A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM
312 EXAM.
conflict
an expressed struggle between at least two interdependent parties who perceive
incompatible goals, scarce resources, and interference from others in achieving their
goals.
Intrapersonal conflict
internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack
of resolution in one's thinking and feeling
interpersonal conflict
an expressed struggle between interdependent parties
most expressed struggles are activated by?
a triggering event
perceived incompatible goals
the parties either want exactly the same thing or opposites
biggest perceived scarce resources
power and self esteem
destructive conflict
when all participants are dissatisfied with the outcomes of a conflict and think they have
lost as a result
4 horsemen of the apocalypse
criticism, defensiveness, stonewalling, contempt
defensive climate
Evaluation, Control, Strategy, Neutrality, Superiority, Certainty
supportive climate
description, problem solving, spontaneity, empathy, equality, provisionalism
Escalatory spirals
behaviors - perceptions of the other- perceptions of the relationship- disintegration (with
each party viewing oneself as not responsible for any of it)
Avoidance spirals
, Less direct interaction - Active avoidance of the other party - Reduction of dependence -
Harboring of resentment or disappointment - Complaining to third persons about the
other party
attack/withdrawal pattern
passive aggressive
Reciprocity of emotions
you mirror the other person's emotions
avoidant system
members avoid most conflict (denial of the conflict, changing and avoiding topics, being
noncommittal, and joking rather than dealing with the conflict at hand)
collaborative system
members use cooperation and collaboration
aggressive/coercive system
members engage in overt yelling, calling of names, blaming, scapegoating, and similar
aggressive moves
worldview
The cognitive, ethical, and perceptual frames of an individual
mood
Level of consciousness and consistency that we have at any given time
topic goals
what do we want? (holiday plans, money, buying a house, etc)
relational goals
Who are we to each other? (The heart of conflict!)
identity / face saving goals
Who am I? The desire to maintain your identity of yourself, which isn't accurate. Do you
save your face or give the person a way out or a chance to save their face?
process goals
What communication process will be used?
Prospective goals
Intentions people hold before they engage in conflict
Transactive goals
312 EXAM.
conflict
an expressed struggle between at least two interdependent parties who perceive
incompatible goals, scarce resources, and interference from others in achieving their
goals.
Intrapersonal conflict
internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack
of resolution in one's thinking and feeling
interpersonal conflict
an expressed struggle between interdependent parties
most expressed struggles are activated by?
a triggering event
perceived incompatible goals
the parties either want exactly the same thing or opposites
biggest perceived scarce resources
power and self esteem
destructive conflict
when all participants are dissatisfied with the outcomes of a conflict and think they have
lost as a result
4 horsemen of the apocalypse
criticism, defensiveness, stonewalling, contempt
defensive climate
Evaluation, Control, Strategy, Neutrality, Superiority, Certainty
supportive climate
description, problem solving, spontaneity, empathy, equality, provisionalism
Escalatory spirals
behaviors - perceptions of the other- perceptions of the relationship- disintegration (with
each party viewing oneself as not responsible for any of it)
Avoidance spirals
, Less direct interaction - Active avoidance of the other party - Reduction of dependence -
Harboring of resentment or disappointment - Complaining to third persons about the
other party
attack/withdrawal pattern
passive aggressive
Reciprocity of emotions
you mirror the other person's emotions
avoidant system
members avoid most conflict (denial of the conflict, changing and avoiding topics, being
noncommittal, and joking rather than dealing with the conflict at hand)
collaborative system
members use cooperation and collaboration
aggressive/coercive system
members engage in overt yelling, calling of names, blaming, scapegoating, and similar
aggressive moves
worldview
The cognitive, ethical, and perceptual frames of an individual
mood
Level of consciousness and consistency that we have at any given time
topic goals
what do we want? (holiday plans, money, buying a house, etc)
relational goals
Who are we to each other? (The heart of conflict!)
identity / face saving goals
Who am I? The desire to maintain your identity of yourself, which isn't accurate. Do you
save your face or give the person a way out or a chance to save their face?
process goals
What communication process will be used?
Prospective goals
Intentions people hold before they engage in conflict
Transactive goals
