IT ESSENTIALS CERTIFICATION CHECKPOINT EXAM CHAPTERS 10
- 11 ANSWERS 2025 LATEST UPDATED
A user wishes to upgrade a PC to Windows 10 from a PC that is running a 32-bit version of
Windows 7. Which two editions of Windows 10 will support this upgrade? (Choose two). -
(answers)32-bit version of Windows 10 Pro
64-bit version of Windows 10 Pro
A user in a corporate environment is reporting that a Windows computer used by part-time
employees is running slowly after a Windows update. Which two actions should a technician
take to help in this situation? (Choose two.) - (answers)Run Disk Cleanup.
Disable unneeded processes.
A user of a Windows 10 PC wants to automatically sync the user profile across various Windows
10 devices that the user owns. How can the user accomplish this? - (answers)Have the user sign
into all devices with the Microsoft account of the user.
A technician wishes to prepare the computers in the network for disaster recovery. The network
consists of a variety of desktops and laptops from different vendors. All the computers are
running either a 32-bit version of Windows 10 Pro or a 64-bit version of Windows 10 Pro. How
would the technician prepare the recovery media? - (answers)Prepare individual recovery discs
for all the computers.
A user is trying to share a printer attached to a Windows 10 PC but is unable to do so. What
account should be used to do that? - (answers)administrator
A technician changes the length of the local user password to five characters using the Local
Security Policy snap-in. The technician tries to create a password of "dave" for the local user
account of "dave" but it fails because of the Windows 10 password complexity requirements.
Which password would meet the requirements? - (answers)D@ve4
A technician uses Microsoft Deployment Image Servicing and Management (DISM) tool to
create a Windows image file on one of the workstations running Windows 10. When the
technician tries to clone another workstation with the image file, the workstation exhibits
, network connectivity issues on completion. What could cause this? - (answers)The SID of the
original PC is not cleared when creating the image with DISM.
A technician wishes to view all the processes that are running for the active user on a Windows
10 PC. What option must be selected on the Windows Task Manager in order to do this? -
(answers)Show processes under the User tab.
A technician is troubleshooting a Windows 10 PC with a frozen Internet Explorer window.
Which command can the technician run, as an administrator at a command prompt, to terminate
the Internet Explorer process that has hung? - (answers)taskkill /f /im iexplorer.exe
A technician is troubleshooting a Windows 10 PC that is taking a long time to start up. The
technician needs to identify which user applications are causing the greatest delay in the startup
of the PC. Which tool should the technician use? - (answers)Task Manager
A user is trying to install a new application on a Windows 10 PC but the application fails to
install fully. The user tries to uninstall the application but fails to uninstall it. What can the user
do to remove the application from the PC without affecting existing applications and data? -
(answers)Restore using a System Restore point.
A technician is troubleshooting a computer that has two monitors attached. The technician wants
to disable one of them to see if that changes the symptoms exhibited. Which Windows tool
would the technician use to disable the monitor? - (answers)Device Manager
The IT department has just purchased 15 wireless access points in order to provide full wireless
coverage for all 100 employees within the company and is looking to deploy the most secure and
scalable wireless implementation. Which open source authentication method would perform
authentication on behalf of all 15 wireless network devices? - (answers)RADIUS
An administrator calls the help desk with the following situation. "I need to make changes to a
file. I can open it but I am unable to make changes." What advice should the help desk agent give
to the caller? - (answers)Check the permissions for this file.
- 11 ANSWERS 2025 LATEST UPDATED
A user wishes to upgrade a PC to Windows 10 from a PC that is running a 32-bit version of
Windows 7. Which two editions of Windows 10 will support this upgrade? (Choose two). -
(answers)32-bit version of Windows 10 Pro
64-bit version of Windows 10 Pro
A user in a corporate environment is reporting that a Windows computer used by part-time
employees is running slowly after a Windows update. Which two actions should a technician
take to help in this situation? (Choose two.) - (answers)Run Disk Cleanup.
Disable unneeded processes.
A user of a Windows 10 PC wants to automatically sync the user profile across various Windows
10 devices that the user owns. How can the user accomplish this? - (answers)Have the user sign
into all devices with the Microsoft account of the user.
A technician wishes to prepare the computers in the network for disaster recovery. The network
consists of a variety of desktops and laptops from different vendors. All the computers are
running either a 32-bit version of Windows 10 Pro or a 64-bit version of Windows 10 Pro. How
would the technician prepare the recovery media? - (answers)Prepare individual recovery discs
for all the computers.
A user is trying to share a printer attached to a Windows 10 PC but is unable to do so. What
account should be used to do that? - (answers)administrator
A technician changes the length of the local user password to five characters using the Local
Security Policy snap-in. The technician tries to create a password of "dave" for the local user
account of "dave" but it fails because of the Windows 10 password complexity requirements.
Which password would meet the requirements? - (answers)D@ve4
A technician uses Microsoft Deployment Image Servicing and Management (DISM) tool to
create a Windows image file on one of the workstations running Windows 10. When the
technician tries to clone another workstation with the image file, the workstation exhibits
, network connectivity issues on completion. What could cause this? - (answers)The SID of the
original PC is not cleared when creating the image with DISM.
A technician wishes to view all the processes that are running for the active user on a Windows
10 PC. What option must be selected on the Windows Task Manager in order to do this? -
(answers)Show processes under the User tab.
A technician is troubleshooting a Windows 10 PC with a frozen Internet Explorer window.
Which command can the technician run, as an administrator at a command prompt, to terminate
the Internet Explorer process that has hung? - (answers)taskkill /f /im iexplorer.exe
A technician is troubleshooting a Windows 10 PC that is taking a long time to start up. The
technician needs to identify which user applications are causing the greatest delay in the startup
of the PC. Which tool should the technician use? - (answers)Task Manager
A user is trying to install a new application on a Windows 10 PC but the application fails to
install fully. The user tries to uninstall the application but fails to uninstall it. What can the user
do to remove the application from the PC without affecting existing applications and data? -
(answers)Restore using a System Restore point.
A technician is troubleshooting a computer that has two monitors attached. The technician wants
to disable one of them to see if that changes the symptoms exhibited. Which Windows tool
would the technician use to disable the monitor? - (answers)Device Manager
The IT department has just purchased 15 wireless access points in order to provide full wireless
coverage for all 100 employees within the company and is looking to deploy the most secure and
scalable wireless implementation. Which open source authentication method would perform
authentication on behalf of all 15 wireless network devices? - (answers)RADIUS
An administrator calls the help desk with the following situation. "I need to make changes to a
file. I can open it but I am unable to make changes." What advice should the help desk agent give
to the caller? - (answers)Check the permissions for this file.
