommthemmanagerialmteammuntilm
aftermthemproblemmismfullymstructured.
ANS:m F PTS:mmm 1 TOP:m Quantitativemanalysis
7. Themvaluemofmanymmodelmismthatmitmenablesmthemusermtommakeminferencesmaboutmthemrealmsituation.
ANS:m T PTS:mmm 1 TOP:m Modelmdevelopment
8. Uncontrollableminputsmaremthemdecisionmvariablesmformammodel.
ANS:m F PTS:mmm 1 TOP:m Modelmdevelopment
9. Themfeasiblemsolutionmismthembestmsolutionmpossiblemformammathematicalmmodel.
ANS:m F PTS:mmm 1 TOP:m Modelmsolution
, 10. Amcompanymseeksmtommaximizemprofitmsubjectmtomlimitedmavailabilitymofmman-hours.mMan-
hoursmismamcontrollableminput.
ANS:m F PTS:mmm 1 TOP:m Modelmdevelopment
11. FrederickmTaylormismcreditedmwithmformingmthemfirstmMS/ORminterdisciplinarymteamsminmthem1940's.
ANS:m F PTS:mmm 1 TOP:m Introduction
12. Tomfindmthemchoicemthatmprovidesmthemhighestmprofitmandmthemfewestmemployees,mapplymamsingle-
criterionmdecisionmprocess.
ANS:m F PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
13. Themmostmcriticalmcomponentminmdeterminingmthemsuccessmormfailuremofmanymquantitativemapproac
hmtomdecisionmmakingmismproblemmdefinition.
ANS:m T PTS:mmm 1 TOP:m Quantitativemanalysis
14. Themfirstmstepminmthemdecisionmmakingmprocessmismtomidentifymthemproblem.
ANS:m T PTS:mmm 1 TOP:m Introduction
15. Allmuncontrollableminputsmormdatammustmbemspecifiedmbeforemwemcanmanalyzemthemmodelmandmrecomme
ndmamdecisionmormsolutionmformthemproblem.
ANS:m T PTS:mmm 1 TOP:m Quantitativemanalysis
SHORTmANSWER
1. Shouldmthemproblemmsolvingmprocessmbemappliedmtomallmproblems?
ANS:
Answermnotmprovided.
PTS:mmm 1 TOP:m Problemmsolvingmandmdecisionmmaking
2. Explainmthemdifferencembetweenmquantitativemandmqualitativemanalysismfrommthemmanager'smpointmofmview.
ANS:
Answermnotmprovided.
PTS:mmm 1 TOP:m Quantitativemanalysismandmdecisionmmaking
3. Explainmthemrelationshipmamongmmodelmdevelopment,mmodelmaccuracy,mandmthemabilitymtomobta
inmamsolutionmfrommammodel.
ANS:
Answermnotmprovided.
PTS:mmm 1 TOP:m Modelmsolution
