A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM
312 EXAM.
Fear and anxiety often influence our choices in conflict management.
True
Feelings rise from a generalized state of arousal we call emotion.
True
Part of the process of forgiving someone is to face the anger you feel.
True
Unlike giving forgiveness, receiving forgiveness is a simple task.
False
A common misconception about forgiveness is that it excuses the behavior of the
transgressor seeking forgiveness.
True
Luckily, negotiation is similar in all cultures, so once you've learned what is
negotiable in one culture, you'll be ready for other cultures.
False
Making high demands and conceding slowly are patterns of a competitive
bargaining approach.
True
Because anger is such a negative emotion, you should never express it.
False
Mediation, by definition, allows participants to manage their own conflicts, and
ultimately, their outcomes.
True
Emotions are:
b. neither "good" nor "bad"; they just "are."
Which of the following is a misconception of emotion in conflict?
a. Emotions hinder good decision making.
Which of the following statements is true?
d. Emotions can be managed.
, Lori traditionally hosted Thanksgiving dinner at her house for 10-15 relatives.
Rarely did the guests help her with dinner, clean up, or even say, "Thank you."
This went on for so long that she resented hosting the dinner. This year she
assigned each person to bring a dish or do a particular task. A few guests opted
out, but the remainder came to dinner, and everyone (including Lori) had a good
time. Lori's anger served the important function of:
c. setting boundaries.
Which emotion has been termed the "moral" emotion?
a. Anger
_____ are more likely than _____ to cover up anger.
b. Women; men
_____ are more likely than _____ to cover up sadness.
a. Men; women
Too little sadness can result in:
b. distorted emotional expression.
One important part of expressing anger in a responsible manner is:
e. All of the answers are correct.
Which of the following is a guideline for responsible expression of anger?
c. People should work to find the stimulus for their anger.
1. Which of the following is a basic assumption of distributive negotiation?
c. The underlying motivation of negotiation is competitive.
2. Which of the following is a potentially constructive way to balance power in a
negotiation?
a. Hiring a mediator to help you
3. Which of the following is NOT a basic assumption of integrative negotiation?
c. Limited resources do not exist.
4. Which of the following is a disadvantage of integrative bargaining?
a. The bias toward cooperation may result in internal pressure to compromise when you
don't really want to. b. It can avoid confrontation. c. There is an increased vulnerability
to deception and manipulation by a competitive opponent. d. It requires substantial
312 EXAM.
Fear and anxiety often influence our choices in conflict management.
True
Feelings rise from a generalized state of arousal we call emotion.
True
Part of the process of forgiving someone is to face the anger you feel.
True
Unlike giving forgiveness, receiving forgiveness is a simple task.
False
A common misconception about forgiveness is that it excuses the behavior of the
transgressor seeking forgiveness.
True
Luckily, negotiation is similar in all cultures, so once you've learned what is
negotiable in one culture, you'll be ready for other cultures.
False
Making high demands and conceding slowly are patterns of a competitive
bargaining approach.
True
Because anger is such a negative emotion, you should never express it.
False
Mediation, by definition, allows participants to manage their own conflicts, and
ultimately, their outcomes.
True
Emotions are:
b. neither "good" nor "bad"; they just "are."
Which of the following is a misconception of emotion in conflict?
a. Emotions hinder good decision making.
Which of the following statements is true?
d. Emotions can be managed.
, Lori traditionally hosted Thanksgiving dinner at her house for 10-15 relatives.
Rarely did the guests help her with dinner, clean up, or even say, "Thank you."
This went on for so long that she resented hosting the dinner. This year she
assigned each person to bring a dish or do a particular task. A few guests opted
out, but the remainder came to dinner, and everyone (including Lori) had a good
time. Lori's anger served the important function of:
c. setting boundaries.
Which emotion has been termed the "moral" emotion?
a. Anger
_____ are more likely than _____ to cover up anger.
b. Women; men
_____ are more likely than _____ to cover up sadness.
a. Men; women
Too little sadness can result in:
b. distorted emotional expression.
One important part of expressing anger in a responsible manner is:
e. All of the answers are correct.
Which of the following is a guideline for responsible expression of anger?
c. People should work to find the stimulus for their anger.
1. Which of the following is a basic assumption of distributive negotiation?
c. The underlying motivation of negotiation is competitive.
2. Which of the following is a potentially constructive way to balance power in a
negotiation?
a. Hiring a mediator to help you
3. Which of the following is NOT a basic assumption of integrative negotiation?
c. Limited resources do not exist.
4. Which of the following is a disadvantage of integrative bargaining?
a. The bias toward cooperation may result in internal pressure to compromise when you
don't really want to. b. It can avoid confrontation. c. There is an increased vulnerability
to deception and manipulation by a competitive opponent. d. It requires substantial
