MAA NHA Certification Exam Questions and Answers Latest Version 2025
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice.
Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail,
priority, or standard? - Answers Certified Mail
A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits,
Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? - Answers
Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which
action should the MAA take? Inform the patient of commonly used alternatives; Advise patient to ask
the provider about alternatives; seek out a clinical MA to explain alternatives; Provide the patient with
alternate providers phone numbers. - Answers Advise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of a stroke? CHF;
CVA; MI; or MS? - Answers CVA (means Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed for equipment
delivery; five boxes of computer paper; a gift card for employee of the quarter; or the providers cell
phone payment. - Answers Postage owed for an equipment delivery
When performing closing procedures for the day, which of the following must me secured with a lock
and key? Exam rooms; scheduling book; baking deposit slip; Providers prescription pad. - Answers the
provider's prescription pad.
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or EBB -
Answers EEG
An MAA observes another office worker altering notes in a patient's record to justify medical necessity
so that payment is made. What is this action considered? Negligence; Fraud; Auditing; Unbundling. -
Answers FRAUD
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
Coinsurance. - Answers Deductible.
Which of the following is an example of open hours scheduling? Patients arrive at their own
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are sched
for the same time; or multiple patients are scheduled at the beginning of each hour? - Answers Patients
arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect payment for services? Collect
due amounts at the time of visit; send a monthly statement to the patient; call the patient to establish
, payment plan; or use an outside collection agency. - Answers Collect the amount due at the time of the
patient's visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy; Episiotomy;
Colostomy; or Thoracotomy? - Answers Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the patient to
call the insurance carrier; advise the patient that the copay will be added to their bill; or inform the
patient the copay is due at the time of service. - Answers Inform the patient that the copay is due at the
time of service.
A 3rd party payer is requesting documentation to support billed services. Which of the following is the
appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure form; Progress
notes; patient registration form? - Answers Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in appropriate
exam room; review appointment schedule; review charts for accuracy; arrange charts sequentially. -
Answers Review the appointment schedule.
In addition to a witness and the adult patient, which of the following individuals must be present for an
informed consent signature? A Family member; Lawyer; office manager; or provider. - Answers Provider
All pages of a patient's medical record must include which of the following information: Insurance ID
number; Patient address; patient name; or ss number - Answers The patient's name
Which of the following medical record filing systems protects patients' privacy and allows for unlimited
expansion in a high-volume office? Numeric; alphabetical; subject filing; or chronological? - Answers
Numeric
Which of the following should an MAA give to a patient when scheduling a routine visit: an encounter
form for the next visit; a copy of the patient's prescriptions; a financial responsibility form or an
appointment reminder? - Answers An appointment reminder.
A np provides an MAA with her parent's medicare card. The pt states that she is a dependent and is
eligible to use the card. What should the MAA do? Accept the medicare card; contact medicare to see if
the patient is a covered dependent; explain to the patient that medicare doesnt cover dependents or
include the parent's name on the superbill? - Answers Explain to the patient that medicare does not
cover dependents.
According to the affordable care act of 2010, what is the maximum allowable time from the date of
service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32 months? -
Answers 12 Months
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice.
Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail,
priority, or standard? - Answers Certified Mail
A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits,
Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? - Answers
Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which
action should the MAA take? Inform the patient of commonly used alternatives; Advise patient to ask
the provider about alternatives; seek out a clinical MA to explain alternatives; Provide the patient with
alternate providers phone numbers. - Answers Advise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of a stroke? CHF;
CVA; MI; or MS? - Answers CVA (means Cerebrovascular accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed for equipment
delivery; five boxes of computer paper; a gift card for employee of the quarter; or the providers cell
phone payment. - Answers Postage owed for an equipment delivery
When performing closing procedures for the day, which of the following must me secured with a lock
and key? Exam rooms; scheduling book; baking deposit slip; Providers prescription pad. - Answers the
provider's prescription pad.
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or EBB -
Answers EEG
An MAA observes another office worker altering notes in a patient's record to justify medical necessity
so that payment is made. What is this action considered? Negligence; Fraud; Auditing; Unbundling. -
Answers FRAUD
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
Coinsurance. - Answers Deductible.
Which of the following is an example of open hours scheduling? Patients arrive at their own
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are sched
for the same time; or multiple patients are scheduled at the beginning of each hour? - Answers Patients
arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect payment for services? Collect
due amounts at the time of visit; send a monthly statement to the patient; call the patient to establish
, payment plan; or use an outside collection agency. - Answers Collect the amount due at the time of the
patient's visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy; Episiotomy;
Colostomy; or Thoracotomy? - Answers Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the patient to
call the insurance carrier; advise the patient that the copay will be added to their bill; or inform the
patient the copay is due at the time of service. - Answers Inform the patient that the copay is due at the
time of service.
A 3rd party payer is requesting documentation to support billed services. Which of the following is the
appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure form; Progress
notes; patient registration form? - Answers Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in appropriate
exam room; review appointment schedule; review charts for accuracy; arrange charts sequentially. -
Answers Review the appointment schedule.
In addition to a witness and the adult patient, which of the following individuals must be present for an
informed consent signature? A Family member; Lawyer; office manager; or provider. - Answers Provider
All pages of a patient's medical record must include which of the following information: Insurance ID
number; Patient address; patient name; or ss number - Answers The patient's name
Which of the following medical record filing systems protects patients' privacy and allows for unlimited
expansion in a high-volume office? Numeric; alphabetical; subject filing; or chronological? - Answers
Numeric
Which of the following should an MAA give to a patient when scheduling a routine visit: an encounter
form for the next visit; a copy of the patient's prescriptions; a financial responsibility form or an
appointment reminder? - Answers An appointment reminder.
A np provides an MAA with her parent's medicare card. The pt states that she is a dependent and is
eligible to use the card. What should the MAA do? Accept the medicare card; contact medicare to see if
the patient is a covered dependent; explain to the patient that medicare doesnt cover dependents or
include the parent's name on the superbill? - Answers Explain to the patient that medicare does not
cover dependents.
According to the affordable care act of 2010, what is the maximum allowable time from the date of
service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32 months? -
Answers 12 Months
